| Name of Stakeholder | Description of Stakeholder | Role of Stakholder | Level of Knowledge in Program | Available Resources, Information, Influence, Money, Staff, Technology, etc. | Level of Interest | Level of Support | Level of Influence | | | Level of interest | Level of Support | Level of Influence |
| Example: Call Center Manager | Leader of the Call Center in Phoenix | Project Sponsor | High level of knowledge | Funding of project and internal resources from call center | High | Positive | High | | | Low | Negative | Low |
| Chief Executive Officer | Highest ranking in an organization (de Vries.et.al, 2018) | The CEO oversees all organizational operations and ensures that the organizational goals are achieved. | High level of knowledge | A proper understanding of every department in the organization, and its funtion. | High | Positive | High |
| Operations Manager | Key part of a management team who oversees high level HR duties | Ensures that various operations such as market entry are completed efficiently and effectively. | High level of knowledge | An understanding of policy planning and strategy. | High | Positive | High |
| Logistics Manager | The person who oversees the products purchasing and distribution in a supply chain. | Ensures that the right decisions are made in order to meet the clients' needs more efficiently. This enhances creation of an assurance as far as organizational success is concerned. | High level of knowledge | Ability to work well with a team, manage and motivate other staff members. | High | Positive | High |
| Legal manager | The management personnel in charge of organization's legal functions. | Ensures that the company acquires all the regulatory compliance of different regulations that affect the economic sector. | High level of knowledge | Access to legal information that regulate business operations. | High | Positive | High |
| Purchasing manager | One who buys or sells products for organizations to use or resell. | Ensures that the right purchasing choices are made based on the organizational purchasing trends. | High level of knowledge | Deep knowledge of supply chain and inventory management. | High | Positive | High |
| Human resource manager | One who directs and coordinates the administrative functions of an organization. | The role of the human resource manager is to ensure that the optimum pool of employee is maintained within the organization, and the employees are motivated to perform optimumly. | High level of knowledge | Adequate information about the activities within an organization, and the needed pool of employeess. | High | Positive | High |
| Information technology Manager | One who manages the organizational technology systes. | The information technology manager ensures that the organization uses the best technology in management of the data flow within the system (Bartel.et.al, 2016). | High level of knowledge | Computing and electric communication devices and services and enough funding to purchase updated and high-quality technological devices. | High | Positive | High |
| Customer service manager | One who ensures that customers are satisfied with the products and services offered at all times. | Ensures that customer's needs are fulfilled. They also make sure that all the enquiries and complaints are responded to. | High level of knowledge | Knowledge of customer's consumtpion patterns. | High | Positive | High |
| Project Leaders | A professional who leads people and ensures that a project is completed as required. | The role of project leaders is to ensure that the various projects that work teams are assigned are completed within the stated budget and time constraints. | High level of knowledge | Budget, a properly-outlined time schedule. | High | Positive | High |
| Work Team Leaders | They guide and instruct a workgroup to ensure its functionality. | They ensure that all employees perform optimumly in the duties delegated to them, especially while working as a team. | High level of knowledge | A well-established strategic plan | High | Positive | High |
| Sales and Marketing manager | | The sales and marketing manager has a role to ensure that customers are attracted to buy goods and services from the organization, with the aim of earning maximum returns | High level of knowledge | Information about market trends and consumption behaviors (Reypens.et.al, 2019). | High | Positive | High |
| Research and development manager | They research and develop new marketing opportunities. | The research and development manager oversees the research and development department that aims at establishing the best strategies towards achievement of organizational goals. | High level of knowledge | Adequate funding for field work study | High | Positive | High |
| Finance and Accounting Manager | The lead person who manages the financial and accounting operations. | The role of financing and accounting manager is to manage organizational assets and other important elements such as budget. They ensure that resources are distributed efficiently in the different organizational departments. | High level of knowledge | Access to financial and accounting information in the organization. | High | Positive | High |
| Shareholders | People who hold stock in any given company. | The role of shareholders is to provide assets and capital needed to run a business through investment | High level of knowledge | Access to information about the operations within the organizations | High | Positive | High |
| Employees | People hired to work in an organization. | Employees/staff members complete different tasks that lead to the success of an organization (Lehtinen & Aaltonen, 2020). | High level of knowledge | Necessary skills for their respective jobs within the organization. | High | Positive | High |
| Customers | One who purchases the products or services offered by a business. | Customers/clients are the source of profits and revenue in most organizations, especially because they purchase the produced goods and services. | | Information about the kind of products offered by a business, and the level of utility they offer. | High | Positive | High |
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BUS-470-RS-Stakeholder_Analysis1.xlsx
