Bsbwrk520

Assessment Booklet

BSBWRK520

Manage Employee Relations

Student Name:

Student Number: _________________________

Intake Date: _____________________________

© Central Australian Institute of Technology Pty. Ltd

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 2 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

ASSESSMENT COMPETENCY RECORD

This form is to be completed by the assessor and used as the final record of the student competence in these discipline. All student

submissions including any associated documents and checklists are to be attached to this cover sheet before placing on the students file.

Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to th is form.

Student ID and

Name:

Assessment Start

Date:

Reason for

variation:

Assessment End

Date:

Actual Assessment

Completion Date:

Assessor Declaration

In completing this assessment, it is confirmed that the participant has demonstrated all unit outcomes through consistent and repeated application of skills with competent performance.

Evidence is confirmed as:  Valid  Sufficient  Current  Authentic

Please attach the following documentation to this form Result FINAL ASSESSMENT

RESULT:

 Competent (C)

 Not Competent (NC)

Assessment Task 1  Written Report

S / NS

Assessment Task 2  Presentation

S / NS

Assessment Task 3  Question and Answer

S / NS

Attempt Date Assessor’s feedback (as required):

1

2

3

Final Feedback:

DO NOT SIGN BELOW UNTIL FINAL ASSESSMENTS RESULT IS GRANTED BY THE ASSESSOR. Assessor: I declare that I have conducted a fair, valid, reliable and flexible

assessment with this student, and I have provided appropriate feedback. Signature: _______________________

Name: __________________________

Date: ____/_____/_____

Student: I declare that I accept the assessment competency outcome and consider

the feedback of my assessor positively. I also declare that the work submitted is my

own, and has not been copied or plagiarised from any person or source.

Signature: ______________________

Date: ____/_____/_____

Administrative use only:

Entered into Student Management Database  Signature/Initial ________________ Date: ________________

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 3 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

Unit Code/Name BSBWRK520 Manage Employee Relations

Pre-requisites N/A

Co-requisites N/A

Unit Summary This unit describes the skills and knowledge required to manage employee and industrial relations matters in

an organisation. It involves developing and implementing employee and industrial relations policies and plans

and managing conflict resolution negotiations.

It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in

an organisation. They will have a sound theoretical knowledge base in human resources management and

industrial relations as well as current knowledge of industrial relations trends and legislation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Conditions and context

of the assessments

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent

performance of typical activities experienced in the workforce development – workplace relations field of

work and include access to:

 Awards and enterprise bargaining agreements

 Relevant legislation, regulations, standards and codes

 Relevant workplace documentation and resources

 Case studies and, where possible, real situations

 Interaction with others. Assessor of this unit must satisfy the requirements for assessors in applicable vocational eduation and training

legislation, frameworks and/or standards.

This assessment will be conducted in the CAC classroom or simulated workplace environment or at actual

designated workplace:

 Address of actual designated workplace: …………………………………………….. ……………………………………………..

Specific Resources

Required

 CAC Learner Guide

 CAC Assessment Booklet

 Projectors

 Whiteboard

 Markers

Re-assessment To gain competency you need to get Satisfactory (S) result in all the tasks. If Not Satisfactory (NS) result is

given even for a task you will be deemed Not Yet Competent (NYC). Students who are unsuccessful at

achieving competency at the first attempt will be offered coaching, information and additional time (other

needs if required) before a second and possibly a third attempt is made. If the student is not able to

satisfactorily complete the assessment after the third attempt the student will be deemed Not Competent and

resulted as such. The student may re-enrol in the qualification at a later date to gain successful completion of

the unit/s.

For further details refer to CAC Assessment Policy and Procedure. https://cac.edu.au/policies-and-

procedures/

Plagiarism CAC considers plagiarism and cheating as serious student misconduct and this may result either in a student’s

exclusion from a unit or course or may have to complete a re-assessment depending on individual case. Refer

to CAC Plagiarism & Cheating Policy and Procedure. https://cac.edu.au/policies-and-procedures/

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 4 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

Complaints and appeal Where a student wishes to appeal an assessment decision they are required to notify their assessor in the first

instance. Where appropriate the assessor may decide to re-assess the student to ensure a fair and equitable

decision is gained. The assessor shall complete a written report regarding the re-assessment outlining the

reasons why assessment was or was not granted. Refer to CAC Complaints and Appeals Policy & Procedure

for details.

https://cac.edu.au/policies-and-procedures/

Assessors Intervention Assessors are to check that the student is ready for assessment, and defer the assessment if they are not. It is

important that assessors do not teach at the assessment but allow students to competence for themselves.

Feedback is to be given at the completion of the assessment using the feedback to student. If a student does

not meet a standard, the assessor is to sit down with them and assist them in their understanding. Should you

disagree with the assessment outcome, you can appeal the decision as stated in the Student Handbook.

Your student record must indicate that you have all required skills and knowledge in completing the task. For

each assessment, the assessor is to act as a supervisor and not interfere with the assessment. If the assessment

activities will impact on your safety or that of others, the assessment must be stopped immediately.

Attaching documents Attached documents are accepted but must be labelled with the following information:

Unit Name and Title, Students name, Student ID, Date of Submissions, Student signature.

Assessment Instruction Assessment is mapped to the unit and must be completed by the end of each unit. For answers to written

questions, reports and projects, you must:

• Print clearly in black or blue pen or type it as a word document

• Answer each of the key points and /or follow instructions

• Assessments written in pencil or are illegible will not be accepted.

Please NOTE: Student has to submit their assessment task attached to this booklet. Ask your

assessor if you do not understand any part of the assessment. Whist your assessor cannot tell you the

answer, he/she may be able to re-word a question or instruction to assist in a better understanding for you.

Assessment Task 1: For this assessment you will need to write a report in no less than 1500 words based on a workplace or

simulated environment. If you choose to write on a simulated environment, you may use the Simulated

Business Case study on “Sims Hardware”.

Prepare for the task by completing the steps provided in the student instruction to develop employee and

industrial relations policies and plans:

There is no particular format for the report however, students must discuss the points provided in the student

instruction in their report

Assessment Task 2: For this task, students need to make a presentation on managing negotiations to resolve conflict in the

organization by completing the task provided in student instruction. Student also need to submit the hard

copy of the power point presentation.

Assessment Task 3: This is a written questions and answers assessment that needs to be completed by students over the duration

of training session. The assessor must provide students with sufficient information to complete this

assessment. While answering the questions, students will gain knowledge about the resources required in

developing an operational plan to meet organisational goals and objectives. They will be able to understand

the organisational policies, practices and procedures relevant to operational plan, discuss the key performance

criteria with relevant stakeholders and develop a position description for a given position in an organisation.

Competency Decision Student must satisfactorily complete each assessment tasks to be Competent (C) in the unit. Student with

unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 5 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

Reasonable adjustment

To meet the needs of all learners’ adjustments can be made to the way assessments are conducted but not to the requirements of the

assessment. The purpose of these adjustments is to enhance fairness and flexibility so that the specific needs of students can be met.

CAC will take meaningful, transparent and reasonable steps to consult, consider and implement reasonable adjustments for students with

disability and learning difficulties.

Reasonable adjustment provided Reason for reasonable adjustment Outcome

 Educational and bilingual support  Presenting questions orally  Presenting work instructions in

diagrammatic or pictorial form instead of words and sentences

 Extra time to complete a course or assessment

 Others:

Student’s Assessment Booklet

This Assessment Booklet is developed by Central Australian College. No part of this Assessment Booklet may be reproduced, stored in a

retrieval system or transmitted in any form or by any means including electronic, mechanical, photocopying, recording or othe rwise,

without the prior written permission of Central Australian College Pty Ltd.

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 6 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

ASSESSMENT TASK 1 – WRITTEN REPORT

STUDENT INSTRUCTIONS:

For this assessment you will need to write a report in no less than 1500 words based on a workplace or simulated environment. If you choose to write on a simulated environment, you may use the Simulated Business Case study on “Sims Hardware”.

Prepare for the task by completing the following steps to develop employee and industrial relations policies and plans:

There is no particular format for the report however, students must discuss the following in their report:

1. Executive Summary: It is a summary containing all the main findings and conclusions, so that a busy executive can get a flavour of what the report says and decide whether or not s/he needs to read it all. It is not to be confused with the Introduction.

2. Introduction: This sets the scene for what is to follow. It should contain:

 A brief (1-2 paragraphs) summary of the events which have led to the report being written, the terms of reference or objective of the report.

 A description of the method the report follows to achieve this objective. This can be thought of as a kind of annotated table of contents, e.g. "In Section 1, I analyse the different strategies adopted by various tech firms. In Section 2, I assess whether the tech firm’s strategies are best form of practices. In Section 3, I assess the solution. In Section 4, I present our detailed recommendations and implementation proposals." This signposting is very important in preparing the reader for the delights to come.

3. Discussion and Analysis: In this part, you need to answer the following:

1. Determine the long-term employee relations objectives by obtaining and analysing the strategic and operational plans.

2. Analyse the existing employee relations performance in relation to the workforce objectives.

3. Evaluate and document the options, in terms of cost-benefit, risk-analysis and the current legislative requirements.

4. In collaboration with relevant others and working within the management team, develop the industrial relations policies and plans.

5. Identify and note the skills and knowledge that is needed by management and by the workforce to effectively implement the developed strategies and policies.

6. Develop an implementation plan, as well as a contingency plan for the developed employee relations policies and strategies.

7. Arrange for the training and development to meet the identified needs for self and other staff to support the employee relations plan. Document the arrangements made and the needs that were met.

8. Undertake the associated employee relations activities that are needed to reach agreement on the changes required by policies or by the implementation plan. Document the activities undertaken and the changes made.

9. Document, or ensure the documentation of, procedures for addressing grievances and conflict.

10. Identify and communicate to relevant others the key issues about procedures for addressing grievances and conflict.

11. Review the employee relations policies and plans to establish whether they are meeting their intended outcomes. Document any ways they don’t meet their intended outcomes and provide the policies and plans.

4. Conclusion: In this section, you have to discuss in general how you as a CEO can influence organisational culture, anticipate change and provide strategic leadership in change management.

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 7 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

5. Page number: Make sure that the pages are numbered along with the sections. This can help you make cross-references from one part to another, which can help save you words by avoiding repeating in one place what you have already said.

6. Reference: Make sure to provide all your references. If you are directly quoting someone make sure to put those sentences in inverted commas and quote them properly.

7. Table of Content: Your report should have table of content.

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 8 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

MARKING CHECK LIST YES NO

Did the Learner provide evidence of their ability to:

Determine the long-term employee relations objectives by

obtaining and analysing the strategic and operational plans.  

Analyse the existing employee relations performance in relation to

the workforce objectives.  

Evaluate and document the options, in terms of cost-benefit, risk-

analysis and the current legislative requirements.  

In collaboration with relevant others and working within the

management team, develop the industrial relations policies and

plans.

 

Identify and note the skills and knowledge that is needed by

management and by the workforce to effectively implement the

developed strategies and policies.

 

Develop an implementation plan, as well as a contingency plan for

the developed employee relations policies and strategies.  

Arrange for the training and development to meet the identified

needs for self and other staff to support the employee relations

plan. Document the arrangements made and the needs that were

met.

 

Undertake the associated employee relations activities that are

needed to reach agreement on the changes required by policies or

by the implementation plan. Document the activities undertaken

and the changes made.

 

Document, or ensure the documentation of, procedures for

addressing grievances and conflict.  

Identify and communicate to relevant others the key issues about

procedures for addressing grievances and conflict.  

Review the employee relations policies and plans to establish

whether they are meeting their intended outcomes. Document any

ways they don’t meet their intended outcomes and provide the

policies and plans.

 

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 9 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

END OF ASSESSMENT

Student Declaration: I declare that the work submitted is my

own, and has not been copied or plagiarised from any person or

source.

Signature: ___________________________

Date: ____/_____/_____

Result: Satisfactory (S) / Not Satisfactory (NS)

Assessor’s Feedback:

Assessor: I declare that I have conducted a fair, valid, reliable

and flexible assessment with this student, and I have provided

appropriate feedback.

Signature: _________________________

Name: _________________________

Date: ____/_____/_____

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 10 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

ASSESSMENT TASK 2 – PRESENTATION

STUDENT INSTRUCTIONS:

For this task, students need to make a presentation on managing negotiations to resolve conflict in the organization by

completing the following task. Student also need to submit the hard copy of the power point presentation.

1. Develop and deliver training to individuals in conflict-management techniques and procedures.

2. Identify sources of conflict or grievance according to legal requirements, and where possible, alleviate or

eliminate them.

3. Clarify issues in dispute by evaluating documentation and other information sources.

4. If required, obtain expert or specialist advice and/or refer to precedents.

5. Determine and document the desired outcomes, strategy and timeframes for the negotiation.

6. In negotiation, advocate the organisation’s position to obtain agreement.

7. Certify, the agreed outcomes with the relevant jurisdiction.

8. Follow up on the agreements, and where groups or individuals fail to abide by the agreements, take remedial

action.

During the presentation, you have to:

 Explain, evaluate and criticise ideas

 Express opinions and respond to the opinions of others in a professional manner

 Use interpersonal skills to build rapport to encourage contribution and ideas from others

 Use language appropriate for the audience

You will be given ten minutes to finish this presentation.

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 11 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

MARKING CHECKLIST YES NO

Did the Learner provide evidence of their ability to:

Develop and deliver training to individuals in conflict-management

techniques and procedures. Document the training developed.  

Identify sources of conflict or grievance according to legal

requirements, and where possible, alleviate or eliminate them.

Document how you alleviated or eliminated them.

 

Clarify issues in dispute by evaluating documentation and other

information sources. Document the issues and clarifications made.  

If required, obtain expert or specialist advice and/or refer to

precedents. Note any advice obtained and referrals made.  

Determine and document the desired outcomes, strategy and

timeframes for the negotiation.  

In negotiation, advocate the organisation’s position to obtain

agreement. Provide a written copy of the agreement obtained.  

Document, and if necessary, certify, the agreed outcomes with the

relevant jurisdiction.  

Follow up on the agreements, and where groups or individuals fail

to abide by the agreements, take remedial action. Document any

follow ups and remedial actions made.

 

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 12 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

END OF ASSESSMENT

Student Declaration: I declare that the work submitted is my

own, and has not been copied or plagiarised from any person or

source.

Signature: ___________________________

Date: ____/_____/_____

Result: Satisfactory (S) / Not Satisfactory (NS)

Assessor’s Feedback:

Assessor: I declare that I have conducted a fair, valid, reliable

and flexible assessment with this student, and I have provided

appropriate feedback.

Signature: _________________________

Name: _________________________

Date: ____/_____/_____

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 13 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

ASSESSMENT TASK 3 – WRITTEN QUESTION AND ANSWER

STUDENT INSTRUCTIONS:

This is a written assessment that will test your knowledge. This assessment may be completed over the duration of the

training day or in one sitting of about 60 minutes. As you learn, practice and review knowledge and skills, you will keep

Assessment Task 3 in front of you and answer the questions as the information becomes clear to you. At the beginning of

each review session you will be given a few minutes to familiarise yourself with the questions. You will be given extra time

at the end of the day to complete this assessment or to clarify facts with the Trainer/Assessor.

Make sure you:

• Answer all questions

• Print clearly

• Use a blue or black pen. Assessments written in pencil will not be accepted.

• Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she

may be able to re-word the question for you

• Do not talk to your classmates. If you are caught discussion the answers you will be asked to leave and your

assessment will not be marked.

• Do not cheat. Anyone caught cheating will automatically be marked Not Competent for this unit. There are NO

EXCEPTIONS to this rule.

Answer the following questions in the space provided.

Questions

1. Explain the relevant industrial relations legislation or regulations that apply to your business? (Your answer must be anywhere between 50 to 100 words)

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 14 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

2. Summarise the enterprise and workplace bargaining processes that apply to your business? (Your answer must be anywhere between 250 to 300 words)

3. Summarise key entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies that are relevant to the business your work in or would like to work in?(Your answer must be anywhere between 250 to 300 words)

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 15 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

4. Identify sources of expert advice that you could use in your area?(Your answer must be anywhere between 50 to 100 words)

5. Discuss the key features of relevant organisational policies and procedures??(Your answer must be anywhere between 150 to 200 words)

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 16 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

6. Outline the key features of organisational objectives??(Your answer must be anywhere between 200 to 300 words)

7. What should training programs include? ?(Your answer must be anywhere between 50 to 100 words)

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 17 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

8. Identify at least ten (10) options for conflict resolution based on the hierarchy of control??(Your answer must be anywhere between 200 to 300 words)

9. What types of documentation could you evaluate to clarify issues in dispute? (Your answer must be anywhere between 100 to 200 words)

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 18 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

10. Expert of specialist services relating to conflict resolution may include what?(Your answer must be anywhere between 100 to 200 words)

11. What process might you use to negotiate outcomes, strategy and timeframes for conflict resolution?(Your answer must be anywhere between 100 to 200 words)

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 19 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

12. What information might you provide in negotiation to obtain an agreement?(Your answer must be anywhere between 50 to 100 words)

13. What is the process that could be used for resolution for outcomes??(Your answer must be anywhere between 50 to 100 words)

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 20 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

14. Documented agreements should be what??(Your answer must be anywhere between 100 to 200 words)

15. What types of actions can you take if groups or individuals do not abide by the agreement??(Your answer must be anywhere between 100 to 200 words)

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 21 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

END OF WRITTEN ASSESSMENT TASK

Student Declaration: I declare that the work submitted is my

own, and has not been copied or plagiarised from any person or

source.

Signature: ___________________________

Date: ____/_____/_____

Result: Satisfactory (S) / Not Satisfactory (NS)

Assessor’s Feedback:

Assessor: I declare that I have conducted a fair, valid, reliable

and flexible assessment with this student, and I have provided

appropriate feedback.

Signature: _________________________

Name: _________________________

Date: ____/_____/_____

BSBWRK520 Manage Employee Relations

Version: 1.0 Page 22 of 22

Created: July 2019 Last Reviewed: July 2019

Central Australian Institute of Technology Pty Ltd | CRICOS: 03217C |TOID: 22302

Training Evaluation Form

Student ID and Name: Trainer’s Name:

Please indicate your impressions of the items listed below.

Strongly Agree

Agree Neutral Disagree Strongly Disagree

1. The training met my expectations.     

2. I will be able to apply the knowledge learned.     

3. The training objectives for each topic were identified and followed.     

4. The content was organized and easy to follow.     

5. The materials distributed were pertinent and useful.     

6. The trainer was knowledgeable.     

7. The quality of instruction was good.     

8. The trainer met the training objectives.     

9. Class participation and interaction were encouraged.     

10. Adequate time was provided for questions and discussion     

11. How do you rate the overall training? Excellent



Good



Average



Poor



Very poor



12. What aspects of the training could be improved?

13. Other comments?

THANK YOU FOR YOUR PARTICIPATION!!!