Develop two (2) Work Plans? In a tables format

You are employed by National Camper Trailers as the Sales / Accounts Manager.

You have just been notified by one of your major customers Pathfinder Outdoor Destinations Pty Ltd, that they are going to cancel their order for the 40 top of the range Stargazer Mark V Camper Trailers. The company has made this decision based on the cost of the product and the proposed Government tax rise on Off Road activities to protect the environment.

Based on initial calculations due to the loss of this contract, this represents over 20% of your revenue for next year. This has had an impact on the team and their performance of National Camper Trailers.

Current identified issues and questions;

· Staff have heard ‘rumours’ about this but it has not been confirmed.

· There is anxiety, fear and some staff are becoming disgruntled as they are not sure what this means for their jobs.

· There is conflict in some teams.

· Some individuals are not performing, and this is causing larger issues in the team.

· Is there an alternative that can be offered to the client?

· Declining performance in the sales team has further reduced since the rumours began.

The CEO has asked you to head up a team to discuss these issues and consider what can be done to rectify the issues, including addressing performance gaps in the organisation.

The CEO has identified that there are gaps in policies and procedures in the workplace and has requested new policies and procedures be developed. A template has been provided for use. It has also been acknowledged that there is a gap in performance, particularly in the sales team. A performance plan and process to deliver the improved performance is required to be developed. (this will form part 1 of your assessment).

Based on these discussions, the CEO has also requested an in depth analysis of the situation, the impact to the organisation and how you will address these issues (Part 2 of your assessment).

1. Policy and procedure for responsibilities of the organisation

2. Policy and procedure for decision making

3. Policy and procedure for addressing issues and concerns in the workplace

4. Completion of a Performance Plan including the planning process.

You have been provided with a template for the Policy and Procedure and the Performance Plan. (When you first click on the assessment, you will see that along with the assessment, there are two additional templates. All sections must be completed.)

Develop a Policy and Procedure:

Due to the issues raised in the Case Study, you have been requested to create three (3) new policies and procedures using the template provided.

1. Develop a Policy & Procedure to guide all levels of the business to inspire all team members to take responsibility for their own work and assist others to undertake required roles and responsibilities. This should also reference performance review processes including the development and review of KPIs and the Code of Conduct.

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2. Develop a Policy and Procedure to implement strategies to ensure that team members have regular forums and opportunity to provide input into planning, decision making and operational aspects of work team. This should also reference performance review processes and the Code of Conduct. You might also include reference to key meetings that are held in the organisation that staff are required and/or encouraged to participate in.

3. Develop a Policy & Procedure to ensure that issues, concerns and problems identified by team members are recorded, recognised and addressed and appropriate follow up and response is communicated. This should link to both meeting management, Code of Conduct and a grievance process.

Please note: All sections of the Policy and Procedure template must be completed. We do expect a level of detail in the responsibilities and procedures. If you only provide one or two dot points in this section, we will request further detail.

Develop a Performance Plan

4. As per the Case study, it has also been acknowledged that there is a gap in performance, particularly in the sales team. A performance plan and process to deliver the performance plan is required to be developed. (this will form part 1 of your assessment).

Develop a Performance Plan with KPI’s, outputs and goals for the Sales Team which incorporates input from stakeholders. There are two sections to this. The first is to discuss how to create the performance plan and the second part is to complete a performance plan. All sections of the document are required to be completed.

Due to the issues raised in the Case Study, you have been requested to create three (3) new policies and procedures using the template provided.

Current identified issues and questions;

· Staff have heard ‘rumours’ about this but it has not been confirmed.

· There is anxiety, fear and some staff are becoming disgruntled as they are not sure what this means for their jobs.

· There is conflict in some teams.

· Some individuals are not performing, and this is causing larger issues in the team.

· Is there an alternative that can be offered to the client?

· Declining performance in the sales team has further reduced since the rumours began.

5. Develop a Policy & Procedure to guide all levels of the business to inspire all team members to take responsibility for their own work and assist others to undertake required roles and responsibilities. This should also reference performance review processes including the development and review of KPIs and the Code of Conduct.

Policy Title

Policies and procedures are effective if they can be understood and applied by all relevant personnel. The following policies and procedures will be used to inspire all team members to take responsibility for their own work and assist others to undertake required roles and responsibilities. Everyone in some way inspire someone or your own thoughts. For this reason, it is important to evaluate how our actions impact on our environment and others.

1.1 Include brief statement/s about the overall purpose of the policy, i.e. what outcome/s is the policy intended to achieve? E.g. This policy establishes an effective, accountable and transparent framework for managing

Workplace feedback

The following policies and procedures apply for employees and staff of NCT in the manufacturing floor and other business departments. It provides a guideline that reinforces our responsibilities towards others as co-workers and colleges and how our actions serve as an inspiration to the team we belong. In addition, how we performed our responsibilities in our roles and how we help others to fulfil their duties inspires them to take on new responsibilities.

1. Policy statements are about identifying the broad principles/standards of expected action/behaviour and/or compliance, i.e. setting the ‘rules’ or ‘framework’ within which decisions are made on a particular matter. For example, policy statements address what is the standard, while procedures address how the standard is implemented.

NCT aim to be a responsible business that values its employees to takes roles and responsibilities that inspire. The company intended that all its employees will takes responsibility of their own actions. The intention is for all employees to accept ownership of their individual own behaviour and the consequences of that behaviour either positive or negative and to develop self-respect and have the respect of others. It is expected for every employee to make a decision based on the organisation compliance and their own accountability of the outcomes. Positive decisions and responsibilities are encouraged in the interests of your team and the business to inspire others to do the same.

1.4 Policy statements are about identifying the broad principles/standards of expected action/behaviour and/or compliance, i.e. setting the ‘rules’ or ‘framework’ within which decisions are made on a particular matter. For example, policy statements address what is the standard, while procedures address how the standard is implemented.

1.5 [Identify key topics to be covered in this policy and group common/related topics together under relevant headings.

The following elements of policies and procedures would be discussed:

Acknowledge your mistakes

Accepting responsibility

Consequences of falling to take responsibility

Rewards of accepting responsibility

Communication

Encourage a sharing of roles and knowledge

A key aspect of following procedures involves working within the scope of your role and responsibilities. It is vital therefore that you know what your job role entails and know what to do when you are unsure of your role and/or your work instructions. Confusion regarding job roles can be a major source of workplace stress and conflict. It can also result in poor service delivery. It is important that you know your job responsibilities, work within your position specifications and clarify work instructions where necessary. Keep in mind the following criterion:

· Clarifying instructions

· Work in a manner that complements that of others according to policies and rules of workplace practice

· Being consistent

· Work cooperatively

· Complete activities to standard expected in the workplace

· Maintaining knowledge and skills

· Carry out set tasks in a positive and courteous manner

In fulfilling your responsibility, you have an obligation to comply with the legislation such as:

· Anti-Discrimination Act 1991

· Code of ethics

· OHS/WHS laws

1.6 Include brief statement/s identifying actions/responsibilities and the position/s responsible for ensuring the policy:

· aligns with relevant legislation, government policy. Include organisational strategies/values.

· is implemented and monitored (i.e. the policy is followed, , and

· is reviewed to evaluate its continuing effectiveness (e.g. achieving its purpose, remains relevant/current.]

1.7 Include the actions required to implement the policy. What steps will be undertaken by the parties involved in all levels of the organisation to implement the intent of the policy.

MONITORING AND REVIEW

6.1 Include the actions that will be implemented to monitor and review compliance and effectiveness of the policy and review for implementation of continuous improvement.

2 Develop a performance plan

For this task, you will be required to complete a performance plan for the Sales Team. The first part of this task will be to describe how you will create the a performance plan procedure and the second part will be to create a performance plan.

Step 1: Plan

When creating the performance plan for National Camper Trailers, please answer the following:

What information would you need to access to determine the goals for the business based on the current business performance? List at least five (5) documents.

What information would you need to access to determine what the skills and abilities needed to do the job to ther level of performance expected? List at least three (3) documents.

Who might you need to consult with (based on their job role) and what information will they be able to provide?

Step 2: Discuss

Based on the information above, create a communication strategy for developing your performance plan and ensuring involvement of all stakeholders. and should include any investigation that might need to undertake.

Step 3: Monitor

How will you monitor the peformance plan process and determine if the processes that you have put in place are working? Give at least three (3) examples

Step 4: Review

Discuss how you would review the performance development plan process to eunsre that the required outcomes have been delivered in the woprkplace (80-100 words)

Review the National Camper Trailers Pty. Ltd. NCT Business Plan, HR Strategic Plan and HR Operational Plan.

These documents will provide you with the necessary consultation and knowledge to develop the following required Work Plans.

Develop two (2) Work Plans.

1. Work Plan: For a Position Description; and

1. Work Plan: For a formal Warning Process.

We recommend utilising the templates below to complete this activity and update each point provided.

However, if developing your own template, please ensure that you include the following:

1. Allocate work in a way that is efficient

1. Cost-effectiveness

1. Outcome focused

1. Confirm standards and code of conduct

1. Work outputs with related teams and individuals

1. Agreed performance indicators with relevant staff prior to commencement of work

1. Risk analysis in accordance with the organisational risk management plan (Likelihood v’s Consequence)