leadership and management

BSBWOR501

Question 1:

Self appraisal is a process of where an employee reviews the performance by themselves. They at first learn about themselves than evaluate their strength and weaknesses and find out their significance or their worth. Self appraisal contributes to a performance review by letting employee know their own level of performance and allowing them to get closure to their responsibilities and development of their career.

Question 2:

Peer appraisal is the process which is developed to observe and improve the job performance. During the process the colleagues who are in the same team evaluate the work of colleague and gather the opinions and ideas towards his/her performance.

a. The benefit of peer appraisal is it helps in increasing the accuracy with the help of feedback.

b. Wide range of opinion.

Question 3:

The four components of manager’s role and responsibilities that are measured by KPI are:

Customer Satisfaction

Internal Process Quality

Financial Performance Index

Employee satisfaction

The KPI can be measured by:

Establishing goals and objectives

Establishing critical success factors

Consistent Measurement and Assessment

Question 4:

Three personality type tests that are common in Australian workplaces are:

1. The Hogan Personality Inventory

The Hogan Personality Inventory (HPI) explains normal, or colorful-side attitude-qualities that classify how we relate to everyone else when we are at our finest. Whether your goal is to identify the right hire or to build stronger leaders, you get highly valued idea of how people work, how they lead, and how productive they will be.

2. The Myers-Briggs Type Indicator

It is a set of questionnaire which help an individual to identify their personality type and preference. It helps to understand how a person make decision.

3. The Caliper Profile

The Caliper Profile is an objective assessment which involves evaluating the personality traits and individual motivations of a person to predict behavior patterns and potential on-the-job.

Question 5:

Advantages of personality test are:

1. Personality assessments typically measure behavioral traits which might be appropriate for some professions.

2. In a limited amount of time during an interview, applicant talents and strengths will often be missed on a resume or face-to - face, but a personality test gives a greater glimpse into how they could blend into a climate of work environment.

3. Taking personality tests before an interview tends to limit the pool of candidates as it provides an insight into the personalities of all applicants and enables the interviewer identify which candidates should be called to an appointment.

Disadvantages of personality test are:

1. It can take time and effort and commitment to complete certain personality tests, which can discourage a prospective candidate from moving forward into the selection process.

2. Workforce diversity might become lacking if all workers had the same characteristics.

3. Personality testing can be pricey, from paying for the assessments to hiring anyone to score the assessments. This has to be measured against the possibility of giving the position to the right candidate.

Question 6:

Self awareness is required in leadership because self awareness enables leaders to acknowledge the weaknesses in their professional skills and focus on areas where they are most productive, as well as areas where more improvement is required. Also, this will help leaders to identify their strength and weakness and give chance to work on them, help the managers to think of new ideas with an open mind, understanding the boundaries and maintain self discipline.

Question 7:

The benefit of conducting behavioral assessment is:

1. It offers better understanding on why people behave in a particular way and try to understand the social and environmental factor that bring changes to behavior pattern of a person.

2. Behavior assessment can provide the solution to the behavioral difficulties and suggest what will be the best.

Question 8:

Personal development is a method or a strategy that helps us to handle the learning and development of our own. It uses the idea of reflection to encourage one to keep records of the actions he has taken toward learning knowledge and skills. It helps one to track improvements in life needed and strengthen the shortcomings necessary. The plan offers a measure for an individual to see their growth, and to assess the potential skills to be developed.

Question 9:

As we are aware goal setting is one of the most important thing in any organization. The objective is actually a plan that we are going to take which will lead us towards our target. The goal we set up must be SMART which includes,

Specific: The goal must be specific and clear. It should be simple not vague. Everyone should understand what the goal is and should focus more on how to achieve it. The specific goal should have the queries like:

What is the objective?

Who is responsible to attain it?

What are the action that must be taken?

How to attain it?

Measurable: The goal should be measurable so that we can have an idea regarding the progress we have made. If we have not gone too far from where we started than we have to make some improvement in our goal. Also if the goal is not measureable than it would be difficult to attain it. For example:

Increasing revenue by 30% in 2 years. We can have a track on how much we are able to work on our goa and how much more required.

Attainable: The goal must not be too big which is impossible to obtain. It should be realistic. If the employees are saying that the goal is unrealistic or not reasonable than the goal is not properly discussed and set.

Relevant: The goal must be relevant. It should be result oriented. In this stage, we have to evaluate why the goal important for our organization? Is it fruitful? What are the benefit?

Time-based: The goal must have a deadline. We cannot have goal for an infinite number of years. The discussion must be on till when can we obtain the objectives. Is the goal we have set is for long term or short term? Can we obtain it within 5 year or can we obtain it within 1 or 2 year?

Question 10:

Pareto principle 80%/20% is a principle where 80% of output is the effect that comes from 20% of the causes. Time management is about increasing the efficiency by fixing the personal issue first so that a person can give effort to their work which would be faster and easier. Solving the personal problem will help an individual to increase their performance and manage their time.

Question 11:

We can manage time at work by:

1. Establishing a regular routine-and maintain it

Having a plan will help us to manage the time properly. We can make a simple routine by writing in a piece of paper what we are going to do throughout the day. If we write all the task it will help us to prioritize the important task and complete it and we wont be vague in what task needed to be done.

2. Prioritize the important task

For a time management we have to eliminate the least important task and should place the important task at the top of the list. First we have to separate urgent and important task, then we have to figure which is important but not urgent. Doing this, we can finish the the task.

3. Eradicate distraction

There are lot of things that can distract us from our work. These things might be television, Facebook, text message, phone calls, co-workers and many more. In order to be productive we should always try to minimize these distractions and focus on the important task. For this we may have to close the door and ask no one to enter, put mobile phone in silent mode, do not spent a lot of time on t.v or social media.

12. Negative effect of technology on work balance are:

Technology can bring negative effect in work life balance.

Using tablet, computer for a long time might lead to anxiety. People might fee stress, headaches, neck pain.

Using the electronic devices might tempt people to spend more time in it as it always has interesting content in it. But with this people follow the bad sleep routine. This affect the personal as well as professional life of the people.

13.The strategies that a business can provide the staff to maintain work-life balance includes;

Providing Flexibility: To motivate employee and to make their performance better staff require flexible working hour and other various opportunities like, letting them work from home, providing them enough hour at work, providing break and other facilities that will make their life easier.

Providing technology:

Technology will ease the work for employee. Providing the right technology to the staff will help them be productive. With the help of technology, the work will take less time to finish.

Providing leave and supporting them for a good family time

Providing employees annual leave will help the business as well as an individual to live healthy life. It will balance both work and life of an employees. They will have time to enjoy with family, go on vacation. They can get rid of stress and can be motivated.

14. The learning styles are:

1. Visual: It contains of visual information. The information is shown using a pictures, diagrams, figures and various images, demonstration.

2. Verbal: The information is delivered verbally through speech or writings.

3. Kinesthetic: The individual learns through body and sense of touch.

4. Auditory: Learning through listening to sound, tunes, music or even rhythms.

5. Solitary: Learning when we are alone. We can concentrate, get ideas and focus when no one is around.

15. Knowing our learning style is important because:

It is not necessary that everyone learn with the same techniques. Some mind observes things differently and might prefer different ways to receive the information. When we understand which techniques work better for us than we can work on it to learn and understand things better.

16. Five ways to learn things at work are:

1. Taking notes whenever we think it is important: Verbal learning

2. Being ready for any challenges: Social learning

3. Focusing on solving problem: Logical learning

4. Making friends and communicating: Verbal learning

5. Getting a mentor: Verbal learning

Assessment task 2

Part A: Research Priority Management Tools

1. Technology that are required for managers for their work priorities are:

Google Calendar

Google Calendar is a planner service created by Google for managing time and planning.

With this, manager can: Create an even, set up a reminder, add location and can ask other people to join the event. It will remind the manager about the event that has been set it according to his time preference. It will pop up in the phone also the information can be shared.

Outlook Calendar

Microsoft Outlook Calendar is an excellent model for organizing conferences, programs, holidays, and projects and arranging them. It lets us see the wider image of our plan over just a few clicks. It will arrange our regular, weekly, and monthly timetables in a single software.

Monday.com

Monday.com is a software development tool that helps enterprises to perform and track projects, its deadline, and work in a team. It helps in delivering the best by letting us view data in a timeline, map, calendar and helps in avoiding errors.

2. Weekly Schedule

TIME	MONDAY	TUESDAY	WEDNESDAY	THURSDAY	FRIDAY
8:30A.M.-9:00 A.M.	Travel time to work	Travel time to work	Travel time to work	Travel time to work	Travel time to work
9:00 – 10:00 A.M	Check the emails, messages and take the calls.	Check email and reply. Prepare for the media enquiry.	Check the emails, messages and take the calls. Make a mobile marketing strategy.	Check email and reply. Do online and offline advertising campaign.	Conduct a market analysis to recognize the customer needs and trends.
10:00-12:30 A.M	Reply each of the message, e-mails and spend some time in social media promoting the CBSA.	Review the promotion techniques and prepare list describing the product and service offerings.	Prepare weekly sales and marketing reports.	Monitor the report and sales performance after application of the discussed strategy.	Check the jobs that are previously not completed and try to finish it.
12:30-1:00 p.m.	Lunch break	Lunch break	Lunch break	Lunch break	Lunch break
1:00-2:00p.m	Research and get update on recent marketing strategies and figure out which one would be effective.	Work with advertising company and plan the activities to promote the service.	Having a company sales meeting.	Implementing new media technologies for promotion which might includes YouTube video, blogs, webcasts.	Perform market segmentation and targeting. Detect the change required.
2:00-4:00 p.m.	Check the jobs that are previously not completed and try to finish it.	Research and email the client for the feedback of the service currently available and about the changes they want.	Manage and motivate the sales and marketing professionals.	Produce a report giving insight of all marketing performance of CBSA.	Develop pricing strategy of CBSA for a long run.
4:00- 5:00 p.m.	Have a short meeting with the department heads regarding the current sales.	Research on hiring, training of the new employees.	Develop various CBSA campaign for external support.	Conduct a sales meeting.	Monitor KPIs and performance of CBSA and prepare to work with Global distributor.
5:00-5:30 p.m.	Travel back to home	Travel back to home	Travel back to home	Travel back to home	Travel back to home

3. Revised Weekly Schedule

TIME	MONDAY	TUESDAY	WEDNESDAY	THURSDAY	FRIDAY
8:30A.M.-9:00 A.M.	Travel time to work	Travel time to work	Travel time to work	Travel time to work	Travel time to work
9:00 – 10:00 A.M	Check the emails, messages and take the calls.	Check email and reply. Prepare for the media enquiry.	Conduct a meeting with Human Resource Manager.	Check email and reply. Do online and offline advertising campaign.	Conduct a market analysis to recognize the customer needs and trends.
10:00-12:30 A.M	Reply each of the message, e-mails and spend some time in social media promoting the CBSA.	Review the promotion techniques and prepare list describing the product and service offerings.	Check the emails, messages and take the calls. Make a mobile marketing strategy..	Monitor the report and sales performance after application of the discussed strategy.	Check the jobs that are previously not completed and try to finish it.
12:30-1:00 p.m.	Lunch break	Lunch break	Lunch break	Lunch break	Lunch break
1:00-2:00p.m	Research and get update on recent marketing strategies and figure out which one would be effective.	Work with advertising company and plan the activities to promote the service.	Research on hiring, training of the new employees.	Implementing new media technologies for promotion which might includes YouTube video, blogs, webcasts.	Perform market segmentation and targeting. Detect the change required.
2:00-4:00 p.m.	Check the jobs that are previously not completed and try to finish it.	Have a company sales meeting with staff.	Research and email the client for the feedback of the service currently available and about the changes they want.	Produce a report giving insight of all marketing performance of CBSA.	Develop pricing strategy of CBSA for a long run.
4:00- 5:00 p.m.	Have a short meeting with the department heads regarding the current sales.	Manage and motivate sales and marketing professionals.	Develop various CBSA campaign for external support.	Conduct a sales meeting.	Monitor KPIs and performance of CBSA and prepare to work with Global distributor.
5:00-5:30 p.m.	Travel back to home	Travel back to home	Travel back to home	Travel back to home	Travel back to home

Justification:

As the system broke down on Tuesday afternoon at around 2:00 p.m. I have to revise the schedule so that everything can be finish on time. Because of the problem in electronic technology I swap the plan from Tuesday to Wednesday and tried to finish those which do not require any electronics. For example: On Tuesday I couldn’t conduct the research and gain feedback with employees instead I had the meeting with staff regarding sales of the company. I shift the feedback session for Wednesday.

4.Subit an email

Email

To:	<<Gavin Stead >>
From:	<<Tina Hughes>>
CC:
BCC:
Date/time:	<<18/10/2020>>
Subject:	<<Managing Work Priorities>>
Attachments:	<<Research documents, weekly schedule, modified weekly schedule>>

To <<Gavin>>,

Hello Gavin,

I will like to notify you about the changes I made in our weekly scheduled task. As you are aware we had a technology issues on Tuesday afternoon due to which we had no access to electronic equipment. I had to re-schedule the activities. So, I gave priority to those activities which doesn’t require computers and internet. Therefore, I plan company sales meeting on Tuesday which was going to happen on Wednesday. And from 4-5 pm I did a motivational program with sales and marketing department. On Wednesday morning I had a meeting with Human resource and solved the problem. After that the day went as planned. All the electronic activities that were supposed to finish on Tuesday were done on Wednesday. I prioritize the task and complete everything on time.

Should you have any question don’t hesitate to write to me.

Have a nice day!

Kind regards

<<Tina Hughes>>

<<Sales and Marketing Manager>> 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 www.cbsa.com.au

PART B

RESEARCH AND REPORT ON STRESS

In CBSA we have record high rate of incidents which are related to mental trauma. The research we conducted has showed that the employees who work here are finding hard to maintain their personal life and work life. It is very sad to say that people are not being able to manage their time in home and in job. For our organization to function properly, it is very important for us to have a productive employee. To have the productive employees we need to focus on their mental and physical health. So, we really want to solve the issues which will impact our workers and our function in the organization. This is the research I have done and identified the requirement of healthy life:

The sign and impact of stress:

Some people might get stressed in a little things and don’t know how to get rid of it. They might show different behavior while they are in tensed and it is really important o figure out if someone is having a stress. The stress will impact their living and might have chronic affect. For us, as an employee we can identify the stress of the employees by asking them if anything is wrong. We can also look at their facial expressions, if they looked sad, not interested, no energy, remains quiet all the time, don’t interact as they used to then we can figure out there is something that is affecting them. When we identify the thing we should help them to recover this. The impact of stress might be very serious if we don’t try to solve it sooner. The people might face difficulties in remembering things as their mind is already occupied, they might not be able to concentrate in anything and don’t give attention to it. Many times due to stress the person might look worried and agitate. Their mind might be filled with negative things and they might judge everything negatively. (Health direct)

Strategies that staff can use at home to reduce their stress:

Staff should try to manage their level of stress as possible. Thinking and brooding over a thing is never a good idea. To manage stress an employee can talk to their friends inside or outside of the office, they can share what kind of feeling they are having. If they don’t want to discuss with family or friend than it is better to do take some counselling, it will definitely help them. Also employees need to take a break from their work with this they might reduce the work related stress. They can spend time by themselves or with loved ones in home and also they can go on a vacation where they can feel relief and their mind can be fresh. Also, it would be helpful if they engage themselves in other things that excites them and keep themselves busy. This would let them stay far away from the thought as they would be busy in some other things.

Also, doing some exercise and yoga will keep them calm and far away from stress. It is very important to eat a healthy nutrients diet and have a good sleep.

The benefits of health and well being programs.

The health and benefit program will help employee not only to reduce stress but provide them an idea of how to live a healthy life. This kind of program will help employees to improve their morale, teach them to have a social interaction and work in a group, it will help them to work and to increase productivity as a result they will have a higher job satisfaction. Let us discuss further more:

Reduced health cost

The staff who adopt healthy life style would avoid poor life style decision. The programs would help them to get knowledge of the lifestyles they are living, they would be more focused towards exercise, nutrition, anti-smoking lifestyles. This would benefit the organization as employee would not fall sick over chronic disease.

It will help the mental wellbeing

This program would help employees to reduce various problems which are related to: work overload, harassment and bullying, workplace culture, conflict with staffs and many more. When these problems are solved this will help to reduce the rate of absenteeism.

It will reduce the staff turnover rate

When staff are focused towards healthy living and enjoys working in the organization than they are less likely to leave the organization. Advertising for the vacant post, recruiting, training the new employees will cost lot of time, money to all the organization. Staff turnover would bring all this expenses while happier staff would save the turnover cost.

Increased Productivity

Health and well being program will increase the productivity increase the well being of people, improve the diet, have a healthy mind with less stress. (Employment law practical handbook)

Four health and well being programs

As we now know why health and well being of employees is important in an organization, now we can discuss the type of different programs that might help:

Quit smoking program

As we know the employees who smoke have a higher chance of getting ill. They will have health related issues sooner or later. If the organization develop this kind of programs which will help employees to encourage to quit smoking and adopt healthy life. Employers can arrange a pharmacological assistance who can guide the staff and reduce the rate.

Yoga classes

Offering free yoga classes in an organization will help employees to get rid of their stress. Yoga and meditation will help people to stay calm, get rid of negative thought and have positivity with in them. Yoga will improve the concentrating power and make the employees to be focused in their destination.

Employee assistance programs

These type of program will help employee to reduce depression, anxiety and stress from them and will provide the will power. These are the assistance which are provided outside of the workplace and support employees in maintaining confidence, boosting satisfaction.

Fitness challenges

Employees can have wellness and fitness challenges programs which will encourage them to stay healthy and fit. The challenges might be required to increase wellness habits for example drinking plenty of water, quitting smoke, doing exercise, having meditation where staff motivate each other to reach certain estimated goals. (Holistic Service Group)

TASK 3: Personal Development Plan

Part A: Plan Personal Work Goals Report

1. Complete Business Solutions Australia (CBSA) is a multiple award earning, accredited Sydney-based company that provides small, medium and enterprise-sized companies with business planning advisory services throughout Australia. It is located in 300 Fictional Way, Sydney, NSW 2000 and the website name is www.cbsa.com.au.

The company strategic plan for year 2020 includes focusing on acquiring five new clients every month, growing the CBSA’s business by 25%, Help to implement 3 new services and to grow the workforce in the company. Also, we have to focus on maintaining 90% customer retention rate.

My role as a Sales and Marketing manager would be related to marketing activities and service development. I should investigate the market, implement sales strategies and attract more clients. Also I would have to focus on managing customer interaction and to provide ideas about the new markets which will help this company to develop. The key responsibilities of my job includes:

Developing and executing marketing and distribution business strategies, forecasting sales, managing budget and selling the service, targeting the sales and achieving it, developing marketing strategy and understanding the market preference, maintaining good rapport with existing clients and also attracting new clients with the service, providing guidance to the other department and preparing report regarding the sales strategic, marketing, sales volume.

Five work objectives I have identified for this position are:

a. Increasing the customer target by gaining 3 customers each month. I will try my best to obtain higher rate of customer each day as it will increase the company sales. This goal is relevant because gaining the customer is month is not easy task. This is suitable for 12month because this goal will help to increase the number of client and the sales rate.

b. I will maintain the highest costumer retention. This is to satisfy the existing customer and help them to stay with us for longer. For this I will come up with various sales strategies and pricing. This would be included in 12-month goal as it would identify the level of service our company has provided and how much we are successful to fulfill our client expectation.

c. Implementing three new services each year would help to meet the customer needs and give various option to them. It will help them to stick with the company as company Is focusing in the client desire and coming up with suitable product or service. It is relevant to CBSA as this will increase the service varieties and increase the sales rate. It would be 12-month plan as coming up with more than 3 products each year might be confusing. Also, we have to give time for a client to use the product, develop ideas and to provide feedback.

d. Growing business financially is very important to survive in the market. I will try to increase the growth of CBSA by more than 25%. It is relevant as it will attract more investors and analyst. Also it would be suitable as a 12 month goals as it will help CBSA to survive in a long-term with sufficient capital.

e. Growth of workforce is required as the CBSA will grow and have new services. It is relevant as it would help in identify the trend and help in delivery of the services to the client. It would be suitable for 12-month goal as it would help in increase productivity and service offerings.

Part B: Assess Skills and Knowledge

Unit of competency

1	I have no skills and knowledge in this area
2	I have some skills and knowledge in this area
3	I have sound skills and knowledge in this area, but further development and experience would be valuable
4	I am fully competent in this area
5	I have strengths in this area, and I can provide coaching and mentoring to others to develop their skills and knowledge

Unit of competency: PSPGEN067- Establish and maintain strategic networks

Elements	Performance criteria	Self-assessment	Provide brief comments as to how you determined your assessment ranking
		1	2	3	4	5
Identify features of required strategic networks	1.1 Identify the strategic value and likely outcomes of participating in networks at an individual and organizational level.					X	I have worked in a team and participate in various networking platform to get the desired outcomes.
	1.2 Research and assess the benefits of existing networks.					X	I can investigate with the available resources and access the network benefit.
	1.3 Identify key stakeholders and their needs, expectations and roles.			X			I have learned about the needs, roles and expectation of key stake holder.
2. Identify or establish network links with key stakeholders	2.1 Identify existing network links between key stakeholders, and identify and initiate strategies to maintain or expand them.				X		I have studied about how to identify and maintain the link as well as expand the network with stakeholders.
	2.2 Establish and use new network links between self and key internal and external stakeholders.				X		I have studied these during my diploma.
	2.3 Develop and maintain strong working relationships among network members.					X	I have knowledge in developing and maintaining workplace relationship which I developed during my work.
3. Build strategic relationships	3.1 Establish effective communication channels to exchange strategic information for the mutual benefit of network members.					X	I have experience in communicating effectively.
	3.2 Interact and consult with key stakeholders to anticipate developments that may impact on the organization and require a strategic approach to dealing with them. .				X		I know how to interact and consult with stakeholder and deal positively.
	3.3 Identify and address misunderstandings and conflict situations.					X	I have studied about conflict resolution and its process.
	3.4 Seek and act upon opportunities to improve communication processes and achieve mutually beneficial outcomes.					X	I have learned and experienced about the importance of effective communication and mutual understanding.

Unit of competency: BSBMGT624- Develop and implement corporate social responsibility

Elements	Performance criteria	Self-assessment	Provide brief comments as to how you determined your assessment ranking
		1	2	3	4	5
1. Identify context for corporate social responsibility	1.1 Establish the environment for corporate social responsibility in the enterprise context			X			I have learned about the corporate social responsibility.
	.2 Qualify and quantify the drivers for corporate social responsibility	X					I have to learn more in this area.
	1.3 Identify the current and expected benefits to the enterprise from corporate social responsibility					X	I have gained knowledge in business class.
	1.4 Analyze legislation, regulation, standards and enterprise policy that impacts on corporate social responsibility			X			I have some knowledge in this area.
	1.5 Identify opportunities for, and barriers to, socially responsible practices				X		I have enough knowledge to understand the barrier, opportunities and responsibilities.
2. Engage stakeholders in setting objectives and policy	2.1 Identify stakeholders relevant to corporate social responsibility					X	Gained the knowledge while studying.
	2.2 Determine appropriate forms of engagement for different stakeholder groups				X		I have learned in the class.
	2.3 Engage and consult stakeholders to develop corporate social responsibility objectives and policy			X			Learned in class.
3. Implement corporate social responsibility policy	3.1 Prepare and distribute clear documentation regarding rights and responsibilities for corporate social responsibility					X	Have seen and have knowledge regarding the policy regarding CSR.
	3.2 Provide for effective learning and coaching and other change management strategies			X			Gained knowledge in the class.
	3.3 Negotiate with relevant stakeholders to integrate corporate social responsibility into relevant systems, procedures and processes			X			Have to build more experience towards negotiation.
4. Monitor and evaluate corporate social responsibility	4.1 Conduct regular reviews of corporate social responsibility integration with relevant persons				X		Have done this kind of interaction with people and research before.
	4.2 Evaluate corporate social responsibility against organizational goals and expected benefits				X		Have learned about in the class.
	4.3 Identify and recommend improvements to corporate social responsibility policy and practices					X	Have gained knowledge and can provide suggestion to CSR policy as are responsible individual.

PART C: IDENTIFY DEVELOPMENT OPPORTUNITIES

Interview form:

Person 1:

Name of person participating in interview:	Steve Alfonso
Email address:	[email protected]
Job role:	Training Manager
Company employed with:	Complete Business Solutions Australia
Date of interview:	12/10/2020
Time of interview:	9:00 A.M.
Duration:	45 Minutes
What does your current job role involve? My job requires me to arrange different training programs and sessions with employees for their personal development.
What skills and knowledge do you consider are most important to a manager? I think a manager must have Interpersonal skills, Conceptual skills and technical skills,
What skills and knowledge might be important to acquire based on industry trends? The skill that a manager must acquire are mentoring, problem solving skills, strategic thinking, interpersonal skills.
Which professional development activity have you participated in recently/would like to participate in soon? The professional development activity I will participate soon is in-house Coaching.
How was this/would this be beneficial to you? This would be beneficial as I would get to learn more and deliver it to the staff.
Would you recommend this professional development activity to others? Why or why not? I would recommend it to others as it will help employees to achieve goal and improve workforce morale.
Is there any professional development you think is critical for a manager in your field? The critical professional development for training manager is motivating employees.

Person 2:

Name of person participating in interview:	Glenda Williams
Email address:	[email protected]
Job role:	Human Resource Manager
Company employed with:	Complete Business Solutions Australia
Date of interview:	10/10/2020
Time of interview:	9:00 A.M.
Duration:	40 Minutes
What does your current job role involve? My job role requires to arrange interview and coordinate with people. I have to source the candidate that match the required skills and screen them with various recruitment process.
What skills and knowledge do you consider are most important to a manager? In my opinion communication skills is crucial. A manager must be motivating and have problem solving skills.
What skills and knowledge might be important to acquire based on industry trends? I think active learning, critical thinking, computer skills, presentation skills are some important skills to acquire in today’s competitive industry.
Which professional development activity have you participated in recently/would like to participate in soon? I have participated in leadership program recently.
How was this/would this be beneficial to you? This program taught me about the leadership skills, why a manager should have it and how it will help manager to dream big about their futures.
Would you recommend this professional development activity to others? Why or why not? Yes, I would recommend this to other as it helps people to live well-balance lifestyle and help every manager to become a leader.
Is there any professional development you think is critical for a manager in your field? I think managers in my field must have organizational skills.

Person 3:

Name of person participating in interview:	Con Kafatos
Email address:	[email protected]
Job role:	IT Manager
Company employed with:	Complete Business Solutions Australia
Date of interview:	14/10/2020
Time of interview:	9:A.M.
Duration:	45 MINUTES
What does your current job role involve? My job includes implementing computer systems and planning, leading and coordinating.
What skills and knowledge do you consider are most important to a manager? Mangers must have adapting, targeting goals, decision making, creativity, planning, implementing skills.
What skills and knowledge might be important to acquire based on industry trends? The skills and knowledge that might be required are networking, team building, creativeness.
Which professional development activity have you participated in recently/would like to participate in soon? The professional development activity I have participate recently is Change Management.
How was this/would this be beneficial to you? It was beneficial for me as it give me the knowledge to be prepared for the possible risk, where it might occur.
Would you recommend this professional development activity to others? Why or why not? Yes I would recommend it to others as it would help managers to learn about how to manage the change and mitigate risk.
Is there any professional development you think is critical for a manager in your field? I think technology design and programming is critical for a manager in my field.

2. Networking Review

a) The three formal networks that a manager in sales and marketing field could participate in are:

i) Organization name: Australian Marketing Institute

Phone number: 0282561650

Email: [email protected]

Service offered: Skill recognition, certification, training, networking opportunities. Helps in developing marketing skills, helps to get recognized, helps in building professional network. The service offered Marketing Skill Gala, Skill Profiling, Certified Practicing Marketer Professional Maintenance program, Conversion Optimization.

Cost for installation of network: Annual Professional Membership at $410.

Benefits of joining the network: AMI helps in professional advancement and recognition, helps in building networking opportunities, helps in building profile, help to identify resources and product and get access to it, make a brand outstanding.

Relevant information: It is a cost effective solution which helps any business owner to understand marketing and provide various opportunities to Australian marketers.

Details of upcoming events: Data privacy protection, laws, risk

Date: 05th of November 2020. Location: Webinar

Ii) Organization name: Purpose Marketing

Phone:0361283042

Email: [email protected]

Services offered: Brand Marketing, Social research, Corporate sales, Re-branding, Logo creation, Website creation.

Cost of installation: $100

Benefits of joining network: : Provides strategic, creative and digital services to the clients.

Relevant information: It is helpful for the client to achieve marketing goals and business objectives.

Details of upcoming events: 24 November Location: Social media

iii) Organization name: Mark Schaefer

Phone:8654561939

Email: [email protected]

Services offered: Activations, banners, bold branding, branded stickers, digital foot print, event engagement

Cost of installation: $200

Benefits of joining network: Instant marketing advice, Marketing strategy, consultation, customer care and social media.

Relevant information: Helps to understand social media boot camp, Social influence marketing, Using media as a sales tools. It also provides the session in a person or online and also provide collateral material.

Details of upcoming events: 21/10/2020 The uprising a retreat for marketing leaders Location: Networking platform.

3) Potential professional development activities

The potential development activities that I require to have competence in this units are:

1. Getting training and coaching programs.

2. Enrolling myself in advance diploma classes.

3. Seeking opportunities and acting upon it.

4. Having enough practical and theoretical knowledge and gaining required experience.

4) E-mail

To:	Gavin Stead
From:	Tina Hughes
CC:
BCC:
Date/time:	10/10/2020 9:00 AM
Subject:	Outcome of the research
Attachments:	Interview Form, Research notes

To Gavin Stead,

Hi Gavin

Hope you are well. I am writing this email regarding the interview I took with three different managers which last for 45 minutes. I have attached the response they have given during the process. Also, I did the research on the formal network that the managers can have for sales and marketing. I have identified the potential professional development activities that are required for my development and have attached all the documents above.

If you have any question than, please don’t hesitate to contact me. Thank you.

Warm regards,

Tina Hughes

Sales and Marketing Manager

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

PART D: Develop a Professional Plan

1. Personal Development Plan

Name	Tina Hughes
Date of Development	05/06/2020
Date to be reviewed	12/11/2020

Timeframe	My personal goals are:	My professional goals are:
Next 12 months	Engaging myself in coaching and training programs, Building communication skills	Gaining more customers. Bring 4 new products in the market. Providing best price to the customers.
Next 5 years	Having a calm mind, with no stress. Having a healthy lifestyle. Giving priority to self.	Expanding the business. Providing opportunities to many people. Increasing the sales and productivity by 15%.

Your priorities

Based on the identified areas for improvement and/or gaps, list priorities for professional development.

Identified area improvement/gap	of	Briefly describe why this is a priority	By when?
1. . Effective communication		As a manager I have to know the interpersonal skill and should have ideas on how to deal with people. If I can learn about these skills in detail I would have a large number of customers to interact with and I can convey my message to larger number of group verbally and non verbally.	January 2021
2. Social media marketing		As we are aware company these days do the promotion through social media and it has been effective than the traditional method. Therefore, I should learn more about social media marketing.	April 2021
3. Virtual training and learning		If I involve myself in virtual training than it will help in career growth. Being a manager, I have to encourage team with workshop and coaching facilities. So, having knowledge in virtual training will help me to guide employees to get high investment rate.	May 2021

Professional develop activities

Planned professional development activities (next 12 months) based areas of improvement/gaps.

Name of activity	Details	Benefits of activity	Date	Cost (if any)
1. Have a good knowledge in building network.	Free online resource	It helps to increase the customer and build relation with them.	18/10/2020	Free
2. Gain computer and digital skills..	Attend conference	Having a upper level skills in technical field will help in making things easier.	05/01/2021	Free
3. Time management	Free online resources	It will help manager to be updated and finish the activities according to the schedule.	07/02/2021	Free
4. Learn new language	Life webinar	Learning language might help to communicate with people from other countries.	10/5/2021	Free
5. Increase in physical activities’ and wellness programs	Attending yoga Classes and exercise	It will help to live healthy life	02/08/2021	Free

2. Overview of planned activities/Policy brief

The professional development activities I have selected above are required to fulfill by the sales and marketing manager. I think I need to work on my networking skills to attract more customers. Also I should work on my computer skills to perform my job better. I must focus on managing time as I have to do lots of things. I should plan and prioritize my work and try to finish it on time. During my job I have to interact with various people from different countries, I think learning few languages will help me to interact with them and break the barriers. I should also focus on my physical and mental health and should invest my time on wellness programs. All the above professional development plan is for free. I can join the online class, free webinars, attend conference. Now as I plan to do all these activities, I have to take approval from Gavin.

3. Email for personal development plan and policy

To: Gavin Stead From: Tina Hughes
BCC:
Date/time:	08/10/2020 10:00 AM
Subject:	Completed Professional Development Plan
Attachments:	Professional Development Plan, Policy Brief

To Gavin stead

Hi Gavin,

Hope you are doing well. I am sending this email to inform you that I have completed preparing the professional development plan. I have attached it above. I am sure that my plans fit the policy. All the activities that I have identified are free of cost and is easily accessible. With all these developments plan I can encourage myself to work harder and work on the areas of weakness. This program will guide me to become the better person. Therefore, I am interested to work according to the plan developed. I have attached the Policy Brief with all the information, costs, and the next steps I should be taking.

Please contact me for any further queries.

Thank you

Kind regards

Sales and Marketing Manager

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

TASK 4

PART A – Professional Development Report

Title of the professional development opportunity:
Interpersonal and effective communication skill course
Overview of the activity:
Interpersonal skill course is helpful to learn and understand the skills and technique which is required for the success in any business. It will help to reduce communication barriers.
Who presented/delivered the activity?
Presenter- Catherine
Date:	1/10/2020
Time:	09:00 a.m.
Duration:	1 hour
What did you most like about the professional development opportunity?
This opportunity has helped me in improving my interpersonal skill. I have learned to work in a positive environment and take the initiative and maintain efficient workflow.
What did you least like?
I feel this is more theoretical and would take time to build this.
Provide an overview of what you learnt:
During this training I got to learn a lot of things. I have learned the importance of working in the team, to work as a leader. To motivate other, to listen to others and to be patience.
Other than learning, what other benefits did participating in this professional development opportunity provide to you?
In this program I got to interact with professionals who are experienced in the field. I got to listen to their experience that they build with the skills they have developed. Also got to know the successful individual and make a network.
Would you recommend this activity to others?
Definitely, I would encourage others to participate in this program if you want to be a leader and have all the positive aspects.