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BSBTWK503-AssessmentTask1V4REVISED.docx

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Assessment

Task 1

Manage meetings

BSBTWK503

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Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title

Unit Code

Student name

Student ID number

Student signature

Date

Task Number

------OFFICE USE ONLY-----

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question

Marking Sheet - Assessor to complete.

Did the student satisfactorily address each question as instructed:

Completed satisfactorily

S

NYS

DNS

Comments

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Task Outcome: Satisfactory Not Yet Satisfactory

Student Name:

Assessor Name:

Assessor Signature:

Date:

Table of Content Student Declaration 2 Task 1 – Knowledge Questionnaire 5 Question 1 6 Question 2 7 Question 3 7 Question 4 7 Question 5 7 Question 6 8 Question 7 8

Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this assessment task about?

This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

· meeting terminology, structures and arrangements

· responsibilities of the chairperson and key features of group dynamics in relation to managing meetings

· key features of options for meetings including face-to-face and virtual meetings

· methods for recording meeting notes including relevant organisational requirements and conventions for type of meeting

· organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?

· submit your answers to the questions within the set timeframe,

· answer all questions as instructed,

· answer all questions using your own words and reference any sources appropriately,

· all questions must be answered satisfactorily.

It is advisable to:

· review the questions carefully,

· answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

· further research the topics addressed in each question.

Specifications

You must submit to GOALS the

· assessment coversheet,

· answers to all questions,

· references.

Resources and equipment

· computer with Internet access,

· access to Microsoft Office suites or similar software,

· learning material.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1

Outline the following meeting terminology, structure and arrangements regarding meetings.

Terminology, structure and arrangements

Outline (20-50 words/item)

Agenda

Brainstorming

Chair

Consensus

Minutes

Quorum

Meeting arrangements:

Time

Estimated duration

Venue

Number of participants

Catering

Equipment

Meeting structure

Question 2

Outline the responsibilities of the chairperson.

(40-80 words)

Question 3

Explain team dynamics in relation to managing meetings. (50-100 words)

Question 4

Briefly describe the following meeting formats:

Format

Description (30-50 words/format)

Face-to-face

Teleconferencing

Web-conferencing

Team building meetings

Information-sharing meetings

Question 5

Outline two (2) methods for recording meeting notes.

(30-50 words/method)

Method

Outline

Question 6

Refer to the case study provided at the end of this assessment. Read the meeting procedures for committee meetings at Learner’s University. Address the following:

Question

Answer

List five (5) responsibilities of the Committee Chair.

List four (4) procedural matters the Chair is responsible for.

What does the Agenda commence with? Lit three (3) items.

What is the process to clear the draft minutes after a meeting?

When does the Chair declare the meeting open?

How does the meeting commence? List the essential steps.

How does voting work?

Question 7

Research 3 digital meeting software applications and provide a short description of their features

(30-50 words/method)

digital meeting software

Features

Case study-Learner’s University

L.U.

PROCEDURES

Objective

To ensure management and staff engage in effective meetings, and records of said

meetings are stored and maintained.

PROCEDURES

Objective

To ensure management and staff engage in effective meetings, and records of said

meetings are stored and maintained.

Policies and procedures for meetings

Objective:

To facilitate effective meetings between staff members, and store and maintain the meeting recordings as per University’s guidelines.

Categories of meetings:

Formal meetings are planned and are characterised by their topics, agendas, minutes, and a chairperson.

Informal meetings are less planned and are usually conducted without formal minutes, a chairperson, and a set agenda.

Responsibilities of a committee chair:

· Planning the meeting

· Preparing for the meeting

· Facilitating induction for participants

· Following the agenda

· Running the meeting

· Understanding the issues

· Meeting cancellations and rescheduling

· Manging/delegating the task of draft minutes

· Following up

Matters handled by a committee chair:

· Addressing team concerns

· Encouraging healthy debates

· Addressing lack of interest in the participants

· Handling diverse perspectives

· Avoiding belittling of ideas/suggestions

· Keeping discussion on track

Agenda

Meeting agendas include:

· Informational items - updates regarding a topic for the group

· Action items - items that the group will want to review during the meeting

· Discussion topics - items that the group will provide feedback on

Meeting minutes

Meeting minutes include:

· Date and Time of the meeting

· Names of the meeting participants

· Absentees

· Voting outcomes

· Actions taken or agreed to be taken

· Next steps

· Next meeting date and time

· Time of adjournment

Process of writing minutes:

· Meeting minutes are drafted as per the University’s documentation standards and template.

· Draft minutes are submitted to the Chair for approval within 2 business days of the meeting.

· The Chair reviews the minutes to verify accuracy of the information as per the meeting’s discussions and outcomes.

Meeting commencement

· The chair commences the meeting with a quick introduction

· The subject and the duration of the meeting are announced

· Rules of the meeting are established

· The agenda is presented, and the meeting is carried on

Voting

Many meetings at Learner’s university use voting to evaluate group consensus.

Voting Process:

· The chair is responsible for facilitating voting in the meetings.

· The question or topic is stated

· Debates are conducted

· Votes are called

· Using an appropriate voting method like Viva voice, voting is conducted

· The votes are documented, counted, and reported

BSBTWK503 - Manage meetings V4 2021

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