BSBTWK502

Assessment Requirements for BSBTWK502

Manage team effectiveness

Release: 1

Assessment Requirements for BSBTWK502 Manage team effectiveness Date this document was generated: 5 November 2020

Approved Page 2 of 3

© Commonwealth of Australia, 2020 PwC’s Skills for Australia

Assessment Requirements for BSBTWK502 Manage team

effectiveness

Modification History

Release Comments

Release 1 This version first released with BSB Business Services

Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

 manage the effectiveness of at least one work team.

In the course of the above, the candidate must:

 provide feedback to encourage, value and reward others

 model desired behaviour and practices

 encourage and foster shared understanding of purpose, roles and responsibilities

 support team to meet expected performance outcomes including providing formal and

informal learning opportunities as needed

 develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders

 communicate effectively with a range of stakeholders about team performance plans and

team performance

 evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the

elements, performance criteria and foundation skills of this unit, including knowledge of:

 impacts of group dynamics on team performance

 methods of establishing team activities including communication processes

 strategies that can support team cohesion, participation and performance

 strategies for gaining consensus

 issue resolution strategies.

Assessment Requirements for BSBTWK502 Manage team effectiveness Date this document was generated: 5 November 2020

Approved Page 3 of 3

© Commonwealth of Australia, 2020 PwC’s Skills for Australia

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

 workplace documents relevant to team task objectives.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet -

https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10