BSBTWK502

BSBTWK502 Manage team effectiveness Assessment Mapping

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BSBTWK502 Manage team effectiveness

Application

This unit describes the skills and knowledge required to lead teams in the workplace and to actively

engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within

their work teams. At this level, work will normally be carried out using complex and diverse methods and

procedures requiring the exercise of considerable discretion and judgement. It will also involve using a

range of problem solving and decision-making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements and Performance Criteria

Element Performance criteria Assessed in

1 Establish team

performance plan

1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives

AT2.2 Portfolio

Section 1

1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team

AT2.3,4 Portfolio

Section 1

1.3 Support team members in meeting expected performance outcomes

AT2.5,6 Portfolio

Section 1

2 Develop and facilitate

team cohesion

2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks

AT2.3,5 Portfolio

Section 2

2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks

AT2.6 Portfolio

Section 2

2.3 Provide feedback to team members on team effort and contributions

AT2.7 Portfolio

Section 2

2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members

AT2.7 Portfolio

Section 2

3 Facilitate teamwork 3.1 Encourage team members to participate in and to take responsibility for team activities

AT2.5,7 Portfolio

Section 2

3.2 Support the team in identifying and resolving work performance problems

AT2.5,6,7

Portfolio Section 2

3.3 Promote work team collaboration through individual behaviour

AT2.7 Portfolio

Section 2

BSBTWK502 Manage team effectiveness Assessment Mapping

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Element Performance criteria Assessed in

4 Liaise with

stakeholders

4.1 Establish and maintain open communication processes with relevant stakeholders

AT2.9 Portfolio

Section 2

4.2 Communicate information from line management to the team

AT2.8 Portfolio

Section 2

4.3 Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management

AT2.8 Portfolio

Section 2

4.4 Address unresolved issues, concerns and problems raised by stakeholders

AT2.9 Portfolio

Section 2

Foundation skills

This section describes language, literacy, numeracy and employment skills incorporated in the

performance criteria that are required for competent performance.

Skills Description Assessed in

Reading • Analyses and interprets textual information

from the organisation’s policies, goals and

objectives to establish team goals or to

determine corrective action

AT1, AT2

Writing • Prepares workplace documentation that

communicates complex information clearly and

effectively

AT2

Oral communication • Engages in discussions or provides

information using appropriate vocabulary and

non-verbal features

AT2

• Uses listening and questioning techniques to

confirm understanding and to engage the

audience

AT2

Enterprise and initiative • Identifies how own role contributes to broader

organisational goals

AT1, AT2

• Modifies or develops policies and procedures

to achieve organisational goals

AT2

Teamwork • Selects and uses appropriate conventions and

protocols when communicating with diverse

stakeholders

AT2

BSBTWK502 Manage team effectiveness Assessment Mapping

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Skills Description Assessed in

• Uses interpersonal skills to gain trust and

confidence of team and provides feedback to

others in forms that can be understood and

used

AT2

• Adapts personal communication style to build

positive working relationships and to show

respect for the opinions, values and particular

needs of others

AT1, AT2

Planning and organising • Develops, implements and monitors plans and

processes to ensure team effectiveness

AT1, AT2

• Monitors and actively supports processes and

development activities to ensure the team is

focused on work outcomes

AT2

• Plans for unexpected outcomes and

implements creative responses to overcome

challenges

AT2

Performance evidence

The candidate must demonstrate the ability to complete the tasks outlined in the

elements, performance criteria and foundation skills of this unit, including

evidence of the ability to:

Assessed in

• manage the effectiveness of at least one work team. AT2.3,5,6,7,8,9

In the course of the above, the candidate must:

• provide feedback to encourage, value and reward others AT2.3,5,7

• model desired behaviour and practices AT2.3,5,7,8,9

• encourage and foster shared understanding of purpose, roles and

responsibilities

AT2.3,5,6,7

• support team to meet expected performance outcomes including providing

formal and informal learning opportunities as needed

AT2.3,5,7,8

• develop performance plans with key performance indicators (KPIs), outputs

and goals for individuals or the team which incorporate input from

stakeholders

AT2.2,3,4

• communicate effectively with a range of stakeholders about team

performance plans and team performance

AT2.3,5,7,8,9

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The candidate must demonstrate the ability to complete the tasks outlined in the

elements, performance criteria and foundation skills of this unit, including

evidence of the ability to:

Assessed in

• evaluate and take necessary corrective action regarding unresolved issues,

concerns and problems raised by internal or external stakeholders.

AT2.6,8,9

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge evidence

The candidate must be able to demonstrate knowledge to complete the tasks

outlined in the elements, performance criteria and foundation skills of this unit,

including knowledge of:

Assessed in

• impacts of group dynamics on team performance AT1.1,2

• methods of establishing team activities including communication processes AT1.3,4

• strategies that can support team cohesion, participation and performance AT1.5,6,7,8

• strategies for gaining consensus AT1.9,10

• issue resolution strategies. AT1.11,12

Assessment conditions

Skills in this unit must be demonstrated in a workplace or simulated environment

where the conditions are typical of those in a working environment in this industry.

This includes access to:

Assessed in

• workplace documents relevant to team task objectives. AT2

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and

training legislation, frameworks and/or standards.