assignment

Student name:

Student ID:

Date Completed:

Location:

Instructions to student

Schedule a suitable time with the trainer and assessor in week 5 of class to meet with the CEO played by the trainer and assessor.

You will meet with the CEO to discuss how to improve team performance and achieve work goals in simulated work conditions.

The trainer and assessor will observe and evaluate your performance during the Role-Play.

Before the meeting

· Reflect on your work with the team: issues, achievements, possible improvements

· Identify what feedback and input are needed from the CEO

During the meeting:

· Discuss the issues, concerns or problems regarding work performance in Task 2.1-2.3.

· Suggest formal and informal learning opportunities to support the team and individual team members.

· Note suggestions from the CEO (the trainer and assessor) to implement with team/individual team members.

· Note any information provided by the CEO to be given to team members.

After the meeting:

· Meet with your team to resolve performance issues as discussed with the CEO, and to communicate information from the CEO to your team.

Duration: 10-15 minutes

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the Role-Play. You may only reschedule once.

Instructions to assessor

The student is required to role-play the role of the task force leader and to discuss how to improve team performance and achieve work goals in simulated work conditions.

Observe and evaluate the performance of the student during the Role-Play.

· Print the Observation checklist before the Role-Play.

· Make sure to adjust this document to allow enough space for comments and feedback.

· Discuss the requirements of the Role-Play with the student to make sure that he/she is clear on what is expected.

· Observe and evaluate the performance of the student during the Role-Play using the checklist provided

· Ask the student to answer the support questions in this document and provide feedback

Assessor to complete –

Yes /No

Student performs work in an organised manner:

· Has prepared to discuss the issues, concerns or problems regarding work performance during Task 2.1-2.3.

Yes ☐ No ☐

Comments:

The student discusses team performance with the CEO:

· Addresses the issues, concerns or problems regarding work performance

· Brainstorms ideas to improve individual and team performance

· Considers opportunities for individual and team learning

· Seeks inputs and feedback to improve own performance as a leader

· Seeks inputs and feedback to determine remedial actions

· Listens to concerns expressed by the CEO

Yes ☐ No ☐

Comments:

The student uses communication and collaborative techniques to consult with the CEO:

· Uses communication techniques such as:

· Summarising

· Active listening

· Questioning

· Repetition

· Clearly communicates performance issues

· Clarifies any confusion or uncertainty.

· Uses appropriate vocabulary and non-verbal features

Yes ☐ No ☐

Comments:

Feedback to student

Student to complete -

Answer /Response provided

What performance issues did you identify?

What inputs and feedback di you seek from the CEO?

What can you improve when managing staff performance?

What additional support could you provide to the team?

What is the most significant achievement of your team? How have they become an effective team?

Assessor’s feedback:

The responses provide supporting evidence of knowledge and skills required to lead and manage team effectiveness: Yes ☐ No ☐

Task Outcome

Satisfactory ☐ Not Yet Satisfactory ☐

Student signature acknowledging the feedback:

_______________________________________________________

Assessor name………………………………………………………………………………………….

Assessor signature: ……………………………………………… Date: …………………………...

BSBTWK502 - Manage team effectiveness V3 2021

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RTO Provider: 91153 - CRICOS Code: 02672K

greenwichcollege.edu.au