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BSBSTR601Slideshow30-04-211.pptxBSBSTR601
Manage innovation and continuous improvement
Topic 1: Working within a team
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BSBSTR601 Manage innovation and continuous improvement
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Topic 1: Insert topic title
Topic 1: Working within a team
This topic explores ways of working within a team including communicating expectations and outcomes, strategies to monitor and evaluate performance, identifying opportunities for improvement and communicating with the team on ways to innovate and improve.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 1: Working within a team
CONTINUOUS IMPROVEMENT AND INNOVATION
Continuous improvement is an ongoing effort within an organisation to improve its products and/or services, as well as systems and processes.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: READ AND DISCUSS
Read through the information at:
The trainer/assessor will facilitate a discussion about the differences.
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Topic 1: Insert topic title
Topic 1: Working within a team
QUALITY MANAGEMENT AND CONTINUOUS IMPROVEMENT THEORIES
It is useful to look at the range of theories on quality management and continuous improvement as well as creativity and innovation theories and concepts.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 1: Working within a team
KAIZEN
The two core beliefs that inform how Kaizen operates are that everything can be improved and that small gradual changes can lead to significant overall and long-term improvements.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: READ
Read more about how to use Kaizen for continuous improvement in the workplace at the following link:
Take any notes to summarise what you have read and keep for future reference.
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Topic 1: Insert topic title
Topic 1: Working within a team
LEAN
In contrast to Kaizen, which is a general approach to continuous improvement, Lean is a methodology with a background in manufacturing that focuses on specific type of metrics.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: WATCH
Watch this short, amusing video about Lean, Kaizen and continuous improvement.
Video: https://www.youtube.com/watch?v=_PcAGlXvXJ4 (03:24)
Take down any key takeaways.
Your trainer/assessor will facilitate a discussion after you have watched the video.
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Topic 1: Insert topic title
Topic 1: Working within a team
SIX SIGMA
The main focus of Six Sigma is achieving consistent and reliable results. It is primarily focused on improving the quality of the result or outcome of the process.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: WATCH
Watch this short video about Six Sigma.
Video: https://www.youtube.com/watch?v=4EDYfSl-fmc (08:58)
Take down any key takeaways.
Your trainer/assessor will facilitate a discussion after you have watched the video.
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Topic 1: Insert topic title
Topic 1: Working within a team
QUALITY MANAGEMENT
Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 1: Working within a team
OBJECTIVES, EXPECTATIONS AND DESIRED OUTCOMES
Building teams to support innovation can provide focus and meaning to the process; demonstrating commitment and leadership; can go toward creating an environment that enables engagement, creativity and collaboration.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 1: Working within a team
MENTORING AND COACHING
A learning organisation is one that facilitates the learning and development of its employees as well has creating and disseminating knowledge and insights.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: READ
Read more on Peter Senge principles of learning:
https://leadtogether.org/principles-of-a-learning-organization-five-disciplines-senge/
Take any notes to summarise what you have read and keep for future reference.
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Topic 1: Insert topic title
Topic 1: Working within a team
MENTORING AND COACHING
Mentoring is a directive method of instructing an individual based on the prior experience of the mentor.
Coaching is a process whereby a coach facilitates and supports a learner to access their own internal knowledge and existing experience to problems solve and source solutions to the challenges and experiences they are facing.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 1: Working within a team
CREATIVITY AND INNOVATION THEORIES AND CONCEPTS
When you work with teams to build a better and more effective work environment, creative thinking can help to develop ideas, gain feedback, create open communication and build upon developing an innovative workplace.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: READ
Read about Edward de Bono’s six thinking hats:
http://www.debonogroup.com/six_thinking_hats.php
Some good ideas for fostering creativity can be found on this website:
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Topic 1: Insert topic title
Topic 1: Working within a team
MIND MAPS
Mind maps are used to map out the basic ideas from a central problem.
They are used in brainstorming sessions or individuals use them to visualize ideas.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: WATCH
Learn how to use mind mapping.
Video: https://www.mindtools.com/pages/article/newISS_01.htm (02:55)
Take down any key takeaways.
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Topic 1: Insert topic title
Topic 1: Working within a team
BRAINSTORMING
Brainstorming is a process used for generating creative ideas/solutions.
It uses a free-for-all group discussion.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: WATCH
See further information about brainstorming:
https://www.mindtools.com/brainstm.html
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Topic 1: Insert topic title
Topic 1: Working within a team
DIFFUSION OF INNOVATIONS
The key purpose of the theory is to explain how over a period of time, an idea or product gains momentum and diffuses (or spreads) through a specific population (or social system).
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 1: Working within a team
DISRUPTIVE INNOVATION THEORY
In disruptive innovation theory, an innovation is one that creates a new market and value network and eventually disrupts existing ones, thereby displacing established companies, products and alliances.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 1: Working within a team
OZBORN-PARNES MODEL OF CREATIVE PROBLEM SOLVING
This theory indicates that there are five stages to creativity being fact findings, problem finding, idea finding, solution finding and acceptance finding.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: READ
See the following websites for further information on this model:
https://prezi.com/ae99kapkqx6y/the-osborn-parnes-model-of-creative-problem-solving/
http://members.optusnet.com.au/charles57/Creative/Brain/cps.htm
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Topic 1: Insert topic title
Topic 1: Working within a team
DOUBLE DIAMOND
The Double Diamond approach is another model that can be applied to creative processes.
The theory states that one of the greatest mistakes is to omit the left-hand diamond and end up solving the wrong problem.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: READ
For more information on the practical application of double diamond see:
https://medium.com/seek-blog/design-thinking-101-the-double-diamond-approach-ii-4c0ce62f64c7
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Topic 1: Insert topic title
Topic 1: Working within a team
SYNECTIC’S
Synectic’s is a creative problem-solving technique promoting creative thinking.
Synectic’s is similar to brainstorming as it suspends judgment, but it also widens and deepens the process of suspending judgment in different ways than brainstorming.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Working within a team
ACTIVITY: WATCH
Watch the following short video.
Video: https://www.youtube.com/watch?v=X-AfXP3lyiE (04:13)
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Topic 2: Improvements
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Topic 1: Insert topic title
Topic 2: Improvements
For this topic we will be looking at identifying improvements based on performance, analysing changing trends and opportunities, areas for improvement, gap analysis and communicating improvement needs and opportunities.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 2: Improvements
CHANGING TRENDS AND OPPORTUNITIES IN WORKPLACE
When managing innovation and continuous improvement, it is important to identify changing trends and opportunities in the workplace.
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BSBSTR601 Manage innovation and continuous improvement
Topic 2: Improvements
ACTIVITY: RESEARCH AND DISCUSS
Research three current trends and explain how it is an opportunity for an organisation to be innovative and apply continuous improvement practices.
Your trainer/assessor will facilitate a discussion after you have completed your research.
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Topic 1: Insert topic title
Topic 2: Improvements
AREAS FOR IMPROVEMENT
It is important to collect data and can be used to analyse areas for improvement in supply chains and operational and service systems.
If there is a negative or positive impact on the supply chain, then this is reflected through the business.
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BSBSTR601 Manage innovation and continuous improvement
Topic 2: Improvements
ACTIVITY: READ
Read more on the key aspects of supply chains, operational, product and service systems:
Take any notes to summarise what you have read and keep for future reference.
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Topic 1: Insert topic title
Topic 2: Improvements
GAP ANALYSIS
Once this data is collected and analysed, a gap analysis should be conducted to identify improvement needs and opportunities.
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BSBSTR601 Manage innovation and continuous improvement
Topic 2: Improvements
ACTIVITY: WATCH
Watch the following video on why gap analysis is important and read the article that follows:
https://www.clearpointstrategy.com/gap-analysis-template/
Take down any key takeaways.
Your trainer/assessor will facilitate a discussion after you have watched the video.
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Topic 1: Insert topic title
Topic 2: Improvements
IMPROVEMENT NEEDS AND OPPORTUNITIES
To support continuous improvement, as a manager, you will need to identify the improvement needs and opportunities of team members. This could be identified from performance reports and gap analysis.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 2: Improvements
LEARNING OPPORTUNITIES
Your team will need encouragement to undertake learning opportunities to develop the necessary skills required to become an innovative thinker.
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BSBSTR601 Manage innovation and continuous improvement
Topic 2: Improvements
ACTIVITY: PROJECT
You are working with a team to manage and promote innovation and continuous improvement for an organisation. You may choose an organisation from either researching on the internet or one that you work for.
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Topic 3: Implementing innovative processes
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Topic 1: Insert topic title
Topic 3: Implementing innovative processes
To implement innovative processes, this topic covers objectives, timeframes, measures and communication plans, the impact and consequence of change, contingency planning, learning from failure and capturing information through knowledge management systems.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 3: Implementing innovative processes
IMPACT AND CONSEQUENCE OF CHANGE
Change is an unavoidable element of all of our lives, and the ability to seize the opportunities it provides underpins the success of all organisations.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 3: Implementing innovative processes
STRATEGIES TO ADDRESS IMPACTS OF CHANGE
Ensure that there is a communication process in place.
Consultation.
Gain support by outlining negative effects if change does not occur.
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BSBSTR601 Manage innovation and continuous improvement
Topic 3: Implementing innovative processes
ACTIVITY: WATCH AND READ
Watch the following on change management.
Video: https://www.youtube.com/watch?v=PQ0doKfhecQ (04:49)
Write down your key takeaways.
Read further information on the ten principles of leading change management:
https://www.strategy-business.com/article/00255?gko=6c601
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Topic 1: Insert topic title
Topic 3: Implementing innovative processes
CONTINGENCY PLANNING
Contingencies are used to provide a course of action which can help an organisation respond effectively to negative situations that may occur.
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BSBSTR601 Manage innovation and continuous improvement
Topic 3: Implementing innovative processes
ACTIVITY: BRAINSTORM
How could you be a role model for taking considered risks that will provide opportunities for innovation? List some ideas!
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Topic 3: Implementing innovative processes
ACTIVITY: READ
To increase innovation, help your team to take smarter risks:
Take any notes to summarise what you have read and keep for future reference.
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Topic 1: Insert topic title
Topic 3: Implementing innovative processes
FAILURES
Unfortunately, failure can occur and so it is important to follow this up through investigation and analysis of causes as well as managing challenges and opportunities.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 3: Implementing innovative processes
KNOWLEDGE MANAGEMENT SYSTEMS
Such investigation and learnings should always be captured within the organisation’s knowledge management system to inform future innovation and continuous improvement.
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BSBSTR601 Manage innovation and continuous improvement
Topic 3: Implementing innovative processes
ACTIVITY: READ
Insight Trends look at why the innovation process can fail:
http://www.altitudeinc.com/3-reasons-why-the-innovation-process-fails/
Note down any key takeaways.
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Topic 3: Implementing innovative processes
ACTIVITY: WATCH
Top ten innovations that failed.
Video: https://www.youtube.com/watch?v=04O_cjVqm34 (03:52)
The Moment – Why does innovation fail?
Video: https://www.youtube.com/watch?v =nDPNciA3Uj4 (04:18)
Write down your key takeaways.
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Topic 3: Implementing innovative processes
ACTIVITY: PROJECT
You are to provide mentoring or coaching to one team member in your group.
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Topic 4: Developing the necessary culture and tools
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Topic 1: Insert topic title
Topic 4: Developing the necessary culture and tools
This topic focusses on developing the workplace culture and tools needed for continuous improvement, innovation and learning.
This includes evaluating systems, identifying costs and benefits, establishing rewards and seeking feedback.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 4: Developing the necessary culture and tools
REVIEWING SYSTEMS
In looking at reviewing systems, we might look at how well current systems within an organisation are working.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 4: Developing the necessary culture and tools
REVIEWING PROCESSES
In looking at reviewing processes, a company could look at how well their current policy and procedures are working.
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BSBSTR601 Manage innovation and continuous improvement
Topic 4: Developing the necessary culture and tools
ACTIVITY: WATCH
Watch this short video with more information about the PDCA.
Video: https://www.youtube.com/watch?v=ij0y7bqRP6Q (04:40)
Take down any key takeaways.
Your trainer/assessor will facilitate a discussion after you have watched the video.
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Topic 1: Insert topic title
Topic 4: Developing the necessary culture and tools
COSTS AND BENEFITS
With any type of innovation and improvement that an organisation implements, they will need to show the costs and benefits of doing so.
This should be communicated to stakeholders such as shareholders, CEO’s, directors or workers in an organisation.
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BSBSTR601 Manage innovation and continuous improvement
Topic 4: Developing the necessary culture and tools
ACTIVITY: CASE STUDY
Use a spreadsheet to show calculations that could be made to show the costs and benefits for running each course. You would need to make assumptions and add timeframes to provide a clear picture of the process.
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Topic 1: Insert topic title
Topic 4: Developing the necessary culture and tools
REWARDS
Employee acknowledgement can be an essential tool for the success of a business as it engages employees to be more productive and motivated as well as promoting ownership and providing a platform for incentives and rewards.
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BSBSTR601 Manage innovation and continuous improvement
Topic 1: Insert topic title
Topic 4: Developing the necessary culture and tools
FEEDBACK
Finally, as part of reviewing the effectiveness of the systems and processes, it is important to seek and respond to feedback from all the relevant stakeholders.
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BSBSTR601 Manage innovation and continuous improvement
Topic 4: Developing the necessary culture and tools
ACTIVITY: PRACTICAL
Using a spreadsheet, demonstrate how you could analyse the performance of staff learning activities. You may make assumptions and use dummy data.
Your trainer/assessor will support you in the activity.
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