BSBSTR601

Business Name: Coles Supermarkets Pvt Ltd

Prepared by: Smeet Pravin Kotian

DAN: 4665

Table of Contents

Overview of the Business ____

a. Critical Organizational Systems/ Processes ____

b. Performance Analysis of the Critical Systems/Processes ____

c. Market Trend Analysis ____

d. Specialist Consultation ____

e. Need for Implementing Innovation System ____

f. Developing Learning and Create a Culture of Innovation ____

g. Reward and Recognition System for Innovation ____

h. Comparative Report ____

i. Idea Management and Culling Process ____

j. Transition Plan ____

k. Risk Assessment ____

l. Issues and Lesson Learnt ____

m. Communication to Key Stakeholders ____

Appendix ____

References

Overview of the Business

Coles is a major Australian retailer with over 2,500 stores across the country.

Coles makes Australians' lives easier by providing quality, value, and service. Every week, we execute over 20 million client transactions and provide items from tens of thousands of farmers and suppliers.

a. Critical Organizational Systems/ Processes

(Determine those organizational systems and processes most critical to its success. Determine also, the performance standard required of the critical system/s or processes and any appropriate benchmarks or benchmarking opportunities.

Standards are typically expressed quantitatively (in terms of numbers) to ensure that performance expectations are clear and easily measured. Quantitative standards are usually expressed in terms of one or a combination of the following dimensions:

• Physical or productivity - quantities of products/services, numbers of customers/clients, etc

• Budget or Monetary - ROI, break-even point, liquidity, labour costs, materials costs, sales revenue, gross profit, etc

• Time - scheduling, critical path timeframe, process time, waiting time (queuing), etc

Qualitative (subjective) standards also play an important role although performance is much harder to measure. These may include 'qualified' personnel, 'team players', 'appropriate dress', 'satisfaction', 'expectations', and the like. Determine also whether these are reflected in the organisation's strategic or department/unit business plans. If you don't have easy direct access to an organisation, interview a manager in an organisation you know.)

b. Performance Analysis of the Critical Systems/Processes

(Use the appropriate assessment tools and associated benchmarks to analyse the performance of all critical processes within the supply or value chain of one organisational sub-system (ie, Marketing, Finance, HR, Operations, Procurement, etc). Describe the processes and discuss your own process of analysis in undertaking this task. Was performance variation identified? If positive variation (achieved/overachieved), is there a recognition mechanism used by the organisation to ensure motivation? If negative variation (under achievement), what corrective action is recommended to the organisation's sub-system or its processes? How could innovation or continuous improvement be used to address variations and ensure efficiency and competitive advantage?)

c. Market Trend Analysis

(determine the changing macro and market trends that most affect it. Thinking of its

predicament, how could innovation be used as an opportunity to redesign or realign

systems/processes and gain competitive advantage where such environmental influences are

at play?)

d. Specialist Consultation

(Using the analysis of the performance of the organisation's sub-system processes,

together with recommendations made, contact a specialist in order to identify whether there

is a technological or e-business opportunity. Provide some examples of opportunities in the

following memo field together with a summary of the costs and associated benefits and the

reasons for the opportunity.)

e. Need for Implementing Innovation System

(Based on the particular environmental factors at play, outline the need for the

implementation of an innovation system within the organisation.

The system is to encapsulate an ideas management process, linked to an appropriate reward

and recognition strategy that reflects the acceptance of risk informed failure (organisational

values). The innovation system is also to be linked to an appropriate change process. Your

paper needs to be motivating enough to instil a sense of urgency (as Kotter suggests) within

your readers and gain their commitment. To support this, you may like to include a section

on any impacting environmental and competitive forces.)

f. Developing Learning and Create a Culture of Innovation

(Discuss how you would advance the development of an organisational learning and a

creative climate/culture for the organisation? As part of your response, address the notion

of ’failure' acceptance as critical within the innovation process.)

g. Reward and Recognition System for Innovation (Research a couple of reward and recognition systems associated with innovative and

entrepreneurial organisations. How do they acknowledge new ideas and reward

entrepreneurial behaviour? Is there some commonality? Do cultural differences impact on

the type of system?)

h. Comparative Report

(Following a review of two core organisational processes, write a short comparative report

which includes the risk analyses and cost/benefit analyses together with recommendations

for action.)

i. Idea Management and Culling Process

(Document an ideas management and culling process appropriate to the organisation.

Using an appropriate presentation medium (i.e. Powerpoint, flowchart, diagrams, model,

text, etc), explain how the process works to a stakeholder group of your choice.)

j. Transition Plan

Purpose of the Transition Plan