BSB617
Purpose
This document provides necessary information to guide learners to undertake the assessment of the following unit.
· BSBMGT617 – Develop and implement a business plan
Unit summary and application
This unit describes the skills and knowledge required to run a business operation and covers the steps required to develop and implement a business plan.
It applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. As such, they may oversee the work of a number of teams and other managers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Sector
Management and Leadership – Management
Pre-requisites
There are no recommended pre-requisite units for this unit.
ASSESSMENT INFORMATION for students
Throughout your training, Kingston Institute of Australia is committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
You are going to be assessed for:
· Your skills and knowledge using written and observation activities that apply to the workplace or a simulated environment.
· Your ability to apply your learning.
· Your ability to recognize common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.
Assessment Process
The process we follow is known as competency-based assessment. To achieve competency in this unit, you need to consider the components of the training package and fulfill the assessment requirements. Some of the components are Elements, Performance Criteria, Performance Evidence, Knowledge Evidence and Assessment Conditions. For more details on components, please visit the following links and search for the unit using the unit code;
https://training.gov.au/Training/Details
In competency-based assessment, the evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.
The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.
Your assessor will explain the assessment process and ensure that you are ready for assessment. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.
If you have any special needs to be considered during assessment, changes can be made to the way assessment is undertaken to account for special needs and this is called making reasonable adjustment.
Reasonable Adjustments
The institute makes reasonable adjustments to assessments and assessment conducting process, to meet the special needs of identified students. Reasonable adjustments are made in such a way that the identified students do not use it to take extra advantage than other.
What if I believe I am already competent before training?
If you believe you already have the knowledge and skills to be able to demonstrate competency in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).
Credit Transfer
Credit transfer is a recognition for study you have already completed. To receive Credit Transfer, you must be enrolled in the relevant program. Credit Transfer can be granted if you provide the institute with certified copies of your qualifications, a Statement of Attainment or a Statement of Results along with Credit Transfer Application Form. (For further information, please visit Credit Transfer Policy of the institute)
Assessor Responsibilities
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:
· Ensure the students read and understand ‘Assessment Information for Students’ prior conducting the assessments.
· Ensure the students are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
· Ensure that all documentation is signed by the student, trainer, and assessor when units and certificates are complete, to ensure that there is no follow-up required from the administration perspective.
· Ensure that their own qualifications are current.
· When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
· When required, ensure supervisors and students sign off on third party assessment forms or third party report.
· Follow the recommendations from moderation and validation meetings.
WHS Guidelines
The institute seeks to ensure the health and safety of everyone in its workplaces. Meanwhile as a duty of care, all employees, students and visitors of the institute are to ensure their own and others health and safety while at the institute’s premises. Your trainer/assessor will inform you of the WHS guidelines that you should follow in and out of the classes and in the workplace environment.
How can I get resources to prepare for the assessments?
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Resources |
Description |
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Learner resource |
You can get learner resource that contains detail explanation of the syllabus of the unit, from the Library or College Administration Office. |
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PPT slides |
You can download PPT slides from your Moodle account or get it from the Trainer, upon request. |
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Additional Resources |
You can get additional resources in the form of PDF files, URLs, Videos, etc. from the Moodle. Additional books and print outs are also available from the Library of the college. |
How should I format my assessments?
You can download the document the institute’s ‘Style Guide’ from your Moodle account. The Style Guide has all instructions on how to format your assessment. It includes information related to the required Font Type/Size/Color, Indents, Spacing, Bullets, Numbering, etc.
How long should my answers be?
The length of your answers will be guided by the description in each assessment, for example:
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Type of Answer |
Answer Guidelines |
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Short Answer |
4 typed lines = 50 words, or 5 lines of handwritten texts |
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Long Answer |
8 typed lines = 100 words, or 10 lines of handwritten texts = of a foolscap page |
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Brief Report |
500 words = 1 page typed report, or 50 lines of handwritten texts = 1foolscap handwritten pages |
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Mid Report |
1,000 words = 2 page typed report 100 lines of handwritten texts = 3 foolscap handwritten pages |
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Long Report |
2,000 words = 4 page typed report 200 lines of handwritten texts = 6 foolscap handwritten pages |
In case if any variation is needed in the length of the answers, your trainer will give you the instructions.
How should I reference the sources of information I use in my assessments?
Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments using the referencing style suggested by your Trainer.
How should I submit the assessments?
You must consider the following important points before you submit your assessment.
· You must submit the assessments of a unit in PDF format or Word format as suggested by the trainer/assessor, by the ‘Due Date’ mentioned in the submission portal of your Institute’s Moodle account
· If needed, your trainer may separate the assessments and set different due dates for different assessments, assessment cover sheet and student declaration forms.
· If there is a single due date for all assessments, submit them in a same single assessment file that you download from your Moodle account.
· In both cases, you must complete the assessment cover sheet and student declaration section available to you along with the assessment package.
· Any evidence that may not be suitable to include inside the assessment package, may be submitted separately in submission portal of the Moodle, after consultation with the trainer/assessor.
· Before submission, you must ensure all required tasks are completed and evidences are submitted. Your assessor may not accept your submission if an incomplete assessment is submitted.
· If you face any technical problem during the submission of assessments in the Moodle, please notify the college administration or the assessor with proper evidence of the problem, prior to the Due Date.
How does the college ensure fairness, flexibility, validity and reliability of the assessment?
To help students achieve competency in a unit, the institute may use different methods for assessments. In the process, the institute ensures the principle of fairness, flexibility, validity and reliability are met through the following ways;
Fairness
· The institute ensures the student is fully informed of the assessment process and that the student has to fill declaration form before the start of the assessment.
· Student can also transfer the credit if the competency has already been achieved by the student.
· For if the student wants recognition of prior learning (RPL), the institute makes it available, upon request.
· To address the special needs of any student, reasonable adjustments can be made to the assessment through contextualization.
· If the student is not satisfied with the grading of the unit, he/she can go for an appeal process, challenge the assessment decision and have the assessment reviewed objectively.
Flexibility
· The institute uses a range of assessment methods to allow student demonstrated competency in a varieties of ways. These methods can be written activity, practical activity, observation and demonstration, case study, etc.
· For if the student wants recognition of prior learning (RPL), the institute makes it available, upon request. Adjustments will be made on the training and assessment of that student.
· Based on the institute’s Assessment Policy, multiple chances are given to the students for assessment submission and additional training can be arranged in case if competency is not yet achieved, even after the regular effort of the assessor and the students.
Validity
· The institute ensures the assessment tasks used to assess student’s competency for each unit fulfil assessment requirements for performance evidence, knowledge evidence, performance criteria and foundation skills, as mentioned in the Training Package of the Unit of Competency.
· Students are given opportunity to demonstrate skills by actually doing practical tasks than just theoretical explanation and by providing various ways to demonstrate the skills.
Reliability
· To ensure reliability in assessment grading, the institute has created an efficient assessment system. Assessors are provided with learner resources, PPT slides and assessment guide, so that there is consistency in assessment grading even when different assessors are grading the assessments.
· Assessors are asked to provide feedback on student assessments and also fill the marking guide on each assessment of the students.
How does the assessor make decisions during the assessment grading?
The students are declared competent by the assessor only if the knowledge and performance evidences submitted by the student are valid, sufficient, authentic and current, and if the student demonstrate the required foundation skills, during observation and demonstration.
Validity
To ensure the validity of evidence submitted by you, during grading the assessor will ensure your performance matches the performance requirement as described in the competency standard. This is why you should be able to demonstrate the required knowledge and skills through your evidences, to ensure your evidences are valid.
Sufficiency
To ensure the sufficiency of evidences submitted by you, the institute ensures the assessment tools being used are valid and reliable to collect all required evidences as described in the competency standard. During grading, the assessor will ensure that you provide all required evidences as per the assessor’s checklist for each assessment. This is why you should always consult with the assessor and read the assessment requirements for the unit to ensure the evidences are sufficient.
Authenticity
To ensure the authenticity of evidence submitted by you, the assessor, when in doubt, may compare your assessment with a group of other assessments and resources from the internet, and check for similarity. Meanwhile during moderation of assessment, a team from the institute may identify similarities in different assessments. As long as the assessments are similar to an acceptable range as per the Student Assessment Policy and Procedure of the institute, your assessment will be deemed authentic. This is why you should ensure your assessment is your own work and that references are given if resources are used from the internet.
Plagiarism is not accepted in Australian education system and at the institute. You should not practice any plagiarism in your assessments or any other works. Plagiarism practices may affect your results of the assessment as well as your student visa. Student Assessment Policy and Procedure is shared in every orientation event during every intake. This policy’s hard copy is kept at the reception desk of the institute.
Currency
To ensure the currency of evidence submitted by you, the institute performs validation activities of assessment that involves checking that your assessment tools have produced valid, reliable, sufficient, current and authentic evidence. Meanwhile, the trainer/assessor will continuously observe your performance during the training period. The trainer/assessor may ask you to demonstrate the required skills in the simulated environment or the workplace environment. You can ensure your evidences are current by attending the training on a regular basis and demonstrating the knowledge and performance evidences under the observation of the trainer/assessor.
What happens after the submission of assessments and in case of no submission?
After the submission of assessment, your assessor will grade your assessment and take different actions at different stages of grading and feedback process. Please adhere to the Student Assessment Policy and Procedure for more details on how the grading and feedback process will occur and what will happen if no submission of assessment is made.
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent (NYC)’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The institute will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
assessment guide
The following table shows you how to achieve a satisfactory (S) result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.
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Assessment Method |
Satisfactory(S) Result |
Not Yet Satisfactory (NYS) Result |
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You will receive an overall result of Competent (C) or Not Yet Competent (NYC) for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Meanwhile, you must demonstrate satisfactory foundation skills to the assessor, during the observation of demonstration of the assessment tasks, and through the submission of evidences. Your assessment may include the following assessment types. |
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Questions |
All questions answered correctly |
Incorrect answers for one or more questions |
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Answers address the question in full; referring to appropriate sources from your workbook and/or workplace |
Answers do not address the question in full. Does not refer to appropriate or correct sources. |
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Written Activity |
The assessor will mark the activity against the detailed guidelines/instructions |
Does not follow guidelines/instructions |
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Attachments if requested are attached |
Requested supplementary items are not attached |
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All requirements of the written activity are addressed/covered. |
Response does not address the requirements in full; is missing a response for one or more areas. |
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Responses must refer to appropriate sources from your workbook and/or workplace |
One or more of the requirements are answered incorrectly. Does not refer to or utilize appropriate or correct sources of information |
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Observation/ Demonstration |
All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level |
Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level |
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Case Study |
All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. |
Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly. |
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Answers address the question in full; referring to appropriate sources from your workbook and/or workplace |
Answers do not address the question in full; do not refer to appropriate sources. |
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Practical Activity |
All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor. All tasks have been completed accurately and evidence provided for each stated task. |
Tasks have not been completed effectively and evidence of completion has not been provided. |
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Attachments if requested are attached |
Requested supplementary items are not attached |
Assessment Summary/cover sheet
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Assessment Cover Sheet |
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Course code/name: |
ICT60115 – Advanced Diploma of Information Technology |
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Unit code/name: |
BSBMGT617 – Develop and implement a business plan |
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Assessor’s name: |
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Student’s name: |
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Student ID: |
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Due Date: |
17/05/2020 |
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Submission date: |
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Student Declaration |
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I declare that; · I am aware of the assessment process. · I am aware of all the components of the assessments that includes assessment conditions, knowledge and performance evidence, elements and performance criteria and foundation skills. · I am aware of the assessment tasks, requirements and due dates. · I am aware of Kingston Institute of Australia’s assessment policy and appeal process. · I am aware that plagiarism is not accepted in the institute. · I am aware of my rights to appeal, if I am not satisfied with my results. · The material I have submitted is my own work. · I have kept a copy of all relevant notes and reference material that I used in the production of my work. · I am aware of WHS guidelines that should be followed at the institute and workplace environment. · I have given references for all sources of information that are not my own, including the words, ideas and images of others.
Student Signature: _______________________ Date: ______________________ |
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Assessment Outcome |
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Assessment Tasks |
Assessment Results |
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Assessment 1: Written Activity |
S NYS |
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Assessment 2: Develop and Implement a Business Plan |
S NYS |
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Assessment 3: Review and implement updated Business Plan |
S NYS |
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Feedback / Comments:
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Overall Outcome |
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Competent |
Not yet Competent |
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Student Declaration: · The result of my performance in this unit has been discussed and explained to me. □ I want to make an appeal against the overall outcome of the assessments.
Student signature: _____________________ Date: _____________ |
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Assessor Declaration: · I declare that I have conducted a fair, flexible, valid and reliable assessment with the student and that the evidence submitted to me are valid, sufficient, authentic and current.
Assessor’s Signature: __________________ Date: _____________ |
Assessment 1- written activity
1. What is a business plan? How does it differ from a strategic plan? (100 words)
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Remove all instruction written in BLUE before you submit the assessments. Instructions: Explain what is business plan in 50 words and write some differences(any four) between business plan and strategic plan https://articles.bplans.com/business-plans-vs-strategic-plans-whats-the-difference/ Delete this instruction after you use it. |
2. In preparation of financial projections for your business plan, it is as important to estimate long-range sales and earnings as it is to project short-term objectives.
A. True
B. False
3. Your business plan could EXCLUDE:
A. Description of the business.
B. Personal biographies of management.
C. Financial statement projections and cash flow projections.
D. Your marketing and expansion plans.
E. Your plans to build a new vacation home with your profits.
Instructions: Go through Q. No. 5 first to understand solution to Q.No. 3.
Delete this instruction after you use it.
4. In order to test your understanding of your market, the safest approach would be to:
A. Rely on your personal instinct.
B. Conduct a survey among your friends.
C. Test market your product or service.
Instructions: Go through Q. No. 7 to understand the solution to Q. No. 4.
Delete this instruction after you use it.
5. Outline the major components of a good business plan. (50 words)
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Instructions: You can check the sample business plan given in Assessment 3 to find out what components are included in a business plan. The following links (mainly the first link) are also helpful. https://smartasset.com/small-business/top-components-of-a-business-plan https://www.thehartford.com/business-insurance/strategy/writing-business-plan/main-components Delete this instruction after you use it. |
6. In what cases a business plan should be updated? Mention any five cases. (50 words)
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Instructions: Check the following link for different reasons to update a business plan. Understand and write in your own words. https://www.entrepreneur.com/article/241536 Delete this instruction after you use it. |
7. What are the various ways to understand the general market conditions before starting a business? (50 words)
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Instruction: Read the whole topic for better understanding. Read the topic 'Market Analysis' for this question. Research and write your own answers. https://www.ldsjobs.org/ers/ct/articles/developing-a-business-plan?lang=eng Delete this instruction after you use it. |
8. Mention the major phases in development and implementation of a business plan. Explain what activities are performed during these phases. (200 words)
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Instruction: Go through the following link,
https://training.gov.au/Training/Details/BSBMGT617
Scroll down and read the following topic;
APPLICATION ELEMENTS AND PERFORMANCE CRITERIA
Mention ELEMENTS as different phases i.e Developing business plan, Implementation of business plan and Review of business plan. Explain the activities performed during these phases by going through the PERFORMANCE CRITERIA. Delete this instruction after you use it.
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Assessment Outcome
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Question |
Correct () |
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1 |
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2 |
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3 |
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4 |
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5 |
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6 |
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7 |
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8 |
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Assessed by: _________________________
Assessor Signature: ___________________
Date: ________________
Skills Assessment (Practical Tasks)
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ASSESSOR NOTE These instructions must be followed when assessing the student in this unit. The checklist on the following page is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements. This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints. Assessment of essential underpinning knowledge will usually be conducted in an off-site context. Assessment is to comply with relevant regulatory or Australian standards' requirements. Resource implications for assessment include: • an induction procedure and requirement • realistic tasks or simulated tasks covering the mandatory task requirements • relevant specifications and work instructions • tools and equipment appropriate to applying safe work practices • support materials appropriate to activity • workplace instructions relating to safe work practices and addressing hazards and emergencies • material safety data sheets • research resources, including industry related systems information. Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. |
Assessment 2 – DEVELOP AND IMPLEMENT A BUSINESS PLAN
This assessment task requires the development of a formal business plan around a business idea that you would implement. You must analyse and research the business vision, mission, values, objectives, goals, competitors, financial targets, management arrangements, marketing approaches and strategic, business and operational plans for the business idea. Following your analysis and research, write a business plan which includes a description of the business, products and services, financial, physical and human resource requirements, permit and license requirements, marketing activity, financial indicators, productivity and performance targets for key result areas.
You should complete all the required forms and applications (such as TFN, ABN, ACN, APRA AMCOS) and append them to your submitted plan, however these to not need to be lodged, such that the business plan including ensuring skilled labour is available, and that training is provided where appropriate, can be implemented.
Assessment 2 Solution
Delete these Instructions for assessment 2 below before submission
Business Plan
of
" Write the name of your business name here "
Please note that the explanation should be in first person i.e using the word 'We'. This is business plan of your business. You will use the word 'We' for your business while explaning. You can also replace 'We' with the name of your business in some places.
Go through the following link to gain understanding of business plan for varieties of business. The sample explanation in this template are based on the business plan of a restaurant business.
There is a link in your online activity which explains the complete business plan of a restaurant business.
1. Business summary
Business Name: 'Write your business's name here, e.g. Rayamajhi Chicken and Burger'
Trading Name: 'Write the trading name here| Trading name and business name may be same or different'
Business Structure: 'Write if the business structure is Partnership, Sole trader, Company or Trust
ABN: 'Write ABN number for the business here'
Business Location: 'Mention the location of business here, e.g. Manly, NSW'
Date established: 'Put a date of a near future'
Business owner(s):
Licenses/permits: 'Mention licenses and permits required to start or run the business'
Products/Services: In 100 words, explain in detail what products/services are offered by the business. For example, if your business is a dining restaurant business, mainly talk about the following: Opening hours, Menu, quality of service, physical environment of the restaurant, Discounts and offers in particular days/hours, menu for children, music, concert, extra fun activities to entertain the customers.
Sample explanation (Sample explanation may be longer than required. Please write concisely considering the time as well)
2. The Future
2.1 Vision
Instructions: In 50 words, write the vision of the business.
2.2 Mission
Instructions: In 50 words, write the mission of the business
2.3 Objectives/goals
Instructions: In 100 words, write key objectives/goals of the business
3. Business requirements
3.1 Financial resources
Instructions: In 50-100 words, write about the financial resources to start the business. Who will contribute how much money and how the money will be spent to run the business till the business starts to return.
3.2 Human resources
Instructions: Based on the nature of the business, in 50-100 words explain the human resources required for your business. E.g. if it’s a restaurant, human resources required are chef, cook, waiter, kitchen hand, cleaner, accountant, delivery guy, etc.
3.3. Physical resources
Instructions: In 50-100 words Discuss about the physical resources (furniture, equipment, electronic devices, etc.) required to run the business. Search for physical resources needed in a restaurant if your business is restaurant.
4. Management summary
Instructions: In 50-100 words, explain who are involved in the management team to run your business.
5. Market segmentation and pricing options
5.1 Market segmentation
Instructions: Mention what kind of customers are needed for your business and find out if these customers are available in your area or not. Explain about the needs of these customers. It can be more than a hundred words.
Sample explanation
5.2 Pricing options
Instructions: Your business may be offering products or services. Research and mention what will be the pricing for these services or products. For example, if your business is a restaurant business, provided the menu and the prices for each food items. It can be few hundred words. For example,
Similarly you can plan for breakfast, dinner as well.
Check the link for more details.
https://www.bplans.com/fine_dining_restaurant_business_plan/sample_menus_fc.php
6. Strategy and implementation
6.1 Main Competitors: In 50 words, explain who are the main competitors to your business.
6.2 Marketing strategy: In 50-100 words, explain what are the marketing tactics for your business.
Sample explanation:
7. Financial Plan
Instruction: Draw a table to show the financial targets of your business in the first year. Study the following link for more detail.
http://wsj.miniplan.com/spv/3533/8.cfm
https://www.bplans.com/fast_food_restaurant_business_plan/financial_plan_fc.php
7.1 Start Up Funding
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Capital |
Amount ($) |
Date (est. date for capital to get into) |
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Personal Investment Burrowed Investment Cash from Professional Investors |
100,000 50,000 XXXX |
1 July 2020 19 July 2020 XXXX |
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TOTAL |
XXXX |
XXXX |
7.2 Estimated Cash Flow
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Inflow |
Amount ($) |
Date |
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Sales 1. Monthly-December (Christmas Sale) 1. Monthly-January (New Year Sale) 1. Write for all 12 months Capital Injection Sale of Asset Other sources |
80,000 XXXX XXXX |
31 Dec (ie. from 1st Dec to 31st Dec) XXXXX XXXX
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TOTAL |
XXXX |
XXXX |
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Outflow |
Amount ($) |
Date |
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Accounting and Legal Fees Bank Charges Cleaning and Maintenance Advertising Discounts, Interest and Insurance Utilities Write more from here: Accounting fees, Advertising, Bank Charges, Cleaning, Payable commission, credit card fees, donations, discounts allowed, equipment hire/lease, freight, insurance, interest, legal fees, licences and permit fees, vehicle expenses, utilities, travel, rent, transport, training, wages, workers compensation, superannuation etc. You can merge 2,3 titles together and make one wherever possible. Include 10, 12 main expenses only
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XXXX 80,000 XXXX XXXX |
XXXX
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TOTAL |
XXXX |
XXXX |
Net Cash Flow (for the first year): Inflow-Outflow
7.3 Balance Sheet
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Liabilities |
Amount |
Assets |
Amount |
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Current 1. Bank overdraft 1. Short term loans Non-current 1. Bank mortgage 1. Long term loans |
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Current 1. Cash 1. Short term investment 1. A/C receivable
Non-current 1. Land and Bldg 1. Plant and equip 1. Vehicles 1. Furniture |
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TOTAL |
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Owner’s Equity: Assets – Liabilities |
7.4 Profit & Loss, Break Even Analysis
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Amount ($) |
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Sales Govt Subsidies Other income |
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TOTAL |
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Expenses |
Amount ($) |
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Write all expenses you’ve shown in cash outflow above Other expenses |
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TOTAL |
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Gross Profit: Income – Expenses [Show loss or negative profit for the first year] |
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Net Profit: Gross Profit – Tax |
Break-even analysis
Write a little about calculations of each year to make profit in (how many years)?
E.g. Our break-even analysis shows that we need unit sales over 9,700 per month to break even. We do not expect to begin turning a profit until year three.
8. Performance review and refinement
https://onstrategyhq.com/resources/27-examples-of-key-performance-indicators/
https://www.planday.com/blog/use-these-kpis-to-measure-your-restaurants-success/
https://www.datapine.com/kpi-examples-and-templates/sales
Hints: Explain no. 8 here. Example: Once the plan is brought into action, each performance will be reviewed and will be refined wherever necessary. Performance reviews are made as a part of monitoring phase. Performance will be measured on the basis of key following factors:
8.1 Sales
Instruction: Explain what level of performance your business will aim to achieve in the first year. You can talk about monitoring and reviewing the following sales relate key performance indicators(KPI) in 50 -100 words
Sample sales forecast
Revenue per table
Amount of dining
Reserved tables
Cancelled reservations
Number of catering
You can put them as one paragraph explanation or bulleted in-line explanation. You do not required them all, choose whatever applies to you, also you can add your own points.
8.2 Customer review
Instructions: In 8.2 and 8.3, In 50 words explain how you can improve the performance of your business by monitoring some customer review KPIs like Online reviews, customer retention rate, etc. and by monitoring marketing KPIs like social media engagement, website traffics , etc. Go to the link for more details.
https://www.planday.com/blog/use-these-kpis-to-measure-your-restaurants-success/
Other KPIs are;
Complaints per order
Collected Tips
Instore feedback form
Google and Facebook rating
You can put them as one paragraph explanation or bulleted in-line explanation. You do not required them all, choose whatever applies to you, also you can add your own points.
8.3 Instore monitoring
Write in 50 words. The instore monitoring to maintain the performance of the business will be done by checking the following key performance factors.
Employee retention
Food wastage
Internal complaints and disputes
Staff log book
New/additional dishes
You may or may not do no. 8.4.
8.4 Marketing KPIs
Instructions: In 8.2 and 8.3, In 50 words explain how you can improve the performance of your business by monitoring some customer review KPIs like Online reviews, customer retention rate, etc. and by monitoring marketing KPIs like social media engagement, website traffics , etc. Go to the link for more details.
https://www.planday.com/blog/use-these-kpis-to-measure-your-restaurants-success/
You can put them as one paragraph explanation or bulleted in-line explanation. You do not required them all, choose whatever applies to you, also you can add your own points.
9. Forms and applications
Instructions: You should complete all the required forms and applications (such as TFN, ABN, ACN, APRA AMCOS) and append them to your submitted plan, however you do not need to lodge the application.
All registrations are made online:
For ABN: https://www.abr.gov.au/business-super-funds-charities/applying-abn
[Write more about it]
For ACN: https://www.business.gov.au/Registrations/Register-a-company
[Write more about it]
Write more registrations and permits you may require.
Note: The required form or information about it may be uploaded in the Moodle separately later. Please keep checking for it in the Moodle.
Assessment 3 – REVIEW AND IMPLEMENT UPDATED BUSINESS PLAN
This assessment task requires the review of the following business plan:
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Business Plan for your Rooster Burgers 2011/2012 The Business Summary (Please complete this page last) Business/Restaurant name: Rooster Burgers Business/Restaurant structure: Partner ABN: [Registered Australian business number.] ACN: [Registered Australian company number, if applicable.] Restaurant location: Melbourne Date established: 1st August 2011 Business owner(s): x2 Mr Roo & Mr Ster Relevant owner experience:10 + 15 years experience [Briefly outline your experience and/or years in the industry and any major achievements/awards.] Products/services: Freshly cooked Burgers. Delivery available in CBD, Docklands and Southbank where customers are too busy to leave their desks or working late. The Market Target market: The use of top quality ingredients, all prepared and cooked freshly to order, delivered to workers in CBD, Docklands and Southbank. They are able to order online and it is hassle free. They do not need to wait around at another take away outlet, or even leave their desks. Marketing strategy: On-going talks to major businesses in CBD, Docklands and Southbank and have a link from their intranets, flyers will be given out at the major train stations during morning rush hour and the peak lunch times in CBD, they will have a write up in Metro newspaper (distributed free to commuters). We plan to have up to 2 branded delivery bikes. The USP is that they deliver, so when customers are too busy to leave their desks they simply order online or over the phone and then its delivered – it’s that simple. With constant deliveries to Rialto Towers, 121 Collins, Melbourne Central, Burke Place, ANZ Tower. The Future Vision statement: To not only be in Melbourne, long term to have a Rooster Burger in every major city in Australia. To look at extending their Menu to include other items for sale – coffee and luxury burgers. Goals/objectives: For the first year they need to break even, their costs include one small retail outlet with seating outside for up to 5 people. Their opening hours are long 11am – 9pm, they will monitor this and see when the busy times are (they think lunch time from 11.30 – 2pm and from 5 – 9pm). The Finances The partners will be contributing $20,000 of their own money upfront – they will borrow $80,000, the two partners will not take a salary from the business for the first year. The $100,000 will be used to pay the first 3 months of rent, shop fit out and kitchen equipment, cover staff salaries for the first 3 months and ingredients for the first 2 months. Business details Restaurant Concept
Products/services:
Freshly cooked Burgers with delivery in CBD, where customers are too busy to leave their desks or working late. They expect demand to be high both with delivery and the retail store. Registration details Business name: Rooster Burgers Trading name(s): Rooster Burgers Date registered: 1st August 2011 Location(s) registered: Melbourne Business structure: Partnership ABN: [Registered Australian Business Number.] ACN: [Registered Australian Company Number, if applicable.] GST: [Are you registered for Goods and Services Tax? Date registered?] Domain names: RoosterBurgers.com.au, RoosterBurgers.com Licences & permits: [List all the licences or permits you have registered] Business premises Business location: They do not occupy a large retail space, working from a small outlet based in Melbourne with seating outside for 5, with easy access to CBD, Docklands and Southbank. Buy/lease: They are leasing the premises, have signed a contract for 2 years, with no rent increase for first 2 years, and there after the rent will not increase by more than 2% for the first 5 years. Management & ownership Names of owners: Mr Roo and Mr Ster Details of management & ownership: Two partners will be running the business, one focusing on the business and the other as the Chef. With a 50% equal share of the business. There is a business contract in place drawn up by a Lawyer. Experience: Business Manager has experience as a manager of a restaurant for over 15 years. The Chef is a trained chef and has worked in leading restaurants thru out Australia for over 10 years. |
Since the inception of the business, the business is currently breaking even. You are required to:
· Identify any weaknesses in the business plan - provide an analysis of the strengths and weaknesses of a business plan.
· Consult communicate with and report to key stakeholders including business partners, financiers, customers, staff and technical advisers – Draft correspondence to each.
· Outline an approach to managing underperformance.
· Outline the importance and process of continuous improvement in the business.
Provide your response as a full report and attach a copy of the reviewed and re-worked business plan.
Assessment 3 Solution
Very important:
Modify the Assessment 3
· Remove: Check the last page of Assessment 3 in this file, remove the following words from your Assessment 3 Questions.
‘- Draft correspondence to each’
‘and attach a copy of the reviewed and re-worked business plan.’
· Add: Add the following sentence as the last task of Assessment 3.
‘Outline the importance and process of continuous improvement in the business.’
Check the previous page, page 36 in this file to see where to make these changes.
· You are reviewing your business plan of Rooster Burgers in Assessment 3. Assume that this is your business plan now. Write the following solution assuming that Rooster Burgers’ business plan is your business plan.
0. Analysis of Business Plan
Identify any weaknesses in the business plan - provide an analysis of the strengths and weaknesses of a business plan.
a. Weaknesses of business plan
Instructions: In 100 words, write the weaknesses of your business plan of Rooster Burgers given in Assessment 3.
b. Strengths of business plan
Instructions: In 100 words, write the strengths of the business plan given in Assessment 3.
0. Monitoring of business performance
Outline how you will monitor and respond to business performance including evaluation of performance against key results indicators including profit and loss, community awareness or branding, environmental impact, governance, quality, sales, triple bottom line and the workforce
Instructions: I suggest that you categorize this topic into three areas of triple bottom line: Social, Financial and Environmental.
a. Social performance
Instructions: In 50-100 words, explain how you will monitor your business performance by monitoring the social impact of your business. Social performance of your business can be evaluated by using social key performance indicators (KPIs) such as,
- customer review, online review, survey, web traffic, social media comments/likes
- community awareness or branding of your business,
- employee/customer satisfaction, etc.
b. Environmental performance
Instructions: In 50-100 words, explain how you will monitor your business performance by monitoring the environmental impact of your business. Environmental performance of your business can be evaluated by using environmental KPIs such as,
-water bills
-electricity bills
-waste management bills
-Vehicle fuel use or vehicle mileage figures
-purchasing records
c. Financial performance
Instructions: In 50-100 words, explain how you will monitor your business performance by monitoring the financial KPIs such as,
-Net profit, net profit margin, gross profit, current ratio, return on investment, inventory turnover, customer acquisition ratio, etc.
https://www.business2community.com/finance/8-financial-kpis-to-help-improve-performance-02242040
Please note that for a sustainable business performance, as studied in BSBSUS501, your company should balance the social, financial and environmental dimensions of the business. The explanation above will ensure that you will monitor performance of your business for sustainability.
0. Consultation and communication with stakeholders
Consult, communicate with and report to key stakeholders including business partners, financiers, customers, staff and technical advisers
a. Consultation with stakeholders
Instructions: In 100 words, explain the process of consultation with stakeholders. Your explanation should include, who are the stakeholders in your business, what will be the consultation process. Then explain what the methods of consultation will be. Go through the following link for more information.
Check the explanation for these figures in the following link
https://www.b2binternational.com/publications/stakeholder-research/
b. Communication with stakeholders
Instructions: 100 words
Explain what business communication methods will be used to communicate information to stakeholders both internal and external to the business.
Check the following link to learn business communication, importance of business communication and different business communication methods.
https://www.nextiva.com/blog/what-is-business-communication.html
0. Managing underperformance
Outline an approach to managing underperformance
Instructions: In 100 words,
Explain what skilled workforces are required for the business of Rooster Burgers mentioned above in the assessment
Explain how you will ensure that these skilled workforces are available in your area.
Mainly explain how you will manage underperformance or how will you manage underperforming employees of your business.
Staff should know what is expected from them in the business. Employers should ensure all tools and resources are available for the staffs to carry out the tasks assigned to them. For more check the link below.
https://www.paychex.com/articles/human-resources/how-to-manage-underperforming-employee
0. Continuous improvement
Instructions: Even if your business is doing phenomenally now, that is not destined to last forever. A changing economy, new technology, budget concerns, and staff shortages are all dynamics that will eventually force you to make adjustments. An organization that embraces continuous improvements will be able to act on these changes and stay on course.
In 100 words,
Explain what factors (few are mentioned above) pushes you to continuously improve your business.
Explain that you can review the following regularly to continuously improve your business.
-business systems, work methods, market analysis, changes in technology used in your business, changes in staffing and services/products, customer review, employee satisfaction, etc.
Explain that the business plan should be updated with any changes that occur in the business.
Check the link below to learn the importance and the process of continuous improvement.
https://tallyfy.com/guides/continuous-improvement/