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Assessment Task 4: Written Questions

About your assessments:

This unit requires that you complete 4 assessment tasks. You must complete all tasks to achieve competency for this unit.

Assessment Task	About this task	Due Date
Assessment Task 1: Review project	You must review systems and processes to develop options for continuous improvement.
Assessment Task 2: Develop, implement and monitor action plan	You must develop, implement and monitor a continuous improvement action plan.
Assessment Task 3: Analysis	You must review and report on customer service
Assessment Task 4: Written questions	You must correctly answer all 12 questions to show that you understand the knowledge required of this unit.

Task summary:

You are to answer all the questions in this task.

What do I need in order to complete this assessment?

Access to textbooks and other learning materials.

Access to a computer and the Internet (if you prefer to type your answers).

When do I do this task?

If you’re a workplace-based student you will do this task in your own time.

· If you’re a classroom-based student you will do this task in the classroom or as homework – your assessor will advise

what do I need to submit?

Your answers to all the questions.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Assessment Task Cover Sheet

At the beginning of each assessment task, you will also receive an Assessment Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the Assessment Cover Sheet.

Assessment appeals

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

what do I need to do if I get something wrong?

If your assessor sees that you have not demonstrated the required skills/techniques and have not been marked as satisfactory; you will be provided with an opportunity to redo the parts of the task that are incorrect. The details of resubmission will be discussed directly with you.

Answer the questions that were incorrect in writing.

Answer the questions that were incorrect verbally.

‘This is a modified document based on materials prepared by Eduworks Resources.’

Instructions to students:

· This is an open book test – you can use your learning materials as reference.

· You must answer all questions in this task correctly.

· You must answer the questions by typing your answers in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy.

Question 1

Identify and discuss in detail five quality management and continuous improvement theories.

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5

Question 2

What does Kotters 8-Step change model tell us about transformational change for businesses? Discuss your answer in a paragraph.

Question 3

What is the diffusion of innovation theory and why might a manager implementing an innovation be particularly interested in this theory?

Question 4

What is the purpose of the ISO 9000 Standards for Quality Management and what standards are included?

Question 5

What is cost-benefit analysis and what is it best used for? In your response outline how you complete a cost-benefit analysis

Question 6

Discuss the concept of a learning organisation in one paragraph.

Question 7

Why is the concept of shared vision an essential component of a learning organisation?

Question 8

Discuss the concept of team learning in relation to a learning organisation.

Question 9

Identify and outline three different sustainability practices that are now common in Australian workplaces.

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2.

3

Question 10

Provide a definition of risk as identified in the Australia/New Zealand Standard for Risk Management (AS/NZS ISO 31000:2009)

Question 11

Discuss the concept of risk management. Outline the factors that make a risk management system successful and the factors that may inhibit effective risk management.

Question 12

In your own words, describe the seven steps in the risk management process as outlined in AS/NZS ISO 31000:2009.

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2.

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7.

What do I need to hand in for this task?	Have I completed this?
Your answers to each question

1.

End of Assessment

Clinton Education Pty. Ltd. T/as Clinton Institute

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1101/343 Little Collins Street, Melbourne, Victoria, 3000 | Phone: 03 8394 2064

BSBMGT608 Assessment 4 V3.0 Page 12