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Assessment Task 2: Develop, implement and monitor action plan

About your assessments:

This unit requires that you complete 4 assessment tasks. You must complete all tasks to achieve competency for this unit.

Assessment Task	About this task	Due Date
Assessment Task 1: Review project	You must review systems and processes to develop options for continuous improvement.
Assessment Task 2: Develop, implement and monitor action plan	You must develop, implement and monitor a continuous improvement action plan.
Assessment Task 3: Analysis	You must review and report on customer service
Assessment Task 4: Written questions	You must correctly answer all 12 questions to show that you understand the knowledge required of this unit.

Task summary:

There are two parts to this assessment:

Part A – Students are required to develop action plans for implementing the continuous improvement and innovation changes agreed to.

Part B – Students are required to monitor the implementation of the actions plans.

What do I need in order to complete this assessment?

· Computer with Microsoft Office or similar program

· Access to the internet.

When do I do this task?

· If you are a class-based student you will do this task in the classroom or as homework – your assessor will advise you as to which is required.

· Your assessor will provide you with the due date for this assessment.

what do I need to submit?

· Part A – Students are not required to submit anything for this part; however, the report they prepare will be submitted in part B of this assessment.

· Part B – Students are required to submit the report they developed in part A of this task. The report must be between three and five pages with clear headings. Students are then required to attend a meeting with their assessor and up to three other participants

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Assessment Task Cover Sheet

At the beginning of each assessment task, you will also receive an Assessment Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the Assessment Cover Sheet.

Assessment appeals

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

what do I need to do if I get something wrong?

If your assessor sees that you have not completed all parts of the task completely and satisfactorily; the details of resubmission will be discussed with you when your assessor gives you the outcome of this task.

‘This is a modified document based on materials prepared by Eduworks Resources.’

Instructions:

Part A – Create action plans

Complete the following activities:

1. Develop action plans for implementing the continuous improvement and innovation initiatives agreed to in Assessment Task 1.

The plans should be developed using a relevant project management tool such as a GANTT chart that sets out all of the actions required to implement the initiatives including timing, responsibilities, required resources, communication and key performance indicators for assessing the introduction of the initiative

Include a risk assessment for each initiative, identifying the possible risks and how they can be managed

Document a cost-benefit analysis for each initiative. You may make some assumptions in your analysis

Document the impact of the change and the consequences for staff for each initiative

Document a brief contingency plan for non-conformance for each initiative

As an introduction to your action plans, discuss the importance of continuous improvement and sustainability as an essential element of business and competition.

2. Send an email and your action plans to your assessor and fellow students (from Assessment Task 1).Your email should indicate that you are seeking input and final approval for the action plan.

You will be assessed as to whether your plan and email have been written in clear and concise English and whether your email and plan addresses all of the content as specified in the assessment instructions above.

Part A – Monitor action plan implementation

You are monitoring the implementation of your action plans and have discovered the following:

· The first task of your first Action Plan is one week behind schedule.

· The second task of your second Action Plan has not been started on time, and is at risk of failing.

Based on these monitoring results of the implementation, write a brief report that details:

· What the tasks and issues are

· What remedial action(s) you would take for each task to try and get them back on track or completed successfully.

· Whether the contingency plans you developed were sufficient enough to deal with these variances or not, and if not, what changes should be made to the contingency plan.

Once you have developed your report, send the report by email to your assessor. Your email should indicate that you are providing an update on the progress of the action plans and any issues that have occurred.

What do I need to hand in for this task?	Have I completed this?
Email including action plans
Email including monitoring report

End of Assessment

Clinton Education Pty. Ltd. T/as Clinton Institute

RTOID: 41597 CRICOS Provider Code: 03540C

1101/343 Little Collins Street, Melbourne, Victoria, 3000 | Phone: 03 8394 2064

BSBMGT608 Assessment 2 V3.0 Page 1