BSBMGT517 Manage operational plan

Task 2 – Operational Plan Review

Instructions to Learners:

• This summative assessment can be completed in class or at any other convenient location.

• Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.

• Please use the following formatting guidelines to complete this assessment task:  Font Size: 12; Line Spacing: Double; Font Style: Times New Roman

• Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided.

Instruction to Assessors:

• You must assess student’s assessment according to the provided Marking Criteria. • You must complete and record any evidence related to assessment activities including

role-plays and presentations using appropriate forms which must be attached with student assessment submission.

• You must provide students with detailed feedback within 10 working days from submission.

Given the operational plan for Terra Engineering below, develop a system to review performance systems and processes to assess progress in achieving profit and productivity plans and targets. Clearly outline how you will establish if these targets are met.

Likewise, develop systems for:

• Analysis and interpretation of budget and actual financial information to monitor and review profit and productivity performance

• Identification areas of under-performance, and strategies to take prompt action to rectify the situation

• Planning and implementation of systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources

• Identification of variations to operational plans and process gain approval from designated persons/groups for rectification of noted variations

• Documentation of performance

Document each of your developed systems.

Operational Plan Terra Engineering

The following section will identify the proposed operational plan for Terra Engineering. Included are the general operating procedures, human resources, insurance, and working capital requirements of the business. Also included is a table outlining the office space requirements, asset acquisition and an outline of Terra Engineering's operational workflow.

General Operating Hours

Terra Engineering intends to operate Monday thru Friday from 9 am to 5 pm. Terra Engineering will be operational year round.

Human Resources

Mr. Johnson and Mr. Smith will be the sole employees of Terra Engineering for the first two years of operation. When additional human resources are needed, Terra Engineering has identified the persons qualified and able to assist on a contract basis for the same rate as the owner. They include:

Mr. Wes Aaron, and environmental engineering technician will be sub-contracted to complete work as needed. It is estimated that Mr. Aaron will eventually be hired full time by Terra Engineering once demand warrants growth.

Mrs. Leanne White holds a Masters in Environmental Engineering and will also be sub-contracted to perform work for the company. Eventually, Terra Engineering intends to hire Mrs. White full time.

Mr. Charles Pearson holds a Bachelors of Science Degree in Environmental Engineering and has a vast technical experience base in the environmental assessment area and will be retained when needed.

Once the business reaches 60% of its operational capacity this will represent 1300 hours, Terra Engineering will offer the above environmental professionals full time positions. Also at this time, an administrative assistant will be sought.

A professional user of Auto Cad will be sought to perform various jobs for the company. It is unknown at this time who will fill this position, however, job advertisements will be put in the local papers and organisations to attract a good pool of respondents.

Once hired, all employees will be covered by the Workers Safety and Insurance Board and covered for Employment Benefits.

Insurance Requirements

Terra Engineering will have to incur costs for business liability insurance. The estimated cost for this requirement is $4,000 per year.

Operating Capital Requirements

Due to the demands imposed at start up, Terra Engineering will require that the business have sufficient working capital to meet all operational responsibilities of the business for the first three months. It is estimated that the business will need approximately $20,000 in working capital to sustain and ensure the business meets all opening and on-going financial obligations.

Also, throughout the year there tends to be periods of low activities. Consequently, the company will experience financial pressures during these months. While much of this time will be spent developing proposals and marketing strategies, there will be a need to maintain sufficient working capital to cover these periods.

A long term strategy to maintain a positive cash flow during these periods will be to diversify the company and develop environmental training programs for certain communities. These training programs will be given during these months.

Office Requirements and Asset Acquisitions

Terra Engineering will lease office space on located at:

459 Duncan Avenue, Carlton North, Victoria, 3053.

The office space is leased and will accommodate the necessary office equipment such as computers, fax machine, photo copier, and other engineering equipment. This facility will require an estimated $5,000 to renovate in a style that is aesthetically pleasing to the clients as well as the owners.

These facilities will be leased at $500 per month. In addition, Terra Engineering will require specialised environmental equipment. These are the estimated costs associated with those investments:

Office Renovations $5,000 Office Equipment and Furniture $6,000 Specialized Field Equipment $27,000 Specialized Software $10,000 Total Capital Costs $48,000

The above noted capital purchases will increase work effectiveness, enhance professionalism and will prepare the business for the forecasted demand for services. Further, the equipment may be leased out to partner associates during times of low activity.

Operational Workflow

As with any consulting firm, the operational workflow for the business is quite uniform and simple to follow. The following is a step by step outline of how contracts are completed on a regular basis:

Step 1 Terra Engineering will respond to a request for proposal (RFP) with a professionally prepared proposal for service;

Step 2 At this point, the potential contract is awarded to either Terra Engineering or other companies which submitted proposals for services. Therefore, communication is made by the contract to the successful consulting firm. If Terra Engineering is successfully selected to perform the work, the contract is then triggered to begin;

Step 3 Terra Engineering will collect a deposit from the client and will begin the project. Deposit values vary depending upon the size and location of the project;

Step 4 Terra Engineering will go ahead and start the project while keeping communication with the client. Once the project reaches 60% - 70% completion, funds will be given to the business by the client to complete the rest of the work; Step 5 Once the work is completed to the satisfaction of both, Terra Engineering and the client, the final payment for the contract will be made.

The above operational workflow is very standard, easy to understand and within industry's norm.

Terra Engineering will accept cash, cheque and visa payments. These payments are well within industry standards. The business will provide credit to larger account holders. It is estimated that the length and terms of payments are net 30 for all clients. This will allow the business to avoid cash flow problems. Late payment charges are 2% of the projects outstanding balance.

After you have completed this activity you will have to hand it in with signed cover sheet at front to confirm it is your own assignment/ work.

T A S K 2 - M A R K I N G C R I T E R I A

BSBMGT517 - Manage operational plan S NYS Learner’s name:

Assessor’s name:

Observation Criteria S NS Developed, monitored and reviewed performance systems and processes to assess progress in achieving profit and productivity plans and targets

Analysed and interpreted budget and actual financial information to monitor and review profit and productivity performance

Identified areas of under-performance, recommend solutions and take prompt action to rectify the situation

Planned and implemented systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources

Negotiated recommendations for variations to operational plans and gain approval from designated persons/groups

Developed and implemented systems to ensure that procedures and records associated with documenting performance are managed in accordance with organisational requirements

Feedback to Learner:

Assessor’s Signature: Date: