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BSBMGT516-AT-1-MC-2-1.docx

BSBMGT516

Assessment 1 Marking Criteria

Student Name

Student Number

Unit Code/s & Name/s

BSBMGT516 Facilitate Continuous Improvement

Assessment Type

☒ Case Study ☐ Assignment ☐ Project ☐ Other (specify)

Assessment Name

Hydro Tasmania

Assessment Task No.

1 of 2

Assessment Due Date

Wk 9

Date submitted

Assessor Name

Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.

Student Signature

Date

BSBMGT516

Assessment Task 1

Written case study

Qualification Code and name(Stream where applicable)

BSB50215 - Business

TMP 123 M v 1.2 (31/05/16) © TAFE Queensland. Uncontrolled copy if printed. Refer to TAFE Queensland intranet for current version of document.

Assessment Task 1- Written case study

BSB50215 -Business TMP 123 M v 1.2 (31/05/16) © TAFE Queensland. Uncontrolled copy if printed. Refer to TAFE Queensland intranet for current version of document. 2

Assessment Task 1-Written case study

Instructions to Student

General Instructions:

You are required to read, analyse and evaluate the specified case study.You are to provide a contexualised report on your findings. Use the 5 questions at the end of the case study to assist you with your report.

Your report should be at an industry standard, with a cover page, topic of contents, introduction, body of individual topics (also known as discussion), conclusion and recommendations. A reference list and if necessary an appendix should also be included. Use the “Harvard Referencing System” for in-text references and a complete reference list.

Written and presented professionally (without errors, spelling mistakes poor punctuation and written English)

Information /Materials provided: Case study template instructions and information links to case study are online.

Assessment Criteria:

To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:

Performance:

facilitate effective contributions to and communications about continuous improvement processes and outcomes

address sustainability requirements

incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes

capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning.

Knowledge :

explain how systems and procedures can support effective continuous improvement

explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability.

Number of Attempts:

You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. You must submit assessment items by the due date, unless an extension has been granted by your teacher.

For the particular situation when a student does not submit assessment item by the due date (without prior approval) this is considered to be their first attempt and:

The Student is automatically graded (on the grade calculator) as unsatisfactory on their first attempt and is given 5 working days to submit as a resubmission

Then if the Student submits within the resubmission timeframe and receives a final grade of Satisfactory or Unsatisfactory

If they don’t resubmit within the resubmission timeframe (of five days) then they are graded as Unsatisfactory and receive an AW result.

For more information, refer to the Student Rules.

Submission details

Assessment will be due at the beginning of class uploaded into Connect only.

Assessment to be submitted via your Connect account. Please save and upload your assessment as below (this is an example only – you must use your own name)

Lastname_firstname_studentnumber_MGT516_AT1

· TAFE Queensland Learning Management System: Connect url: https://connect.tafeqld.edu.au/d2l/login

· Username; 10 digit student number

· For Password: Reset password go to https://passwordreset.tafeqld.edu.au/default.aspx

Instructions for the Assessor

Ensure work is submitted on time.

Professionally presented to business standard

All sources are referenced

All tasks are completed fully and according to marking guide

Note to Student

Information of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.

Remember to reference all sources correctly and present assessment in a professional business format.

Instructions to Student:

Task 1 Case study – Hydro Tasmania

Hydro Tasmania generates renewable energy using hydro and wind power for the Tasmanian community. As one of the largest employers in the state, with infrastructure covering the entire state from the capital Hobart to the wilds of the West Coast, Hydro Tasmania needed a flexible and comprehensive induction program for its 800 employees and 3,500 contractors and at the same time free key business resources.

WGL worked with Hydro Tasmania to develop a three level induction program.

Level 1 is a corporate employee induction.

Level 2 is a field induction that needs to be completed by everyone accessing a Hydro Tasmania field site.

Level 3 is a site induction for each specific site.

The Problem

The enormous geographical area covered by the 51 Hydro Tasmania worksites, the diverse range of contractors, local, national and international and the urgent / short time frame nature of much of the work saw the level 2 component of the induction program imposing a significant burden on the organisation in terms of manpower and cost, and level of frustration on contractors as they tried to organise inductions at short notice.

The Solution

Beginning in 2003 WGL worked with Hydro Tasmania rolling out a pilot program, refining content using the Workplace Foundations content framework and ultimately deploying in 2005 a complete, fully managed online induction program and help desk for employee and contractors.

The induction program included online multimedia content and a comprehensive assessment procedure with defined competencies to ensure that the induction objectives had been met.

People that required help to meet the competency criteria were individually assisted by WGL - once again enabling Hydro Tasmania staff to focus on core business activities rather then get caught in the day to day operations of assessment and assessment follow up.

The Induction program uses the VICTORY Learning Management System module to deliver, track, assess and report.

The induction is fully managed by WGL.

As part of the process WGL developed within the Level 2 scope an online “Instructed Person” module to help Hydro Tasmania meet compliance requirements for the Electrical Supply Industry Power System Safety Rules (PSSR) at a significantly lower cost for contractors then had previously been possible.

Benefits

The benefits were immediate. Hydro Tasmania staff were:

· no longer tied to delivering and managing inductions

· no longer dealing with contractor queries

· supported with a comprehensive reporting system

· freed to focus on core business activities and implement continuous needs

Contractors found that:

· The Level 2 Induction could be done anywhere at any time with a significant number doing the induction out of hours

· Able to meet urgent work requests by arriving at a worksite site ready and fully trained

· Save costs by not having to organise group training inductions during work time

Continuous Improvement

No business process can remain static and must respond to changing circumstances to maximise the benefits to the business.

After 2 years of continuous operation of the induction program and continuous evaluation of customer feedback 4 core areas where identified where the induction programs could be improved to enhance delivery, management and ROI for Hydro Tasmania and an improved online experience for the inductee.

These areas were:

· A changing technological environment with broadband now more common throughout Tasmania

· Changing in the Level 2 requirements of the Hydro Tasmania

· Improved integration of Workplace Foundations support materials with the online delivery to better focus the induction and shorten the time of delivery

· Expanding the role of WGL in endorsing and authorising people who had successfully completed the induction.

Partnership

The Hydro Tasmania Level 2 induction program has demonstrated the advantages of a strong partnership between customer and supplier. Both WGL and Hydro Tasmania have benefitted from the close working relationship to help Hydro Tasmania deliver the best possible induction program. www.wgl.com.au

CASE STUDY QUESTIONS

1. What were the issues Hydro Tasmania faced?

2. How did they deal with these issues?

3. Undertake research into Hydro Tasmania. What aspects of quality has the organization embraced?

4. How has Hydro Tasmania used continuous improvement to advance the organization’s business? (please incorporate and discuss example evidence of the 5 planning models being used by Hydro Tasmania)

5. How did leadership, good communication and mentoring and coaching systems assist Hydro Tasmania obtain their goals?

End of instruction.

Student Name

Student Number

Unit Code/s & Name/s

BSBMGT516 Facilitate continuous improvement

Assessment Type

☐ Assignment ☐ Project ☒ Case Study ☐ Portfolio

☐ Third Party Report (Workplace) ☐ Third Party Report (Peer) ☐ Other

Assessment Name

Hydro Tasmania

Assessment Task No.

1 of 2

Assessment Due Date

Wk 9

Date submitted

Assessor Feedback:

Student provided with feedback (check box when completed)

Attempt 1

Satisfactory

Not Satisfactory

Date

/ /

Attempt 2

Satisfactory

Not Satisfactory

Date

/ /

Assessor Name

Assessor Signature

Note to assessor: Please record below any reasonable adjustment that has occurred during this assessment e.g. written assessment given orally.

Assessment criteria/benchmarks

The evidence submitted demonstrates that the student satisfactorily:

Attempt 1

Attempt 2

S

U

S

U

1. Discussed appropriate issues faced the case study in detail referencing current literature on continuous improvement.

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2. Discussed specific issues in the case study in appropriate detail with explained how they related to continuous improvement.

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3. Able to research and discuss specific aspects of Quality Control as discussed in the case study.

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4. Explained how the firm in the case study used leadership, good communication, mentoring and coaching systems to reach specific goals.

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5. Able to discuss how the firm in the case study advanced their organisational goals with the use of problem solving through continuous improvement.

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6. Able to discuss how continuous improvement systems relate to other business systems including knowledge management, quality, performance management , future planning and sustainability.

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7. Focussed on outcomes of the case study organisation.

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8. Created a professional standard of word processed formal business report with correct written expression, spelling and grammar.

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9. Produced a formal industry standard business report parts including a title page, table of contents, introduction, discussion section answering all case study questions, conclusion, recommendations if required, references list and appendices as needed.

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