Manage people performance

BSBMGT502 Manage People Performance

Student Name
Student ID
Date of Commencement	29 August 2018

First Published 2017

© Perth College of Business & Technology (2017)

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the owner:

Perth College of Business & Technology

110 Brown St, East Perth WA

Perth College of Business & Technology does not give warranty or accept any legal liability in relation to the content of this work.

Table of Contents

How to use this student subject guide 3

Contact Details 4

Workshop Timetable 5

Additional Resources 6

Assessment Criteria 7

Assessment Overview 8

Writer: Lauren Hollows; Pat Donnelly

How to Use this Learner’s Guide

This learner’s guide has been designed to aid in your competency of unit BSBMGT502 Manage People Performance. In order to ensure that the Principles of Assessment are met, students must be fully informed about the assessment requirements, when and how training and assessment will be provided, as such, this guide provides information on how the unit will be delivered.

Throughout your study with PCBT, we encourage students to be responsible for their own learning. As such you will need to organize time outside of your given timetable for study and completing your assessments. For students who may be returning to study after a long break, there are a few websites which provide good study tips for learners such as www.aussieeducator.org.au/resources/studyskills.html , http://www.studytips.org/ and http://www.studentbox.com.au/

This student subject guide provides you with the outline of the unit competencies that you will be expected to achieve throughout the unit. Remember that every unit has a combination of theory and practical work and assessment, within hospitality this may include functions and Industry Placement. As a nationally accredited unit, you can find more information about the unit outcomes at www.training.gov.au and simply search under the unit code or title. A breakdown of the key components of this unit are contained in the section called Assessment Criteria. As a nationally Registered Training Organisation (RTO Id 52014), we are required to collect evidence and apply the principles of assessment against this criteria. For more information about Rules of Evidence of Principles of Assessment, see the PCBT website or ask your assessor for a handout about this.

Please read through all directions carefully as your work through the subject guide, learner guide and your assessment to ensure all work is completed correctly.

It is important to note that the term they has been used throughout the text in order to preserve gender equity.

Should you have any queries as your work through the guides, your first step should be to refer again to the instructions and only then refer to your assessor for clarification.

Please note that a range of additional or supplemental learning resources are referenced in this guide, these are not required resources but are provided as additional support for students who struggle with the content or wish to extend their learning.

Enjoy your learning!

Frequently Asked Questions

How am I assessed?

You have several ways in which you are formally and informally assessed throughout this unit. Informal assessment occurs through the activity questions in your learning resource, and through verbal questioning by your trainer/mentor. The activities are designed to guide you to important terms or key ideas within the readings and around the unit. It is important that you work through the activities and give each of them consideration, however, they will not be formally marked by your assessor/trainer. All your assessments that will be due as part of this unit are listed in the Assessment Overview, along with your due dates.

As part of this unit, you will sign a Record of Attainment, stating that you understand how and when you will assessed in the unit. PCBT has strong policies in regards to how we deal with plagiarism, extensions etc. If you would like more information on these, please see the student handbook for further information.

What if I miss a class?

If you are unable to attend a class, you must notify the trainer or school prior to class. You will need to provide a medical certificate and you will need to speak to your trainer about what content was covered in class. Where a student is unable to provide a medical certificate, charges will apply for make up classes.

What if I miss a due date?

If you believe that you will be unable to meet an assignment deadline, it is important that you talk to your trainer or the school before the assignment is due. Assignments which are submitted late and where approval was not sought prior will be considered Not Satisfactory and will fall under a resubmit.

What if I get Not Satisfactory twice?

If you submit assignments to be marked and you receive NYS more than twice, you may be asked to resubmit the assignment entirely and fees will apply. For more information see you student handbook.

How much study time should I plan for this unit?

Study time can vary significantly from student to student for a range of reasons. When you are planning study (particularly for the first time), you should aim to plan for one hour of study for every 3 hours spent in class. Make sure you plan for when assignments are due, as usually during this time you may need more time.

Lecturer Contact Details:

Patrick Donnelly

Email: [email protected]

Finance contact details:

Shafiq Ahmed

Email: [email protected]

Business Student Support contact details:

Pallav Brahmbhatt

Email: [email protected]

Manage People Performance

BSBMGT502

4	© Perth College of Business & Technology 2017 BSBMGT502 Student Subject Guide Author Lauren Hollows; Patrick Donnelly: V1.1

Workshop / Unit Timetable

Day Class Time	Session 1 – Wed 29 Aug 2018 8am-4pm Note: 8am-9am is self-study and one on one support, facilitation commences at 9am	Session 2 – Thu 30 Aug 2018 8am-4pm Note: 8am-9am is self-study and one on one support, facilitation commences at 9am
Morning Session Outcomes	Unit Introduction & Overview Assessment & unit criteria review	Assessment 1 Roleplay: Peer Manager Allocate Work and Provide Feedback
Afternoon Session Outcomes	Assessment 1 Overview and Preparation	Assessment 1 Roleplay: Employee Allocate Work and Provide Feedback

Day Class Time	Session 3 – Wed 5 Sept 2018 8am-4pm Note: 8am-9am is self-study and one on one support, facilitation commences at 9am	Session 4 – Thu 6 Sept 2018 8am-4pm Note: 8am-9am is self-study and one on one support, facilitation commences at 9am
Morning Session Outcomes	Assessment 2 Preparation: Design Performance Management System	Assessment 2 Conduct Training Session: Performance Management System
Afternoon Session Outcomes	Assessment 2 Preparation: Design Performance Management System	Assessment 2 Conduct Training Session: Performance Management System

Day Class Time	Session 1 – Wed 12 Sept 2018 8am-4pm Note: 8am-9am is self-study and one on one support, facilitation commences at 9am	Session 2 – Thu 13 Sept 2018 8am-4pm Note: 8am-9am is self-study and one on one support, facilitation commences at 9am
Morning Session Outcomes	Assessment 3 Roleplay: Manage Performance	Assessment 4 Written Questions: Manage Follow-up Scenarios
Afternoon Session Outcomes	Assessment 3 Roleplay: Manage Performance	Catch up Roleplays and Assessments

Resources

1. IBSA Online Learner Guide

2. IBSA Online Assessments

3. Resource Guide

4. Manager Tools Podcasts-https://www.manager-tools.com/

5.

Unit Overview

Unit: BSBMGT502 Manage People Performance

Unit Descriptor :

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

No licensing, legislative or certification requirements apply to this unit at the time of publication

What does a competent student look like?

A competent student is expected to be able to

· Allocate Work

· Assess Performance

· Provide Feedback

· Manage Follow-up

What are some of the key assessment points in this unit?

Methods of assessment	Through consultation with industry, the following assessment methods have been deemed appropriate for this unit.
Project work	n/a
Written report	Assessment Task 1: Candidates are required to Submit a work plan and a risk management plan Assessment Task 4: Candidates are required to submit a written response to Scenarios -Manage Follow-up
Role-play	Assessment Task 1: Candidates are required to Conduct roles plays with Peer Manager and Seconded Employee Assessment Task 2: Candidates are required to Deliver a Training Session on Performance Management Assessment Task 3: Candidates are required to Manage Performance in a Coaching Session

Assessment Overview

In –class assessment is ongoing through student participation, discussion and practical sessions.

Assessment Instrument	Due Date	Notes
1. Written Questions	TBA on IBSA	Students must submit the assignment in hard copy, typed, with 1.5 spacing with an appropriate cover sheet.  Most questions will require about a ½ page response.  Upon commencement of the unit, your trainer will read through the questions with you and provide you with further guidelines and advice as they see necessary. If you have any questions about this assignment, consult your trainer.
0. Projects	TBA on IBSA	This is a Diploma level project.  A minimum of 750 and a maximum of 1500 words has been set for project. Students must submit the assignment in hard copy, typed, with 1.5 spacing with an appropriate cover sheet. If you have any questions about this assignment, consult your trainer
0. Practical Assessment	TBA on IBSA	At the end of the unit, you will be asked to undertake practical assessment to demonstrate that you can apply all the skills and knowledge you have gained from the unit and put them into the practice in the workplace. Practical assessment will occur in the PCBT Kitchen in Westminster.  Date and location of assessment will be negotiated with your assessor upon commencement of the unit.