Managing performance project

Table of Contents 2

Assessment Information 3

Assessment Instructions 4

Student Assessment Agreement 5

Assessment Task 1 Cover Sheet 6

Assessment Task 1: Written Questions 7

Assessment Task 1 Instructions 8

Assessment Task 1 Checklist 9

Assessment Task 2 Cover Sheet 10

Assessment Task 2: Work allocation project 11

Assessment Task 2 Instructions 12

Assessment Task 2 Checklist 15

Assessment Task 3 Cover Sheet 16

Assessment Task 3: Performance management system project 17

Assessment Task 3 Instructions 18

Assessment Task 3 Checklist 19

Assessment Task 4 Cover Sheet 20

Assessment Task 4: Managing performance project 21

Assessment Task 4 Instructions 22

Assessment Task 4 Checklist 24

Assessment Task 5 Cover Sheet 25

Assessment Task 5: Disciplinary and termination project 26

Assessment Task 5 Instructions 27

Assessment Task 5 Checklist 29

The assessment tasks for BSBMGT502 Manage people performance are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, the student must complete all of the assessment tasks satisfactorily.

Assessment Plan

Assessment Preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Additional Resources

The following resources will be given to you before you begin each Assessment Task.

Assessment Task 2

Boutique Build Strategic Plan

Action Plan Template

Staff Code of Conduct

Risk Management Plan Template

Assessment Task 4

Performance Review Guidance

Performance Agreement Template

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.

If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.

If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per

your RTO’s re-assessment policy.

Depending on the task, this may include

resubmitting incorrect answers to questions (such as short answer questions and case studies)

resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task

redoing a role play after being provided with appropriate feedback about your performance

being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment Task Information

This gives you:

a summary of the assessment task

information on the resources to be used

submission requirements

re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed.

Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date.

Checklist

This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.

Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit? Yes No

Do you understand the requirements of the assessments for this unit? Yes No

Do you agree to the way in which you are being assessed? Yes No

Do you have any specific needs that should be considered? Yes No

If so, explain these in the space below.

Do you understand your rights to re-assessment? Yes No

Do you understand your right to appeal the decisions made in an assessment? Yes No

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

This is an open book test.to be completed in the classroom.

A time limit of 1 hour to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment. 

Required

· Access to textbooks/other learning materials

· Computer and Microsoft Office

· Access to the internet

Timing

Your assessor will advise you of the due date of this submission.

Submit

· Answers to all questions

Assessment criteria

· All questions must be answered correctly in order for a student to be assessed as having completed the task satisfactorily.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Provide answers to all of the questions below:

Explain the key provisions of the Fair Work Act 2009.

Explain the key provisions of each of the following Acts:

The Racial Discrimination Act 1975

Sex Discrimination Act 1984

Disability Discrimination Act 1992

Explain the purpose of the National Employment Standards and the 10 minimum entitlements.

Explain the use of modern awards in workplaces.

Identify at least two examples of modern awards using the Fair Work Ombudsman website. Write down the name of the award and the minimum wages under the award and minimum working hours.

Outline the purpose of an enterprise agreement and with which entity must the agreement be registered.

Outline minimum terms and conditions that must be included in an enterprise agreement.

Explain the process of performance management and the purpose of using performance management systems in the workplace.

Explain two types of performance management systems that can be used at work.

In what form must an employer provide an employee with notice of termination.

Under the Fair Work Act, what amount of notice must be given to employees who have worked for a company for less than one year.

List two types of employees to whom notice of termination would not need to be provided.

Under what circumstances is an employee entitled to redundancy pay.

Explain at least three circumstances that can constitute unfair dismissal.

Which circumstances must apply for the Fair Work Commission to determine that an employee has been unfairly dismissed.

Outline five ways of that staff can develop skills at work

As a manager, list three types of information that you could provide to staff to help them to develop their knowledge base.

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Task summary

This assessment task requires you in the role of Human Resources Manager of Boutique Build Australia, to meet with the Managing Director to discuss the company’s human resources priorities for the upcoming year and as documented in the company’s Strategic Business Plan. You will then need to develop a work plan for your team, as well as a risk assessment.

You will then need to meet your team to allocate the work based on the work plan you have developed, as well as use the opportunity to remind your team about their Code of Conduct responsibilities.

Required

· Boutique Build Strategic Plan

· Human Resources Action Plan Template

· Risk Management Plan Template

· Staff Code of Conduct

· Space for a meeting

· Role-play participants (Managing Director, Human Resources Support Officer and Learning and Development Officer)

Timing

The assessor will advise you of the due date of this submission.

Write in the due date below as advised by your assessor:

Submit

· Completed action plan

· Completed risk management plan

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt/ s will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Complete the following activities:

Boutique Build Australia Pty Ltd is a boutique building company based in Sydney that specialises in the design and build of high quality designer homes for the Sydney metropolitan and surrounding areas. The company has been operational for three years.

As the Human Resources Manager for the company, you are responsible for a small team of staff including the Human Resources Support Officer and the Learning and Development Coordinator. The Learning and Development Coordinator is a new appointment in place for the last two months.

As the Human Resources Manager, you are responsible for:

Taking a key and at times leadership role in the development and implementation of generalist HR strategies, policies and projects.

Identifying, designing and implementing general HR strategies and solutions to achieve agreed outcomes relating to: organisational design, organisational change, performance management, workforce and strategic planning and other generalist HR activities inclusive of effective negotiation and consultation with staff.

Taking ownership of the HR results and outcomes.

Providing high level, timely and professional advice to senior managers and staff, in interpreting and implementing human resource policy including: change management; HR planning; industrial relations; retention, performance management; workplace health; and organisation development and change.

Delivering a high level of proactive and reactive support, management and advice to managers and staff in employee relations, encompassing, equal employment opportunity/diversity case management.

Leading developing and motivating a small team.

Contributing as a HR team member to develop and/or enhance policies, procedures and systems to support HR ‘best practice”.

Representing and providing high level advice and support on internal and external forums and committees.

Developing effective, collaborative relationships and networking with all internal clients and external stakeholders.

Assisting the team to produce best practice learning aids and presentations

Producing a quarterly review of people statistics and analysis for distribution to internal stakeholders

The Human Resources Support Officer is responsible for:

Recruitment processes ensuring the needs of the business are met in addition to adherence to legislative and internal policy requirements. 


Delivery of inductions to new employees within the office meeting legislative compliance measures as well as equipping new employees with necessary orientation information. 


Management of WHS incident reporting identifying improvement processes to minimise repeat incidents. 


The facilitation of ergonomic assessments and report analysis resulting in recommendations for individual requirements. 


Liaison point for workers compensation claims between insurance company and staff. 


Implementation and maintenance of the Human Resources Information System. 


HR metrics and reporting. 



Assistance to the HR Manager in strategic HR projects. 


HR administrative support including tasks such as maintenance of personnel files; maintenance of HR specific records on the share drive; reporting requirements relating to surveys and performance management cycles etc. 


Other duties as required. 


The Learning and Development Coordinator is responsible for:

Contribute to the delivery and evaluation of training and education programs to staff

Contribute to the design and development of resource materials for use in the delivery of education and training materials for use in the delivery of training programs to staff

Ensure that records are kept and maintained of all training activities

Report to and cooperate with Human Resources Manager

Ensure that all Policies and Procedures are implemented and complied with

The company also employs the following staff:

Managing Director, Operations Manager, Marketing and Sales Manager, Sales Consultants (4), Office Manager, Human Resources Manager, Construction Manager, Site Manager (2), Production Draftsperson (2), 6 Carpenters and a range of contract staff, including plumbers, electricians, tilers, painters and plasterers.

The workforce is predominantly male with the only four females employed (the Office Manager and the three Human Resources positions).

The company’s vision as stated in its Strategic Plan is to be the best boutique home builder in Australia. Its values are listed as quality, innovation, leadership, respect and honesty and reliability.

1. Consult on work to be allocated and resources available

Review the case study information above, as well as the Strategic Plan prior to attending attend a meeting with the Managing Director (your assessor). The purpose of the meeting will be to discuss the development of a work plan fro the year to ensure that operational objectives for 2016 – 2917 are met as outlined in the organisation’s Strategic Business Plan. Make notes on any questions that you have.

Participate in a meeting with the Managing Director (role-played by your assessor) to discuss and confirm your work for your team for the upcoming year.

The Managing Director will discuss the following information with you:

Overall strategic goals

Operational objectives

Resources available

During the meeting, you will need to demonstrate effective communication skills including:

Asking questions to identify required information

Responding to questions as required

Using active listening techniques to confirm information

Develop action plan

After the meeting, you will need to develop an action plan for the human resources team in the template provided to you by your assessor and based on the meeting discussion.

The plan you develop should take into account all of the information provided to you at the meeting and include:

Actions (focused on achieving operational objectives)

Priority

Timelines

Responsibilities (ensuring that task are allocated as appropriate to the staff member’s level of responsibility and to maximize efficiency in terms of completing groups of similar actions)

Performance indicators

You will also need to develop a risk assessment to assess the likelihood of negative events preventing the company in meeting the actions as specified in the work plan you have developed and the likely consequences of such events. Review the risk management plan document provided to you and complete the risk assessment table.

Send your completed work plan and risk assessment plan via email to your assessor.

Meet with the team to discuss the work plan and allocate tasks

The final part of the assessment requires you to meet with your work team to discuss the work plan, allocate tasks and confirm performance standards and work outputs as per your plan, as well as agree on performance indicators for tasks.

As you have also decided that this is a good opportunity to remind staff of Code of Conduct requirements, you should review the Code of Conduct provided to you ahead of the meeting so that you are able to explain key requirements to staff.

At the meeting:

Provide an introduction to the meeting, including the purpose of the meeting.

Provide a copy of the work plan.

Explain that the work plan is based on the Strategic Business Plan objectives.

Go through each of the actions, responsibilities, timelines and performance indicators.

Explain the key themes of the Code of Conduct and employee responsibilities.

During the meeting, you will need to demonstrate the effective interpersonal and communication skills including:

Team building techniques including clear explanation of goals and outcomes

Asking questions and listening to responses to clarify understanding

Active listening skills

Respecting and acknowledging the views of others

Non-verbal communication skills that encourage discussion and feedback, for example, nodding, smiling, eye contact.

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Task summary

This assessment task requires you to develop a policy and procedure for performance management for Boutique Build Australia. While the organisation currently has a performance management policy, it is outdated and needs revising. The Managing Director has asked you to create a completely new performance management policy and procedure. He would like performance reviews to be conducted twice a year.

Following this you are also required to conduct a 30-minute training session for Boutique Build Australia managers on the new performance management policy and procedure.

Required

Computer and Microsoft Office (including Power Point software)

Access to the internet for research

Space for presentation

Projector for power points

Timing

The assessor will advise you of the due date of this submission.

Write in the due date below as advised by your assessor:

Submit

Performance management policy and procedure

PowerPoint presentation, including notes

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt/ s will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Complete the following activities:

1. Develop a performance management policy and procedure

Conduct research by identifying and reviewing a range of performance management policies and procedures from other organisations.

Then develop a performance management policy and procedure for Boutique Build Australia that addresses all of the following:

Purpose of the policy

To whom the policy applies

Number of times a year that a performance review is to occur for each employee.

Summary of purpose of performance reviews

Simple step-by-step procedure for organizing and conducting the performance review meeting.

Templates used to record performance

Identifying performance gaps and providing feedback

The policy and procedure must be written in your own words and be clear and concise. As a guide your policy and procedure should be approximately 2 pages.

When you have completed the policy and procedure, send it via email to your assessor.

Develop and conduct a training session

The next part of this assessment requires you to prepare a training session for your manager. You will address the key points in the new performance management processes you developed in the previous activity.

Prepare for the training session by developing a PowerPoint presentation, including notes within your slides to assist you in conducting the session. You should prepare a minimum of 8 Power Point slides that include visuals and images to add interest.

You will also need to research effective communication skills for Managers for use in conducting performance reviews.

Conduct the training session.

Now conduct the training session as per your preparation, provide the opportunity for questions and feedback.

You will need to demonstrate effective communication skills including:

Speaking clearly and concisely

Maintaining eye contact with the audience

Responding to questions

Using active listening techniques to confirm understanding

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Task summary

This assessment task requires you to prepare for and participate in two role-plays.

In the first role-play, you are required to provide information feedback to a staff member about their workplace performance.

In the second role-play, you are required to conduct a formal performance review for the same staff member.

Required

Computer and Microsoft Office

Access to the internet for research

Performance Review Guidance

Performance Agreement Template

Meeting space

Timing

The assessor will advise you of the due date of this submission.

Write in the due date below as advised by your assessor:

Submit

Email to Jamie

Completed performance agreement

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt/ s will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues/ needs that may hinder them when attempting any part of the assessment.

Complete the following activities:

Role-play A:

Jamie is the learning and development officer at Boutique Build Australia. Jamie has been with the company for two months and so far has shown that she is hard working and responsible. Up until this point, Jamie has mainly been delivering training and education to staff, as well as organising professional development. Jamie has recently been allocated a task to develop an new health and safety manual for staff. Jamie has developed the first chapter of the manual and has provided it to you for review. The content seems okay, but Jamie’s writing style is confused and difficult to understand.

As Jamie’s supervisor, you need to meet with her to provide feedback on her work, expected performance, and provide some coaching.

Complete the following activities:

1. Prepare for the meeting with Jamie

To prepare for the meeting with Jamie you are required to:

Research the STAR model of giving feedback and develop and practice a script that you can use at the meeting with Jamie. Your script should also include positive comments on Jamie’s performance to date. You will not be required to submit your script and you should talk without referring to the script at the assessment.

Research ways of improving writing style and make notes on at least five tips to talk through at the meeting with Jamie.

Meet with Jamie

At the meeting with Jamie, provide positive feedback on Jamie’s performance to date and then using the STAR model of feedback to outline the areas where improvement is required as per the script you have developed.

Talk through the five tips you have identified to improve writing style.

During the role-play demonstrate effective communication skills, including:

Speaking clearly and concisely

Responding to questions

Using active listening techniques to confirm understanding.

Role play B:

Assume is now six months later and it is time for Jamie’s performance review,

Conduct a performance review with Jamie using the information provided by your assessor and following the procedure below:

Send an email to Jamie informing of her of the date and time of the performance review and explaining the performance review template that will be used. Attach a copy to the email.

Conduct the performance review in a maximum time of 30 minutes.

Use effective communication skills for performance management.

Your assessor will role-play Jamie during the performance review.

Prepare for the meeting with Jamie

To prepare for the meeting with Jamie you are required to:

Review the performance review information provided to you so that you are able to go through each aspect of Jamie’s performance at the performance review meeting.

Research potential learning and development opportunities for Jamie based on the performance assessment information provided to you. You will discuss these at the performance review.

Develop and practice a script to use at the performance review meeting with Jamie. Ensure you review all the information as per activity 2 so that you can prepare your script accordingly.

Send an email to Jamie advising of the performance review as per the procedure above.

Conduct the meeting with Jamie

At the performance review you will be required to:

Explain the purpose of the performance review.

Discuss your rating of Jamie’s work against each item in the checklist.

Ensure you emphasise areas where Jamie has done well and others where improvement is required.

Respond to any questions.

In consultation with Jamie, agree on areas of improvement and indicate that a learning and development plan will be documented. Make notes for inclusion in the performance review template.

During the performance review, use the effective communication skills for performance management that you identified in Assessment Task 3.

Document performance review agreement

Following the performance review, document the performance review in the performance review template.

When you have completed the document, email a copy of the performance review template to your assessor in the role of Jamie, indicating that this is the documented version of Jamie’s performance review.

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Task summary

This assessment task requires you to prepare for and participate in a role-play to provide formal feedback to a staff member, Janice about ongoing poor work performance.

You will also be required to provide a formal report to your Manager recommending that Janice’s employment be terminated.

Required

Computer and Microsoft Office

Access to the internet for research

Space for a meeting

Timing

The assessor will advise you of the due date of this submission.

Write in the due date below as advised by your assessor:

Submit

Emails to assessor

Termination letter

Summary of the termination procedure

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt/ s will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues/ needs that may hinder them when attempting any part of the assessment.

Carefully read the following:

Janice is a new Administration Assistant at Boutique Build Australia. She has been with the company for 3 months. Janice’s work is of consistently high standard but she is also consistently late for work.

You have mentioned this to Janice informally, but her punctuality hasn’t improved. The situation is also impacting client’s calls, as Janice is not there to answer the phone, which is a key part of her job duties. Now you need to formally meet with Janice to discuss the situation.

Janice’s official start time is 9 am and finish time 5.30 with 30 minutes for lunch.

In the last week Janice has arrived at work at the following times:

Monday: 9.05 am

Tuesday: 9.25 am

Wednesday: 9.20 am

Thursday: 9.10 am

Friday: 9.30 pm

Janice has also been offered access to a counsellor with whom the company has an ongoing arrangement. As far as you know, she hasn’t accessed this service.

Now complete the following activities:

1. Prepare for meeting

This assessment task requires you to assume the role of the Human Resources Manager and provide formal feedback to Janice (role-played by your assessor) about her ongoing poor work performance and to offer counselling and support.

Before you commence this assessment, read the following guide about managing underperformance. You will be assessed on your demonstration of the skill referred to under Step 3 key points for employers to remember.