Management

Task 2 – Application of Emotional Intelligence

Instructions to Learners:

• This summative assessment can be completed in class or at any other convenient location.

• Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.

• Please use the following formatting guidelines to complete this assessment task:  Font Size: 12; Line Spacing: Double; Font Style: Times New Roman

• Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided.

Instruction to Assessors:

• You must assess student’s assessment according to the provided Marking Criteria. • You must complete and record any evidence related to assessment activities including

role-plays and presentations using appropriate forms which must be attached with student assessment submission.

• You must provide students with detailed feedback within 10 working days from submission.

Complete the Emotional Intelligence test at http://www.maetrix.com.au/meit/eitest.html Discuss your noted emotional strengths and weaknesses. Define how these may impact on stressors and triggers you would encounter in a workplace.

Once you have completed the test and considered your general emotional states, using the findings outline any steps that you could take to further develop your emotional intelligence.

Outline a strategy to manage your own emotions in a workplace.

Discuss how your emotional intelligence level affects your interactions with others in a workplace context.

Describe ways to engage with a range of cultures in the workplace based on your understanding of emotional intelligence.

How do you usually account for other's emotions when it comes to decision making? Provide examples.

Outline a strategy to encourage the emotional intelligence development of others in a workplace context. What is your role in this strategy? Provide an overview of model behaviours that demonstrate management of emotions and include any coaching strategies that you may apply.

Attach your EI test and results and additional pages for responses as required.

T A S K 2 - M A R K I N G C R I T E R I A

BSBLDR511 Develop and use emotional intelligence S NYS Learner’s name:

Assessor’s name:

Observation Criteria S NS Identified own emotional strengths and weaknesses Identified personal stressors and own emotional states related to the workplace Developed awareness of own emotional triggers and use this awareness to enable control emotional responses Modelled workplace behaviours that demonstrate management of emotions Use self-reflection and feedback from others to improve development of own emotional intelligence Responded to the emotional states of co-workers and assess emotional cues Identified the varying cultural expressions of emotions are utilise to respond to emotional cues in a diverse workforce Demonstrated flexibility and adaptability in dealing with others Took into account the emotions of others when making decisions Provided opportunities for others to express their thoughts and feelings Assisted others to understand the effect of their behaviour and emotions on others in the workplace Encouraged the self-management of emotions in others Encouraged others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes Encouraged a positive emotional climate in the workplace Used the strengths of workgroup members to achieve workplace outcomes Feedback to Learner:

Assessor’s Signature: Date: