Establish systems that support innovation

Task summary

This is an open book test, to be completed in the classroom.

A time limit of 1 hour to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment.

Required

· Access to textbooks and other learning materials

· Computer with Microsoft Office and internet access

Timing

Your assessor will advise you of the due date of these submissions.

Submit

· Answers to all questions

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Provide answers to all of the questions below:

1. Reflect on your experience in Assessment Task 3. Explain the concepts, theories and processes you used to support the organisation in introducing change through new systems.

2. Successfully implementing innovation in an organisation relies on an organisation’s ability to practice innovation. Explain the key concepts that contribute to effective innovation practice in the workplace, including ways of testing and evaluating innovation concepts and systems.

3. Outline three typical challenges/barriers to innovation that an organisation can experience. Discuss each challenge/barrier and for each provide a strategy that can be used to overcome them.

4. Organisational policies and procedures support innovation and change management, particularly when introducing new business systems. Identify what should be included in each of the following policies and procedures to support a business in implementing a new and innovative business system.

· Information and records management

· Customer Services

· Commercial confidentiality

5. Explain what the following change management models are and how these might be used in an organisation to positively influence the update of organisational changes.

· Lewin's Change Management Model

· ADKAR Model.

6. There are many theories and schools of thought on innovation. Explain the disruptive innovation theory and how might be used in an organisation to positively influence the update of organisational changes.

Final Assessment Results

Feedback

☐ My performance in this unit has been discussed and explained to me.

☐ I would like to appeal this assessment decision.

Student Signature: ____________________________________ Date: _________

☐ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor Signature: ____________________________________ Date: __________

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