Establish systems that support innovation

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Student Name: [ INSERT NAME]

BSBINN501 Establish systems that support innovation

Student Name: [ INSERT NAME]

BSBINN501 Establish systems that support innovation

Assessment Task 1: Briefing report

Task summary

In this assessment task you are required to complete research internally and externally to prepare a briefing report for the CEO of a simulated business.

This assessment is to be completed in the simulated work environment in the RTO.

Required

· Access to textbooks and other learning materials

· Computer with Microsoft Office and internet access

· Strategic and Operational Plan

· Organisational chart

· Needs Analysis

· Briefing Report Template

· Meeting Policy and Procedure

Timing

Your assessor will advise you of the due date of this assessment.

Submit

· Completed briefing report.

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 1 Instructions

Carefully read the following:

King Edward VII College was established in 2010. The College is based in Melbourne CBD and offers a range of courses in management, marketing, human resources and international business. It currently has around 500 students enrolled across all of its courses.

The College is very popular due to its competitive pricing structure, great teaching staff and state of the art facilities. The college has a warm and embracing culture which is collaborative in nature and a strong bond amongst its team members and this culture permeates through the business and is attractive to new staff and students alike.

Due to its success, the College plans to establish two additional campuses, one in Brisbane and one in Sydney. The Brisbane campus will commence in October 2020 and Sydney in early 2020. Campus locations are already in place, with the process being overseen mainly by the CEO and Finance Manager. No staff have been employed as yet, but it is anticipated that each campus will require a receptionist, a student services officer and 4 trainers.

All other staff functions will be completed by existing staff at the Sydney campus until such time as student numbers increase substantially. It is anticipated that maximum student numbers at the new campuses will be up to 50 students per campus.

The College currently employs 24 staff members. Positions can be seen by viewing the company’s organisational chart.

There have been recent discussions around setting up completely online courses, looking into virtual classrooms, webinars and online cloud-based assessment systems to move the college away from paper-based filing systems for the new campuses. Ideas that came out of a recent management meeting include questions about whether the college should investigate web chats for student learning support.

You have been recently employed as Learning & Development Assistant Manager. Your role is to support the Learning & Development Manager. As a first task in this role, you have been asked to review the Strategic and Operational Plan, in aims to identify potential opportunities to innovate the learning systems to lead and support the college in its quest to be innovative.

Your review must identify new and innovative ways that the college can deliver, store and manages it’s learning programs, including the student assessment methods to align with the strategic direction of the business.

Background information:

The Australian Government has released a plan for Australia to thrive in the future workforce. The plan has identified one of the goal pillars is for Australia’s education system to adapt the changing nature of work and the associated changes required to skills. Under this goal, the government has identified that Australia’s Vocational Education and Training System (VET) can be responsive to the priorities presented by innovation. King Edward VII College aims to be one of the leading VET providers who responds to the changing workplace by leading by example and adopting innovative business systems in the college that can adapt with time. The college currently believes the best way to do this is to:

· Innovate the way the college manages the on and offline learning experience for their learners through an improved learning management system (LMS)

· Innovate and update the information management system/s including the LMS.

· Implement a support system for staff to embrace and foster innovation in the workplace

The strengthening of learning management system is a strategic priority for the college because of its relevance to both improving learning outcomes and ensuring effective and efficient education systems that align and respond to the needs of the future workforce.

All workstations currently have Windows 7 and Office 2010 installed on all computers. The network operates using Windows Server 2008 (R2). PCs are all approximately 6 years old. There is no cloud system in place and staff and learners of the RTO can only access data at work through the colleges on campus computers.

A number of training staff are expected to increasingly work in multiple locations due to the establishment of the new campuses. The CEO is in discussions with the HR department around flexible working arrangement strategies and policies to improve staff retention and demonstrate to their staff that they live their values. The CEO believes with the introduction of online and blended learning, trainers could work from home to mark assessments and even deliver training.

To stay competitive the CEO would also like to offer online courses enabling courses to be delivered anywhere and in any country with internet access.

Complete the following activities:

Develop a briefing report

Access the Strategic and Operational Plan, the Organisational Chart and the Needs Analysis in your student resource folder and study these along with the case study information above.

Access the Briefing Report template in your student resource folder and complete all the relevant sections. The purpose of this is to complete a briefing report for the CEO of the college to provide information on current practices, culture, the market and the overall needs of the administration and training staff and the learners and a competitive analysis to thoroughly understand the business and learner needs before potential options for innovating the business systems are explored. At the end of the report you are to extend your research and propose two innovation opportunities to meet these needs.

Submit your report to the CEO

Submit your report to the CEO (your assessor) as an attachment.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment.

Update the organisation’s Meeting Policy and Procedure

Read the following:

The CEO has identified that organisational meetings are a great place to ensure that the college’s goals are continued to be communicated, managed and achieved. As a result, the CEO has requested that you review and update the College’s Meeting Policy and Procedure to include two new sections:

· Innovation

The new sections will assist the college to work towards its goals by:

· Encouraging staff to embrace innovation and identify and record innovation opportunities in meetings.

Conduct research on ways innovation can be focused on during meetings. Access the Meeting Policy and Procedure and update it to include a new section on innovation. The section must inform staff on how to identify and record innovation opportunities during meetings.

Save the updated Meeting Policy and Procedure as Revised Meeting Policy and Procedure.

Submit your Revised Meeting Policy and Procedure to the CEO (your assessor).

Assessment Task 1 Checklist

Student’s name:

Did the student:

Satisfactory performance

Comments

Yes

No

Define the organisation’s strategic direction, operating systems and objectives around innovating the business systems?

Outline the culture and current systems of the business, outlining the key business stakeholders who will be impacted by innovation to the learning management systems?

Identify and outline the current needs of the learners in relation to innovating the businesses learning management systems?

Identify and outline the needs of the key administration and training staff in relation to innovating the businesses learning management systems?

Identify and summarise the innovative gaps the college currently has in competing in the current market in relation to their student offerings and experience?

Investigate competitors and typical markets and analyse and compare current market and customer base with typical ones of other RTO competitors?

Complete a competitor analysis and compare the business processes and methods of delivering their students a learning experience.?

Outline the resources required to support system innovations within the organisation?

Identify internal and external sources of information?

Revised Meeting Policy and Procedure to comply with organisational goals and relevant legislative requirements.

Task Outcome:

Satisfactory

Not Satisfactory

Assessor signature

Assessor name

Date

BC-BSBINN501 -2020V2.0 Page | 6 Brighton College Pty Ltd RTO: 45023 | CRICOS: 03635G