management learning

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BSBHRM613 Contribute to the development of learning and development strategies

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Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

· where this task should be completed

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· whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

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Completed successfully?

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Assessment Task 2: Project

i

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

· where this task should be completed

· how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Grow Management Consultants is a consultancy company specialising in leadership development services. These services include:

Mentoring training

· Coaching

· Management consultation

· Management program evaluation

· Development of cutting-edge tools, resources and expert advice

· Sharing best and next practices

· Leading organisations through the process of creating a leadership culture

· Recognising and celebrating excellence in leadership.

The company has a CEO, a General Manager (newly appointed), an Operations Manager, five Principal Consultants, twelve trainers and a small HR team. The company also has a Board consisting of the CEO and General Manager, as well as two Executive Directors who are company shareholders.

A new Strategic Plan was recently developed to guide the organisation over the next three years. One of the key objectives of the Strategic Plan is for Grow Management Consultants to become established as a learning organisation.

You are the newly appointed General Manager and the CEO has given you the task of developing, implementing and monitoring an organisational learning strategy for the company, as the first step towards establishing Grow Management Consultants a learning organisation.

Before you commence this task, you should ensure that you are familiar with the company’s Strategic Business Plan and its objectives in relation to learning and development, as well as the human resources policies and procedures that are in place.

You are required to lead learning strategy formation by researching and evaluating organisational learning approaches and methods, examining options for organisational learning, including an assessment of the organisation’s strategic requirements and processes that are in place and then making recommendations for an organisational learning strategy.

Conduct your research, analysis and evaluation and develop a report that includes the following:

· An evaluation of a range of methods and approaches to learning and workplace training and how they would support the company’s strategic requirements as documented in the Strategic Business Plan. As a guide you should describe a minimum of three methods and approaches to organisational learning.

· An analysis of how organisational learning can contribute to a company’s ability to grow and develop and therefore be more competitive.

· A review of the company’s existing policies and procedures relevant to organisational learning/training and assessment and any current gaps. These are:

· Recruitment, Selection and Induction Policy and Procedures.

· Performance Appraisal Policy and Procedures

· A review of current best practice for policies and processes that support organisational learning: what are they and what should they include?

· Recommendations for the structure and content of the company’s organisational learning strategy. Recommendations should be based on your research and the company’s strategic requirements and policies discussed above.

· Define the ideal technological and systems requirements for an organisational learning strategy and compare to what is currently in place.

· Define and document communication and consultation process that can be used to support development and implementation of organisational learning strategy.

· Recommend procedures that can be incorporated into the organisational learning strategy to systematically liaise with educators/instructors, learners and others to monitor the extent to which learning strategies and learning resources are achieving the organisational learning targets.

Use the Learning Strategies Report Template to guide your work.

As a guide, your report would be between 4 and 5 pages in length.

Submit your report to your assessor.

Now that you have completed the research, it’s time to consult with the senior management team to:

· outline your findings and ideas

· discuss the impact of your recommendations on the organisation

· examine and review the options for deploying new policies and procedures needed across the organisation

Go through each section of your report, asking for the other Managers’ feedback on what you have written and discuss their ideas and opinions.

You are required to pay particular attention to the language that you use during the meeting. Your vocabulary and the way that you communicate should be appropriate to your audience.

During the meeting, you are required to demonstrate effective communication skills including:

· Speaking clearly and concisely using language relevant to the audience

· Using non-verbal communication to assist with understanding

· Asking questions to identify required information

· Responding to questions as required

· Using active listening techniques to confirm understanding

Take notes on the feedback that you receive.

Using the feedback that you received at the meeting as well as the information you researched and evaluated for your report, create a draft organisational learning strategy for Grow Management Consultants.

Your strategy should:

· Address the overall organisational requirements for an organisational learning strategy, as well as specific instructor and learner requirements, building on from the Learning Strategies Report you developed.

· Include relevant units of competency as given in the feedback provided to you at the meeting

· Set out the learning and assessment strategies that you have developed while researching you report and during the meeting. Each strategy should allow some flexibility, so it is more responsive to any changed circumstances or priorities.

· Include procedures to systematically liaise with educators/instructors, learners and others to monitor the extent to which learning strategies and learning resources are achieving the organisational learning targets.

· For each strategy, include responsibilities, timelines, resources and performance indicators.

Use the Organisational Learning Strategy Template to guide your work.

Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation.

Your policy and procedures should include the following:

· An introduction, giving the reasons that the document has been developed

· Purpose, setting out the document’s objectives

· Duties and responsibilities of staff and line managers.

· Procedures:

· Identifying Learning and Development needs and opportunities

· Study leave

· Funding

These must be appropriate for the company’s strategic requirements

Use the Learning and Development Policy and Procedures Template to guide your work.

Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation.

These must be appropriate for the company’s strategic requirements

Use the Assessment and Recognition Policy and Procedures Template to guide your work.

Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation.

They should also be relevant to the supply of training services by external providers and should be appropriate for the company’s strategic requirements

Use the External Training Procurement Policy and Procedures Template to guide your work.

Source two suitable learning resources or assessment tools that can be used for staff training as outlined in your strategy. These can be sourced from anywhere, and if necessary, you should modify them so they are fit for purpose. Ensure they align with your strategy and cover one of the areas of need as outlined.

Make sure your work covers all of the requirements above, that you have provided enough detail as indicated and proofread for spelling and grammar as necessary.

Submit the following documents to your assessor for marking:

· Organisational Learning Strategies

· Learning and Development Policy and Procedures

· Assessment and Recognition Policy and Procedures

· External Training Procurement Policy and Procedures

· 2 x learning resources or assessment tools (modified if necessary)

Student’s name:

Did the student:

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Evaluate a variety of methods to learning and workplace training and assess whether they could be used to achieve the company’s strategic requirements?

Describe the contribution that organisational learning can make to a company’s competitiveness?

Ensure that key stakeholders confirm their approval of their approaches to organisational learning?

Research and review a variety of processes and policies that Grow Management Consultants could use to support organisational learning in the organisation?

Research and develop an organisational learning strategy that supports the organisation’s strategic business requirements and the existing policies and procedures?

Research and plan any technological requirements and/or systems requirements that will be needed to support their organisational learning strategy?

Ensure that their organisational learning strategy aligns with the existing human resources requirements and the organisation’s learning requirements?

During the meeting, demonstrate effective communication skills including:

· Speaking clearly and concisely using language relevant to the audience.

· Using non-verbal communication to assist with understanding

· Asking questions to identify required information

Responding to questions as required

Using active listening techniques to confirm understanding?

Develop an organisational learning strategy that satisfies the instructors’, the learners’ and the organisation’s requirements?

Include relevant units of competency in their organisational learning strategy?

Develop organisational learning strategies that are flexible?

Develop organisational learning strategies that can be altered in response to changed circumstances and priorities?

Develop learning and assessment strategies that will support the company’s strategic requirements?

Describe what resources will be required to implement the proposed organisational learning strategies?

Develop procedures to ensure that management and staff contribute to assessing how well the learning strategies achieve the organisation’s strategic learning targets?

Develop learning and development policies and procedures that comply with the company’s strategic requirements?

Develop assessment and recognition policies and procedures that comply with the company’s strategic requirements?

Develop external training procurement policy and procedures that comply with the company’s strategic requirements?

Source two learning resources or assessment tools that meet the requirements of their organisational learning strategies and modify if/as necessary?

Task outcome:

· Satisfactory

· Not satisfactory

Assessor signature:

Assessor name:

Date:

Assessment Task 3: Project

i

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

· where this task should be completed

· how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

It is just over a year since Grow Management Consultants adopted your Organisational Learning Strategy and the three new policies that you developed. Since then, further recommendations were implemented and the following policies and procedures were updated based on your research and planning:

· Recruitment, Selection and Induction Policy and Procedures

· Performance Appraisal Policy and Procedures.

Due to the global pandemic of COVID19, the decision was made to not proceed with the external training on emotional intelligence and to run online in-house training sessions to keep employees protected and to save company funds during the financial recession that the country faced. Other courses still went ahead that had been planned for but these were all run online. All employees were set up with Zoom accounts were live webinars were run and recorded for later viewing. The training sessions were interactive and Zoom functioned smoothly.

As part of the ongoing assessment of the organisation’s learning management systems, Human Resources has started adding all the learning opportunities that the staff have undertaken over the year to their staff records. They have put these in a spreadsheet for easier evaluation. Additionally, all staff are given an annual questionnaire to help assess whether organisational learning targets are being met. You are required to use these documents to assess the success of the organisational learning strategies that you have implemented.

Also, the CEO has asked you to review information on grants for skill development as they would like to capitalise on any opportunities for employers to access funding for learning and development. Determine how this could be integrated into the company’s Organisational Learning Strategy.

Read through the following company documents:

· Staff Survey Results 2019

· Staff Survey Results 2020

· Staff Learning Spreadsheet

Your review should include evaluations of the following:

· The end-to-end implementation of the organisational learning strategy

· The performance of resources and people supporting organisational learning strategy implementation

· How well learning strategies and learning resources achieve organisational learning targets.

· Whether the intended strategic outcomes have been achieved through the organisational learning strategy.

You should also determine:

· The changes that could be made to at least two of the company’s policies and procedures

· Your plans for improving the company’s Organisational Learning Strategy

Use the Learning Strategy Review Template to guide your work.

Make the changes to the policies and procedures as outlined in your learning strategy review and in the previous activity step and make changes to the strategy document also.

Save this version of the document as Updated Organisational Learning Strategy and any policy changes with the name ‘Updated’ and highlight your changes so your assessor can review the information easily.

Develop communication to senior management to present your review findings and changes.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments

The email text should present your work to them along with an explanation of the changes you have made and why ask them for their feedback.

Attach the following documents to the email:

· Learning Strategy Review

· Updated Policy and Procedures

· Updated Organisational Learning Strategy

Student’s name:

Did the student:

Completed successfully?

Comments

Yes

No

Evaluate the outcomes of the organisational learning strategy implementation and implement changes by updating the company’s policies and procedures to reflect their findings?

Monitor the results of their learning strategies and the use of the learning resources they created, and determine whether they helped the company achieve its learning targets?

Evaluate the implementation of the company’s Organisational Learning Strategy?

Review the performance of staff and the resources supporting the company’s Organisational Learning Strategy implementation?

Develop plans for improving the company’s Organisational Learning Strategy?

Task outcome:

· Satisfactory

· Not satisfactory

Assessor signature:

Assessor name:

Date: