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Assessment Details
Qualification Code/Title	☐Diploma of Leadership and Management ☐Advanced Diploma Of Hospitality
Assessment Type	Assessment – 1	Time allowed	2 Week
Due Date		Location	SCCM	Term / Year	T-

Unit of Competency
National Code/Title	BSBDIV501 Manage Diversity In The Workplace

Student Details
Student Name		Student ID
Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source.	Signature: ____________________________ Date: _____/_/_________
Assessor Details
Assessor’s Name
RESULTS (Please Circle)	☐SATISFACTORY	☐NOT SATISFACTORY
Feedback to student:

*If Student is Not Satisfactory Reassessment Required ☐ Yes ☐ No	Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature: ________________________ Date: ______/_______/___________
Comment:
Instructions to the Candidates · This assessment is to be completed according to the instructions given below in this document. · Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit. · If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. · Please refer to the College re-submission and re-sit policy for more information. · If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately. · Please read the Tasks carefully then complete all Tasks. · To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment. · This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately · Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing must be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided. · This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor. · Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except where indicated by referencing, and that student have followed the good academic practices noted above.

Assessment Task 1: Briefing Report

Task summary

This assessment task requires you, in the role of the Recruitment Manager of Aus Hospitality, to review documentation and develop a briefing report for the CEO and make changes based on feedback.

This assessment is to be completed in the simulated work environment in the RTO.

Required

· Access to textbooks and other learning materials

· Computer with Microsoft Office and internet access

· Aus Hospitality Set for Skilling Program Documents

· Dispute Resolution Policy and Procedures

· Briefing Report template

Timing

Your assessor will advise you of the due date of this assessment.

Submit

· Email with Briefing Report attached and (Upload Separate Beefing Report in Moodle)

· Email with updated Diversity Policy attached ((Upload Separate Diversity Policy in Moodle)

Assessment criteria

All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Carefully read the following:

Aus Hospitality is a large hospitality business with 25 staff in a range of diverse roles. Located in one office, based in Sydney, there are a variety of different teams within the office. The staffing roles within each of the teams have a range of different skill sets that required to run the business, ranging from senior management staff to entry-level staff.   The company is in a period of expansion and needs to ensure that it can access a enough qualified staff. Over the last 12 months, the company has found it challenging to attain and maintain adequately trained staff. As a result, the CEO has decided to address this by rolling out a 'Set for Skilling' program.   The CEO hopes that this program will help increase staff retention and reap all the benefits of a highly skilled, diverse workplace. The success of the Set for Skilling Program relies on your ability to work as a Recruitment Manager managing the program implementation. A vital part of the implement is your ability to educate the staff on the Aus Hospitality diversity policy in the roll out of the Set for Skilling Program.

Complete the following activities:

1. Access and review the Aus Hospitality Set for Skilling Program Documents in your student resource folder and locate and review the diversity policy for Aus Hospitality from within the documents and familiarise yourself with the Dispute Resolution Policy and associated procedures.

Critically review the diversity policy and determine if it is suitable or if an update is required.

Your aim within the review is to ensure that the program is effectively implemented and that as the backbone of the program it is understood and acted upon by all staff and to ensure it aligns with the Set for Skilling Program. It needs to include clear procedures for staff to be able to follow and must include a procedure for ensuring diversity in selecting and recruiting staff.

Review the legislative requirements that are applicable to the program. Due to the recruitment changes imposed by the program, the business will now be required to adhere to legislation in all states, instead of just NSW and the diversity policy also needs to reflect this.

Type your Answer In This Box
Outcome	☐ Satisfactory	☐ Not Satisfactory
Comment

2. Develop a Briefing Report for the CEO

Based on your review completed, develop a briefing report for the CEO detailing your feedback and suggestions for changes to the policy and development of procedures along with ideas on strategies you plan to take to ensure the Set for Skilling program is effectively implemented, acted on and understood by the various program stakeholders, including new and existing staff.

Complete the report using the template provided in your resources folder and make sure you complete all sections.

Type your Answer In This Box
Outcome	☐ Satisfactory	☐ Not Satisfactory
Comment

3. Email your report to the CEO (assessor) for review as an attachment.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment and seek their feedback and approval to update the policy.

Type your Answer In This Box
Outcome	☐ Satisfactory	☐ Not Satisfactory
Comment

4. Make updates to the Diversity Policy

Once you have received feedback from the CEO, make the necessary changes to the Diversity Policy, write the procedures and submit to the CEO (your assessor) via email as an attachment.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment.

To:

From:

Subject:

Type Your Email Here Kind Regards (name)

Assessment Task 1 Checklist
Student’s name:
Did the student :	Completed successfully	Comments
	Yes	No
Locate and review the diversity policy from within the Set for Skilling documentation and use the information to critically review the policy?	☐	☐
Determine its applicability to the organisation by making recommendations and providing feedback on changes that need to be made to ensure its relevance for staff?	☐	☐
Outline formal and informal complaints procedures as provided in the Dispute Resolution Policy and Procedures?	☐	☐
Identify and outline key features of relevant current legislation regarding: · age discrimination · disability discrimination · racial discrimination · sex discrimination · human rights · equal opportunity	☐	☐
Implement an action to ensure that the diversity policy can be understood by staff and implemented by way of developing associated procedures?	☐	☐
Aim for diversity in selecting and recruiting staff by developing a procedure within the diversity policy?	☐	☐
Task Outcome:	Satisfactory	Not Satisfactory
Assessor signature
Assessor name
Date

© Sydney City College of Management Pty Ltd	RTO: 45203	CRICOS: 03620C	Revised date	Version	Page 13 of 26
File Name: BSBDIV501	May 2020	1.0