Order 941665: Deliver and Monitor a Service to Customers

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BSBCUS301AA2CustomerServiceSurveys01.docx
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Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

x 5

6

7

8

9

10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Date of appointment:__3/12/xx_______________

Are there any other comments with regards to the level of customer service you received you would like to add?

The woman was talking to her friend on the phone when I arrived. Should have stopped and served me.

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Date of appointment: _7/12/xx________________

Are there any other comments with regards to the level of customer service you received you would like to add?

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

x 5

6

7

8

9

10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Date of car service:_7/12/xx________________

Are there any other comments with regards to the level of customer service you received you would like to add?

They couldn’t find my booking. Sorted it out eventually.

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

x 4

5

6

7

8

9

10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Date of appointment:__12/12/xx_______________

Are there any other comments with regards to the level of customer service you received you would like to add?

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Hearing aid was dirty when I picked it up

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Date of appointment:_____12/12/xx____________

Are there any other comments with regards to the level of customer service you received you would like to add?

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

x 3

4

5

6

7

8

9

10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

x 4

5

6

7

8

9

10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

x 6

7

8

9

10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Date of appointment:__12/12/xx_______________

Are there any other comments with regards to the level of customer service you received you would like to add?

Staff were standing around chatting when I arrived. Continued to do so.

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Staff were standing around chatting when I arrived. Continued to do so.

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Date of appointment:__13/12/xx_______________

Are there any other comments with regards to the level of customer service you received you would like to add?

Appreciated the phone call to discuss options for my hearing.

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

x 7

8

9

10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Date of appointment:_13/12/xx________________

Are there any other comments with regards to the level of customer service you received you would like to add?

Staff chatting amongst themselves when I arrived, continued to do that for a few minutes

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

Customer Service Survey

Greetings Marion Hearing Centre customer,

Thank you for choosing Marion Hearing Centre for your hearing appointment. Can we please ask that you take a few minutes of your time to complete a survey to further assist us with continuing to provide the best customer service and products we possibly can.

Question 1:

About the customer service provided at point of arrival, do you feel you were given a friendly greeting and acknowledged in a reasonable amount of time?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 2:

Do you feel the service representative was prepared for your arrival with documentation ready and clearly explained?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 3:

Was the work to be carried out, along with price, explained and were you given the opportunity to raise any concerns?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 4:

Do you feel your concerns were heard and addressed?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 5:

Were you given a reasonable timeline in the waiting area?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

9

x 10

Question 6:

How would you rate your overall level of customer service?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 7:

Were you happy with the state of our reception area? For example, was it clean and presented well?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Question 8:

How likely are you to return and recommend Marion Hearing Centre to family and friends?

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

x 8

9

10

Question 9:

I was happy with the way my confidential details were stored and accessed.

Please rate from 1 – 10. 1 being lowest satisfaction – 10 being extremely satisfied

1

2

3

4

5

6

7

8

x 9

10

Date of appointment:____14/12/xx_____________

Are there any other comments with regards to the level of customer service you received you would like to add?

If you left not satisfied with the customer service or level of product service you expected, can you please describe why?

Thank you for taking the time to complete this survey. Your feedback is most important and will help us improve our level of service.

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