BSBCRT611

Assessment Task 1 – Knowledge Questions

Task summary

· This is an open book knowledge test, to be completed in your own time.

· You need to answer all the written questions correctly.

Required

· Access to textbooks/other learning materials.

· Access to a computer and Microsoft Office.

· Access to the internet.

Note- If you do not have access to Microsoft Office, you must save your work as PDF before uploading.

Timing

The due date of this assessment is available on your learning management system.

Submit

· This completed workbook

Assessment criteria

· All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

· You will receive feedback on your performance from your Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

· If any part of the task is not satisfactorily completed, your assessor will provide you with written feedback to guide you on what you must undertake to demonstrate satisfactory performance. This assessment may be re-attempted twice. Your resubmission must be uploaded within three (3) days of receiving your grade of “not yet satisfactory”. You must clearly display “Resubmission” on your resubmitted work.

· You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

· You are encouraged to consult with your assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Cover Sheet

Student name:

Student ID

Trainer’s Name:

Date Submitted:

Student declaration:

I declare that:

· I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task

· This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them

· I understand that plagiarism is a serious offence that may lead to disciplinary action.

Student signature:

Question 1

Identify relevant legislation and legislative frameworks for the following workplace problems. Fill in the table:

Answer:

Question 2

What type of organisational policy would be applicable to deal with the following workplace scenario and why?

Scenario: Maria is a professional, hard-working receptionist. Customers and colleagues think highly of her. Her workplace has a “casual Friday” policy. In the last month, 2 customers have complained about Maria’s inappropriately revealing clothes when they were served by her. Both complaints were made on Fridays.

Answer:

Question 3

Describe (a) 2 (two) critical thinking techniques and (b) 2 (two) creative thinking techniques.

Answer:

a. Critical thinking techniques:

b. Creative thinking techniques:

Question 4

What is one (1) advantage and one (1) risk involved in the development of solutions for identified workplace problems.

Answer:

Advantage:

Risk:

Question 5

What barriers affect effective decision-making processes?

Answer:

Question 6

Describe sources of relevant information used to deal with an identified issue during the decision-making process.

Answer:

Question 7

What is a feedback register and why is it important to follow organisational requirements for development and presentation of feedback register?

Answer:

Question 8

What are the steps involved in the approval process to implement a workplace solution?

Answer: