BSBADM502 manage meetings

Student Assessment Guide

BSBADM502 Manage Meetings

Version 4.0

May 2017

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Table of Contents Intellectual Property Statement 2

Assessment Information 1

Assessment Event 1 – Knowledge Questions 2

Question 1 2

Question 2 2

Question 3 2

Question 4 2

Question 5 2

Question 6 3

Assessment Event 2: My Career Unlimited Simulation 4

Task 1: Prepare for meetings 4 1.1 Identify the types of meetings being organised and their purpose 4 1.2 Develop a plan for conducting meetings 4 1.3 Develop agendas for the meetings 4 1.4 Notify meeting participants 4 1.5 Confirm meeting arrangements 5 1.6 Despatch meeting papers 5

Task 2: Conduct meetings 6 2.1 Brief Minute Taker on method of taking notes 6 2.2 Conduct meetings 6

Task 3: Follow up meetings 7 3.1 Manage Minutes 7 3.2 Dispatch Minutes 7 3.3 Report outcomes of meeting 7

Appendix A: My Career Unlimited Simulation 8

Simulation Background 8

Simulation Phases 8

Your Role in the Simulation 8 Phase 1: 8 Phase 2: 8 Phase 3: 9

Simulation Setup 9

Assessment Conditions for the Observation 10

Appendix B: Observation Check Sheets 11

Observation 1: Informal Meeting 11

Observation 2: Formal Meeting 13

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Assessment Information

Welcome to your Student Assessment Guide for BSBADM502 Manage Meetings. This Guide provides you with

information on the assessment particularly what you have to do and to what level of performance.

This assessment has the following two events:

Assessment Event 1 – Knowledge Questions

There are six questions that will provide us with evidence of your general knowledge of meeting formats, legislation

and communication techniques.

This assessment is completed in your own time and by a submission date provided by your Assessor. You may use

support material in the development of your responses, but you must indicate the source. In addition, you must not

‘cut and paste’ content from your source, rather, use your words, unless it is a direct quote.

Assessment Event 2 – Simulation: My Career Unlimited

You will complete a number of tasks that will provide us with evidence of your skills with planning and chairing two

meetings. These meetings will be based on your role as Project Officer for an initiative in a fictitious RTO. The context

of the meetings is to provide support to students in their study.

To complete the Simulation, you will need to refer to the following resource:

Meeting Policy and

Procedures

A policy and procedures document that specifies the procedures for planning and

running and documenting meetings.

Remember, you do not type your responses in this Student Assessment Guide, but use the Student Assessment

Workbook, which is a separate document. This document is simply a guide to explain what you are required to do, and

by doing so, this will assist you to perform at your best.

Please note that your responses for both assessment events can (where appropriate) use dot point format. See below

for an example of a dot point response and a full sentence response.

Dot point format Presentation Plan includes the following:

 outcomes

 needs of the audience

 context.

Full sentence format When you are preparing for a Presentation, there are a number of tasks that must be

carried out. These are; listing the outcomes that you want to achieve, followed by the

identification of the needs of your audience. When you have completed these two tasks,

you then check on the room you will be conducting the simulation in etc.

Performance required

 complete all of the questions and tasks listed in the Student Assessment Workbook

 meet all the requirements listed in this Student Assessment Guide

 your responses to the questions and tasks must be relevant, accurate and specific

 submit your completed Student Assessment Workbook to your Assessor within the set timeframes

 your work must be in your own words

 where you use an external source of information, you must provide citation.

Please be aware that your Assessor is here to provide you with the necessary support throughout the assessment

process. If you have questions, then contact them for guidance.

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Assessment Event 1 – Knowledge Questions

The information contained in this assessment event lists the questions that you will need to develop a written

response. These questions are theoretical and provide evidence of your understanding of principles and practices of

meetings. Each question includes the requirements which indicate what you have to do and the depth of your response

to achieve a satisfactory result.

Question 1

Describe five terms used in meetings.

R 1. provide a minimum of five terms

R 2. word count is approximately 10 words per term.

Question 2

Describe three structures with meetings.

R 1. provide a minimum of three structures

R 2. word count is approximately 20 words per structure.

Question 3

Describe four arrangements often used for meetings.

R 1. provide a minimum of four arrangements

R 2. word count is approximately 20 words per arrangement.

Question 4

Describe three responsibilities for the chairperson.

R 1. provide a minimum of three responsibilities

R 2. word count is approximately 10 words per responsibility.

Question 5

Describe three group dynamics, in the table below that could occur in meetings and with each dynamic provide a

technique on how it could be managed by the chairperson.

R 1. provide a minimum of three dynamics

R 2. list two techniques to address dynamic

R 3. word count is approximately 15 words per technique.

Group dynamic Technique to manage

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Question 6

In the table below, provide an explanation to each of the meeting options.

R 1. explanations are accurate

R 2. word count is approximately 20 words per option.

Options for Meetings Explanation

face to face meeting

teleconferencing

web conferencing

webcams

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Assessment Event 2: My Career Unlimited Simulation

In this simulation, you will prepare and chair two meetings as part of your activities in developing strategies to support

students in their studies. The first meeting will be to have an informal discussion about the issues impacting on

students in their course of studies. The second meeting will be formal to develop a set of strategies to assist students

in their course of study. Both meetings are observed by the assessor.

In this simulation, you will perform the following actions:

 brief Minute Taker at the start of the meeting

 conduct meetings to ensure that they are focused, time efficient and achieve the required outcomes

 ensure your meeting facilitation enables participation, discussion, problem solving and auctioning of items in the

meetings.

Please ensure that you familiarise yourself with this set of requirements that underpin this simulation. This includes

understanding the background of the simulation and the criteria you will be assessed on. These are located in the

Appendix of this document.

Task 1: Prepare for meetings

In this task, you will demonstrate your preparation skills in planning for two meetings. The first meeting is informal

and prepares you for the formal meeting.

1.1 Identify the types of meetings being organised and their purpose

R 1. review the simulation provided and state the purpose of both meetings

R 2. review the policy and procedures for meetings and list the types of meetings to be used

R 3. word count for type and purpose is approximately 50 words.

1.2 Develop a plan for conducting meetings

R 1. develop a plan for the implementation of your meetings:

 include a minimum of five actions and outcomes for meetings and list the types of meetings to be used

 include the costs for these actions and comment on any variation to the budget allocation

R 2. word count for type and purpose is approximately 50 words.

1.3 Develop agendas for the meetings

R 1. develop an agenda for both meetings:

 agenda structure must align to the type of meeting required

R 2. word count is not critical.

1.4 Notify meeting participants

R 1. identify participants for both meetings

R 2. notify participants via email:

 background must be clear

 you must summarise essential details

R 3. word count is approximately 100 words per email.

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1.5 Confirm meeting arrangements

R 1. send email to participants for both meetings confirming arrangements

R 2. attach agendas

R 3. word count is approximately 100 words per email.

1.6 Despatch meeting papers

R 1. research and table a minimum of one article for the formal meeting:

 this article must be appropriate to the meeting purpose

 this article must be dispatched within organisational timelines

R 2. provide a summary of the attachment(s) in your draft email:

 must be clear

 it must provide an explanation of source, contents and why useful

R 3. word count is approximately 30 words.

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Task 2: Conduct meetings

In this task, you will demonstrate your skills in preparing then Chairing two meetings. You will be observed by your

Assessor in these meetings.

2.1 Brief Minute Taker on method of taking notes

R 1. give guidance to Minute Taker on requirements for note taking that includes recording:

 agenda items

 background discussion

 motions

 decisions taken at the meeting.

R 2. reassure Minute Taker by:

 inviting clarification if required

 suggesting that they work at a pace that will ensure accuracy of note taking

R 3. these actions must be relevant, concise and clear (refer to the observation check sheet)

R 4. word count is not critical.

2.2 Conduct meetings

R 1. ensure that the procedures being used will achieve planned outcomes

R 2. these actions must meet the requirements of the observation check sheets

R 3. duration of the meetings is approximately 15 minutes for informal and 30 minutes for formal.

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Task 3: Follow up meetings

In this task, you will review the notes made by the Minute Taker (in the formal meeting) to ensure production of

minutes, then distribute and store documentation and report on outcomes of the meetings to appropriate

stakeholders.

3.1 Manage Minutes

R 1. review the draft notes from the Minute Taker

R 2. make corrections where required to produce minutes that meet organisational policies and procedures:

 must be accurate in content

 appropriate format

 correct spelling

 appropriate grammar

 appropriate punctuation

R 3. store all documents as per organisational policies and procedures:

 keep original version and save new version

 the final version must be accurate

R 4. word count is approximately 200 words.

3.2 Dispatch Minutes

R 1. distribute approved minutes by email to the participants:

 this dispatch must be within the timelines of the policy and procedure document

 keep a copy and attach to your Student Assessment Workbook.

R 2. store Minutes as per policy and procedure:

 this must be within folder for meetings

 using correct version control

R 3. word count is not critical.

3.3 Report outcomes of meeting

R 1. send email to General Manager of the RTO with attached Minutes as follows:

 complete and attach meeting report document

 ensure email and report is clear, concise and accurate

 send within timelines set out in the policy and procedure document.

R 2. store documents as set out in the policy and procedures document

R 3. word count is not critical.

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Appendix A: My Career Unlimited Simulation

Simulation Background

The main theme of this simulation is based on the increasing challenges students have while studying. As a result, the

RTO has set up an initiative called ‘My Career Unlimited’. My Career Unlimited is a support initiative by the RTO to

assist students manage issues both personal and academic issues so that they can maintain their focus on study. You

will take the role of Project Officer where you will coordinate and Chair meetings for this initiative.

An early step for this initiative is to hold an informal meeting to discuss the issues that impact on the student.

Participants of this meeting are a group of interested staff keen on identifying these stressors. The issues identified in

this meeting will be used to develop strategies that will assist students. This strategy formation will be the basis of the

second meeting which will be formal and contain more structure. The budget allocated for the two meetings is $100.

Simulation Phases

This simulation is divided into the following phases:

Phase 1: You will prepare for the meetings.

Phase 2: You will Chair the meetings.

Phase 3: You will follow up after the meetings.

Your Role in the Simulation

You will be the Project Officer of My Career Unlimited in the simulation. Your roles and responsibilities in the

simulation are as follows:

Phase 1:

Phase 1 occurs from Task 1.1 to Task 1.6. In Phase 1 your main duties in the organisation are as follows:

 identify structure and type of meeting required

 develop an implementation plan

 develop agenda and appropriate documentation

 notify participants of meeting

 distribute documentation in preparation for the meeting.

Phase 2:

Phase 2 occurs in Task 2.1 to Task 2.2.

This simulation will have a duration of 15 minutes for the informal meeting and 30 minutes for the formal meeting.

where you will generate discussion and strategies (for the formal meeting only) on supporting students when studying

their course. Note that your Assessor will not play a role in these two observation activities as they will be observing

your interaction with the stakeholders and documenting evidence in the Observation Check Sheets provided in

Appendix B.

In Phase 2 your main duties in the organisation are as follows:

 brief note taker at the start of the meeting

 conduct meetings to ensure that they are focused, time efficient and achieve the required outcomes

 ensure your meeting facilitation enables participation, discussion, problem solving and auctioning of items in the

meetings.

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Phase 3:

Phase 3 occurs from Task 3.1 to Task 3.3. In Phase 3 your main duties in the organisation are as follows:

 check that transcribed meeting notes are accurate

 distribute and store minutes

 report outcomes of meeting to the General Manager.

Simulation Setup

The simulation chosen is to give you the opportunity to provide evidence that demonstrates your ability to plan and

Chair two meetings. We have tried to make this simulation as real as possible within a classroom setting through the

use of policies and procedures and other documents which typify the world of meetings. To carry out your role in this

simulation will require you to follow these steps:

Step 1 At the commencement of the unit, your Assessor will overview the assessment with you. You will then

sign the declaration of your understanding located in the Student Assessment Workbook (Pre-

Assessment Checklist).

Step 2 You will identify the requirements of the assessment and review the documentation provided to support

the simulation.

Step 3 You will identify the two types of meetings (Task 1.1).

Step 4 You will develop a plan for the two meetings (Task 1.2).

Step 5 You will develop agendas for both meetings (Task 1.3).

Step 6 Your Assessor will provide you with email contact details of the participants of both meetings so that you

can notify them of the upcoming meetings.

Step 7 You will notify participants of the pending meetings (Task 1.4).

Step 8 You will send the agenda to participants (Task 1.5).

Step 9 You will send out articles to be reviewed prior to attending the formal meeting (Task 1.6).

Step 10 Your Assessor will check that there are appropriate ‘actors’ ready to participate in the role play for the

two meetings. Note that these meetings are separate from each other as the formal meeting builds in

the information from the informal meeting.

Step 11 Your Assessor will observe you briefing the Minute Taker at the start of the formal meeting (Task 2.1).

Step 12 Your Assessor will observe you Chairing both meetings (Task 2.2).

Step 13 Your Assessor will observe your actions throughout these sessions using the Observation Check Sheets

provided.

Step 14 You will review the minutes produced from the formal meeting and make adjustments as required (Task

3.1).

Step 15 You will distribute the minutes of both meetings to the participants (Task 3.2).

Step 16 Your will report the outcomes of the meeting to the General Manager who in this simulation is you the

Assessor. They will not be required to respond to this email (Task 3.3).

Step 17 Upon the completion of the feedback session, finalise your Student Assessment Workbook to be

submitted to your Assessor.

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Assessment Conditions for the Observation

The information in this section outlines the assessment conditions for the Observation which occurs in Phase 2 and

involves your interaction with the three stakeholders.

Before the Observations:

 you must ensure that you have read and understood any documents required to undertake the Observations

 you must ensure that you have read and understood all performance requirements listed under each task

 you must ensure that you have read the requirements listed in the Observation Check Sheets as your performance

will be judged based on these criteria (see Appendix B)

 your Assessor will inform you of the date of your Observations.

During the Observation:

 the first observation has a total duration of 15 minutes where you will be interacting with the Manager of Student

Support and the Information Officer

 the second observation has a total duration of 30 minutes where you will be interacting with the Manager of

Student Support and the Information Officer as well as the Note Taker

 other students will not be observers during the session as this will give them an unfair advantage

 these stakeholders will be role played by staff from the RTO or other externals

 your Assessor will brief them on your topics so that they can carry out their actions in an appropriate manner

 you cannot refer to the Observation Check Sheets while undertaking the Observation

 your Assessor will:

- observe you individually based on the criteria in the Observation Check Sheets

- document their observations in detail on the Observation Check Sheets

- provide extensive written feedback

- ensure that the session will be free from distractions

 you must comply with WHS requirements

 you must demonstrate all the criteria in the Observation Check Sheets to achieve a satisfactory result for the

Observation.

After the observations:

 if you are successful, your Assessor will summarise your performance during the observations

 if you are unsuccessful, your Assessor will:

- provide written feedback on the Observation Check Sheets explaining their justification in detail

- communicate this feedback to you

- arrange another suitable time to observe your second attempt.

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Appendix B: Observation Check Sheets

We have provided the Observation Check Sheets for you to prepare for your assessment with the Assessor. Remember,

you will not be able to use this Check Sheets during this session. However, we recommend you use this as a planning

tool so that you are fully prepared for the observation.

Note that you must demonstrate all the criteria listed in the following Observation Check Sheets to be deemed

satisfactory.

Observation 1: Informal Meeting

Performance Requirements

1. Preparation:

 ensures venue is appropriate:

- seating

- air temperature is suitable

- equipment is operational

- private venue is free from interruptions

2. Introduction:

 welcome participants appropriately:

- friendly tone

- volume is appropriate - facial expressions are appropriate

 distributes documents (if required) professionally:

- documents are complete

- documents are in order

- documents are clear

 verbalise the meeting procedures in line with policy and procedures:

- states the purpose of the meeting

- apologies

- agenda items

- explains documentation

- explains voting procedures

3. Body:

 Commenced on agenda item 1: - gives background on issue - tables any attached papers - invites participants to discuss item

 keep the meeting focused:

- is able to keep pace with the discussion

- ensures that presenter remained on topic and was concise

- verbalises clearly and concisely the issues raised

- verbalises the decisions made

- checks for confirmation from participants

- ensure decisions were recorded

 time manages the discussion:

- if discussion outside time limit for each item, brings it to the attention of participants

- facilitates an appropriate action to keep within timeframe

 facilitates participation:

- monitors input of participants

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Performance Requirements

- invites comments from all

- validates input

 facilitates problem solving:

- summarises discussion

- reviews the extent that the discussion addresses agenda item

- if not, states gap(s) in progress with achieving task

- puts forward a motion when gap(s) are addressed, calling for decision

- if gap(s) remained, makes recommendation for resolution of issue(s)

- seeks seconder for a motion

- implements appropriate voting system on motion

- calls the outcome of the decision

- if approved, ensures note taker records action

- if not approved puts forward motion for further discussion or deferment to another meeting when

ore time available

- if this motion gets voting approval, actions item is recorded

4. Conclusion:

 achieves outcomes:

- summarises the agenda and what has been achieved in the meeting

- makes recommendations on any outstanding business

- seeks consensus with this strategy

 reviews arrangements for the next meeting:

- summarises concisely and accurately actions required by next meeting

- provides the venue, time and date for next meeting

Communication skills:

 body language skills: - gives eye contact to participants - displays appropriate facial expressions - posture is appropriate - gestures have fit with the message

 actively listens to participants: - paraphrases - seeks clarification by asking questions - tone is pleasant

 monitors non-verbal and verbal cues of participants: - adjusts delivery accordingly to ensure understanding - shares insight with chair as appropriate

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Observation 2: Formal Meeting

Performance Requirements

1. Preparation:

 ensures venue is appropriate:

- seating

- air temperature is suitable

- equipment is operational

- private venue is free from interruptions

 confirms note taker for the meeting

 discusses accurately and concisely the arrangements with the note taker prior to the start of the meeting:

- the number of agenda items and time allocated for each item

- the amount of information needed for each item

- the method of documenting this information

- if clarification sought how to get attention of the chair

2. Introduction:

 welcomes participants appropriately:

- friendly tone

- volume was appropriate - facial expressions appropriate

 distributes documents professionally:

- documents are complete

- documents are in order

- documents are clear

 verbalises the meeting procedures in line with policy and procedures:

- states the purpose of the meeting

- apologies

- agenda items

- explained documentation

- voting procedures

3. Body:

 commences on agenda item 1: - gives background on issue - tables any attached papers - invites participants to discuss item

 keep the meeting focused:

- is able to keep pace with the discussion

- ensures note taker recorded issues raised and by whom

- responded to any clarification as required

- ensures that presenter remained on topic and was concise

- verbalises clearly and concisely the issues raised

- verbalises the decisions made

- checks for confirmation from participants

- ensures decisions are recorded by note taker

 time manages the discussion:

- if discussion outside time limit for each item, brings it to the attention of participants

- facilitates an appropriate action to keep within timeframe

 facilitates participation:

- monitors input of participants

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Performance Requirements

- invites comments from all

- validates input

 facilitates problem solving:

- summarises discussion

- reviews the extent that the discussion addresses agenda item

- if not, states gap(s) in progress with achieving task

- puts forward a motion when gap(s) are addressed, calling for decision

- if gap(s) remained, makes recommendation for resolution of issue(s)

- seeks seconder for a motion

- implements appropriate voting system on motion

- calls the outcome of the decision

- if approved, ensures note taker records action

- if not approved puts forward motion for further discussion or deferment to another meeting when

ore time available

- if this motion gets voting approval, action item recorded by note taker

4. Conclusion:

 achieves outcomes:

- summarises the agenda and what has been achieved in the meeting

- makes recommendations on any outstanding business

- seeks consensus with this strategy

 reviews arrangements for the next meeting:

- summarises concisely and accurately actions required by next meeting

- provides the venue, time and date for next meeting

Communication skills:

 body language skills: - gives eye contact to participants - displays appropriate facial expressions - posture is appropriate - gestures have fit with the message

 actively listens to participants: - paraphrases - seeks clarification by asking questions - tone is pleasant

 monitors non-verbal and verbal cues of participants: - adjusts delivery accordingly to ensure understanding - shares insight with chair as appropriate