BSBOPS601

Brillo Mexicano – Code of conduct

Vision: To be the leading Mexican restaurant chain in Australia, known for authentic cuisine,

exceptional service, and a commitment to sustainability and diversity.

Mission: To provide our customers with an unforgettable dining experience by serving

delicious, authentic Mexican cuisine in a welcoming and vibrant atmosphere. We strive to

create a positive and inclusive workplace where employees are valued, supported, and

empowered to achieve their full potential.

Values: At Brillo Mexicano, we are committed to:

• Authenticity: We use fresh, high-quality ingredients and authentic recipes to create

delicious, traditional Mexican dishes.

Service Excellence: We provide exceptional service to our customers by going above and

beyond their expectations.

Sustainability: We are committed to minimizing our environmental impact and promoting

sustainability in all aspects of our business.

Diversity: We celebrate diversity and inclusivity, and strive to create a welcoming

environment for all employees and customers.

Code of Conduct:

1. Respectful Relationships: At Brillo Mexicano, we believe in treating each other with

respect and kindness. We expect everyone to conduct themselves in a professional

and courteous manner at all times. This includes refraining from any behaviour that

is discriminatory, harassing, or abusive towards other employees, customers, or

partners. We encourage open communication, active listening, and constructive

feedback to maintain positive working relationships.

2. Sustainability: We are committed to minimizing our environmental impact and

promoting sustainability at all of our restaurants. We expect all employees to

contribute to this effort by reducing waste, conserving energy, and using

environmentally friendly products whenever possible. We also encourage our

suppliers to adopt sustainable practices and source their products responsibly.

3. Diversity: At Brillo Mexicano, we celebrate diversity and value inclusivity. We believe

that a diverse workplace fosters creativity, innovation, and collaboration. We expect

all employees to treat each other with respect and to refrain from any behaviour that

is discriminatory or biased towards others. We also encourage our employees to

celebrate cultural differences and to embrace the diverse backgrounds of our

customers.

4. Teamwork: At Brillo Mexicano, we value teamwork and collaboration. We believe

that by working together, we can achieve great things. We expect all employees to

contribute to a positive team environment by sharing ideas, supporting each other,

and working towards common goals. We encourage open communication, active

listening, and constructive feedback to maintain a strong and cohesive team.

5. Integrity: At Brillo Mexicano, we believe in conducting ourselves with honesty and

integrity at all times. We expect all employees to act ethically and to avoid any

behaviour that is dishonest or unethical. We also expect employees to follow all

company policies and procedures, and to report any violations or concerns to

management.

Performance Measures: We recognize the importance of both addressing poor behaviour

and recognizing high performance in teams. Any employee who violates the code of conduct

will be subject to disciplinary action, up to and including termination. On the other hand, we

also believe in recognizing and rewarding exceptional performance. We regularly evaluate

and provide feedback to our employees, and offer incentives for outstanding performance,

such as bonuses or promotions.

Conflict Management: We strive to create a fair and equitable system for conflict

management. Any employee who experiences or witnesses poor behaviour or discrimination

should report it to management immediately. We will investigate all complaints promptly

and take appropriate action to address any issues. We encourage open communication and

dialogue to resolve conflicts and maintain positive working relationships.