brilliant answers discussion2

After reading the required IT-Enabled Innovation chapters, read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.

Answer the following questions in your own words. 

1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.

2. Describe your top ideas for Matt to present to Joel next week.

Discussion Requirements

Please make your initial post substantive

. Provide at least one scholarly source

. Do not use the textbook as the main source.

. Use proper citations and references in your post.