Hide Submission Folder Information Submission Folder 7-2 Final Project Milestone Three: Training

IT 520 Milestone One Guidelines and Rubric: Area of Focus and Framework For Milestone One, you will submit a written report in which you analyze the communication environment that exists within BOLDFlash and discuss the particular areas of concern. Specifically the following critical elements must be addressed:

 Background and Area of Focus: Analyze the communication environment that exists within BOLDFlash, and discuss the particular areas of concern.

 Define the area that you feel should be your focus to start. Specifically, describe which area (internal business processes, product documentation, or technical service communication) you feel is the most important to fix first, and describe why. Provide your reasoning.

 Key Stakeholders: Discuss your framework for planning and communicating with the stakeholders in your chosen area. Determine who the stakeholders are, why they are stakeholders in your chosen area, and how your communications will affect them.

 Established Practices: Identify established communication practices that would benefit your approach to communicating with the stakeholders that you have identified. Provide evidence to support your conclusions.

 Framework for Communication: Construct a framework for continued communication, both technical and nontechnical, with the identified stakeholders. This framework will be the one to which the Mobile Division management team will refer when tasked with special projects.

Guidelines for Submission: This submission should be 4–6 pages long (not including cover page and resources if applicable) and must follow these formatting guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and APA-style citations.

Critical Elements Proficient (100%) Needs Improvement (75%) Not Evident (0%) Value

Background and Area of Focus

Analyzes the communication environment within the context of the scenario to identify and justify an area of focus with logical reasoning

Analyzes the communication environment to identify and justify an area of focus, but analysis lacks detail or the area of focus is not justified with logical reasoning

Does not analyze the communication environment scenario to identify and justify an area of focus

20

Key Stakeholders Accurately assesses the extent to which key stakeholders in the area of focus will be impacted by the communication framework

Assesses the extent to which certain stakeholders will be impacted by the communication framework, but assessment is not accurate, or the stakeholders identified are not the key stakeholders

Does not assess the extent to which certain stakeholders will be impacted by the communication framework

20

Established Practices Accurately determines established communication strategies with reasoning and support as to why they are appropriate for those stakeholders identified in section II.a

Determines established communication strategies with reasoning and support as to why they may be helpful, but not as to why they are appropriate for those stakeholders identified in section II.a

Does not determine established communication strategies with reasoning and support as to why they may be helpful

20

Framework for Communication

Constructs a framework for continued communication for the area of focus that covers both technical and nontechnical communication strategies and that will logically perpetuate successful communication between the technology team and stakeholders

Constructs a framework for continued communication for the area of focus that covers both technical and nontechnical communication strategies, but the framework will not logically perpetuate successful communication between the technology team and stakeholders, or the framework does not cover both technical and nontechnical communication

Does not construct a framework for continued communication for the area of focus

20

Articulation of Response

Submission has no major errors related to citations, grammar, spelling, syntax, or organization

Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

20

Earned Total 100%