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BNPPT.pptxInter-organizational Business Conflicts
Norah Albani 201502989
Faten Alnassar 201302248
Introduction.
Business conflicts are common in many organizations.
They include: inter-personal conflict, intergroup conflict and inter-organizational conflict.
These conflicts can cause severe economic and social consequences to different organizations if not resolved.
These conflicts arise from competition and structural contradictions. An inter-organizational conflict arises when the organizations are unable to settle the contradictions.
Mediation.
To solve a conflict between two organizations, a mediator should be friendly to both parties.
Neutrality, impartiality and confidentiality are essential to effective mediation. To initiate the mediation, I will bring up the communication that facilitates fair interaction between the conflicting parties.
Mediation helps to spell out the interests of the organizations therefore eliminating the conflicting and communication barriers.
To finalize the mediation, the mediator is obligated to assist the conflicting parties in drafting the final agreement.
This agreement should specify the commitment of these parties to settle their conflicts.
Negotiation.
To effectively achieve mediation, the conflicting parties should negotiate and encourage dialogue.
Negotiations help the conflicting parties to directly participate in the decisions that affect them.
Through the interest-based approach, the conflicting parties may choose to focus on their mutual needs and interests.
Contn.
Negotiations are always voluntary since no party is forcedly compelled to participate.
This process does not involve a third party-this is an advantage to those organizations handling highly sensitive and private disputes.
In case the conflicting parties are able to reach an agreement, negotiation process gives the parties a chance to design an agreement which reflects their interests.
Conclusion.
In conclusion, inter-organizational conflict may negatively affect the economic performance of the organizations.
To overcome conflicts between organizations, business firms should embrace negotiation and mediation.
Through mediation, a third party is called upon to unite both conflicting parties. The mediator ensures there is an enforceable agreement made to ensure the organizations don’t conflict.
Negotiation enables the organizations to directly make decisions that are good for their economic growth.
