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Bruce D. Metcalf

6559 N Liberty St Keithville, Louisiana 71047

[email protected] 337-274-4606

Summary of Qualifications

· Innovative professional with twelve years of progressive experience within the business industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

· Expertise in strategic planning, retail distribution, budget planning, merchandise displays, sales and marketing, inventory control, procurement, warehousing, systems management, incentive structures, performance standards, safety compliance and team leadership/mentoring.

· Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

· Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.

· Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.

· Proficient in the use of various computer programs and applications.

Professional Experience

Horseshoe Casino

Poker Room Supervisor-Bossier City, Louisiana 2013-present

· Ensured safety and security of employees and customers

· Review staffing levels to maintain full coverage to accommodate business needs

· Analyze customer play, cheating scams, and unusual or suspicious variations of play

· Review and communicate table game activities with supervisors and managers

· Provide excellent customer service skills and communication skills

· Demonstrated knowledge of state Gaming regulations

· Ensure that poker dealers are providing guests with optimum service at all times

· Solve guest and employee problems or disputes

· Adhere to all department/company policies and procedures

· Analyze and control guest alcohol consumption

· Ensure all guests are of legal age to participate in gaming

· Supervision of over 20 poker dealers

· Carried out supervisory responsibilities in accordance with the organizations’ policies

and applicable laws

· Auditioned and trained employees; planning, assigning, and

directing work

· Train, coach and motivate current employees

· Recruit and develop potential employees

· Delivering exceptional customer service

Patient Access Rep.

University Health Hospital 2015-2016

· Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.

· Optimized the patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Kept patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, reminding the provider of service delays.

· Comforted patients by anticipating patients' anxieties, answering patients' questions, maintaining the reception area.

· Ensured availability of treatment information by filing and retrieving patient records.

· Maintained patient accounts by obtaining, recording, and updating personal and financial information.

· Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims.

· Maintained business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service, and repairs.

· Protected patients' rights by maintaining the confidentiality of personal and financial information

Dual-Rate Supervisor

Coushatta Casino Resort 2012-2013

· Ensured safety and security of employees and customers

· Review staffing levels to maintain full coverage to accommodate business needs

· Analyze customer play, cheating scams, and unusual or suspicious variations of play

· Review and communicate table game activities with supervisors and managers

· Provide excellent customer service skills and communication skills

· Demonstrated knowledge of state Gaming regulations

· Ensure that poker dealers are providing guests with optimum service at all times

· Solve guest and employee problems or disputes

· Adhere to all department/company policies and procedures

· Analyze and control guest alcohol consumption

· Ensure all guests are of legal age to participate in gaming

· Supervision of poker dealers

· Carried out supervisory responsibilities in accordance with the organizations’ policies

and applicable laws

· Auditioned and trained employees; planning, assigning, and

directing work

· Train, coach and motivate current employees

· Recruit and develop potential employees

· Delivering exceptional customer service

Assistant Manager

Walgreens – Lake Charles, Louisiana 2008-2012

· Meets operational expectations by implementing and maintaining high retail standards

· Answer customer enquiries

· Mediate customer and employee complaints

· Serving customers

· Store merchandising

· Organize promotions

· Manage deliveries from suppliers

· Apply commercial skills to meet sales and cost budgets

· Train, coach and motivate current employees

· Recruit and develop potential employees

· Delivering exceptional customer service

Education

Bachelor of Science in Business Management McNeese State University

Bachelor of Science in Accounting McNeese State University

Professional Organizations Alpha Phi Alpha Fraternity Big Brothers and Big Sisters