496 week 3
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BMGT496Week3LA2instructionsandcasestudy.docxCompleting the Learning Activities
· The expectation is that you present a thorough analysis and presentation in response to each question. You are required to support the positions put forth in each response. The course material or outside resources must be used to provide the support.
· Read the grading rubric for the learning activity. Use the grading rubric while completing the learning activity to ensure all requirements are met that will lead to the highest possible grade.
· Third person writing is required. Third person means that there are no words such as “I, me, my, we, or us” (first person writing), nor is there use of “you or your” (second person writing). If uncertain how to write in the third person, view this link: http://www.quickanddirtytips.com/education/grammar/first-second-and-third-person.
· Contractions are not used in business writing, so do not use them.
· Paraphrase and do not use direct quotation marks. Paraphrase means you do not use more than four consecutive words from a source document, but put a passage from a source document into your own words and attribute the passage to the source document. Not using direct quotation marks means that there should be no passages with quotation marks and instead the source material is paraphrased as stated above. Note that a reference within a reference list cannot exist without an associated in-text citation and vice versa.
· You may not use books as source material.
· Provide the page or paragraph number (required) when using in-text citations. If using the eBook, use Business Ethics followed by the Chapter/Section title and paragraph number.
Jayla just landed an internship with Acme Incorporated in the payroll department. She was excited because these internships usually turned into a full-time job after graduation. Jayla was hired by Deon, the head of the payroll department. He told her about their policies and stressed the need for maintaining strict confidentiality regarding employee salaries and pay scales. “Several years ago, we had an intern who violated the confidentiality policy and was given a negative internship summary,” explained Deon.
“I understand, sir,” Jayla responded.
Jayla was determined to learn as much as she could about the job. She made sure she was always on time, followed all of the policies and procedures, and got along well with her co-workers. She started to feel like she fit in at Acme and dreamed of the day when she worked there permanently. However, one day while studying the books, Jayla began to notice abnormalities in one of the salespeople’s salary. Greg, one of the senior sales representatives, made three times as much as the next highest earning salesperson in the company. Jayla assumed he must be a spectacular salesperson and worked efficiently. She often overheard Mia, the general manager, and Deon praise Greg for his sales numbers. She also noticed the three of them would often go to lunch together.
One morning, Deon handed a stack of client folders to Jayla. He explained, “These are the clients for the salespeople for the week. They will come to you when they need more work, and they are only to take the files on top of the file. You are in charge of making sure the salespeople do not pick and choose the files. This is how we keep things fair among the sales force.”
“I will make sure the files are distributed fairly,” Jayla promised. She was excited to be trusted with this responsibility, and she made sure she did her best. Mary, one of the salespeople, came by to get files for the week. They made small talk as Mary looked into her files. She looked disappointed.
“You didn’t get any good clients?” Jayla asked.
“Nope, not a one,” replied Mary, “which is just my luck!” She threw down the files in exasperation. Jayla was concerned and asked. “What’s the matter?”
“I’m sorry,” Mary replied, “it’s just that my sales have been slipping, and my paychecks are much smaller than they used to be. If my pay decreases much further, I may lose my health benefits. My daughter is asthmatic, and she has been in and out of the hospital over the last few months.” Jayla looked at Mary sympathetically and tried her best to console her.
The next week, before the sales people started coming into the office to pick from the pile, Jayla had some documents for Deon to sign. When she arrived at his office, the door was slightly open. She peeked in and saw Deon and Greg going through the stack of clients. Jayla watched as Greg rifled through the pile and picked out files.
“Thanks, Deon. These are the top clients for the week,” Greg said.
“No problem, Greg,” Deon responded.
“Anything for my favorite brother-in-law. Just keep up the good work.”
Jayla stood there, mouth open. She turned to walk back toward her desk. She could not believe what she just saw. The boss was giving Greg all the good clients, while the rest of the salespeople had no choice in which they were assigned. Jayla knew this favoritism was a serious conflict of interest. Then she thought of Mary and her situation.
“What am I supposed to do?” Jayla wondered. “If I say something to Deon, he will give me a bad evaluation. If I say anything to Mia, I may get fired. And, I can’t say anything to the other salespeople. There would be a riot.” Saddened, she sat at her desk and wondered what to do.
QUESTIONS
1. A conflict of interest exists when an individual must choose whether to advance his or her own interests, those of the organization, or those of some other group. In a business context, customers, investors and shareholders, employees, suppliers, government agencies, communities, and others who have a “stake” or claim in some aspect of a company’s products, operations, markets, industry, and outcomes are known as stakeholders. Identify the conflict of interest in this scenario and discuss how this conflict of interest affects other salespeople, the organizational culture, and other stakeholders.
2. An ethical dilemma is a problem, situation, or opportunity that requires an individual, group, or organization to choose among several actions that have negative outcomes. Identify Jayla's ethical dilemma (e.g., Whether Jayla should...[choice]...because/when doing so will result in [outcome]) . Identify and and describe at least three (3) decisional choices that Jayla can make to resolve her ethical dilemma. What are the potential ramifications for each of these decisional choices described?
3. How should Jayla resolve her ethical dilemma? Pick one of the choices from the previous response. Explain why this is the best choice for Jayla. Is this a choice you would make? Explain.
Cite your sources.
