Deliverable 7 - JBH Project Plan Deliverable 7 - JBH Project Plan

[Type text]

PROJECT MANAGEMENT SCORE CARD

Rasmussen College

Brooklyn Maasch

11/18/2021

Project management score card

KINGSTON BRYCE LTD - BALANCED SCORE CARD

[Type text]

KEY RESULT AREA

STRATEGIC OBJECTIVES

KEY PERFORMANCE INDICATORS

ANNUAL TARGETS

ACTUAL TARGET TIMELINE BUDGET

FINANCIAL

Increase company profitability

Net profit margin 14% 20% Quarterly $ 2450 for shipping of new materials

Increase annual sales turnover $200M $240M Annually $ 35,000 for sales and marketing

Optimize revenue and expenses

Daily sales 500 unit 650 unit Daily No budget allocation

Credit control index 0.24 0.12 Quarterly $5300 for external debt collector

CUSTOMER

Maintain high customer satisfaction

Excellent customer satisfaction index

32% 50% Monthly $2500 for follow up calls

Increase customer profitability

Maximum revenue per client 300 350 Monthly 0.5 hour per employee Average new customer acquisition cost

12 5 Monthly $10,000 for commissions

Build and improve the customer network

New customers per year 315 350 Annually $3,000 advertisements

Improve Market share to 25% 19% 10% Annualy $350 for market research

INTERNAL PROCESS

Supplies` High quality raw materials 315 350 Quarterly

$ 400 for Quality control equipment

Suppliers retention rate 80% 96% Quarterly $1200 for suppliers prequalification

Production Maximum production Units per year

84 Tns 96 tns Annually $ 230 for line 2 production equipment

Improve on quality of products 98% 100% Annually No budged allocation needed

Safety and security

Reduce workplace safety incidences

75% 90% Monthly $ 6950 for safety equipment

Vehicle maintenance schedule to 1 day

Weekly Daily Daily $ 5000 for additional mechanics

Improve safety of goods on transit

5% 2% Monthly $6500 for CCTV installation

Timely delivery Products to reach a day before time

80% 92% Monthly No budget required

Transport costs Reduce transport costs 5% 10% Quarterly $ 7800 for hiring a logistics assistant

LEARNING AND GROWTH

Maintain motivated work force

Conduct employee satisfaction survey

0 4 Quarterly $700 for each quarterly survey

Training and seminar for management staff

Hold workshops and training on strategic management (bi- annually)

0 10 Annually $650 per training session

Encourage innovation Create a reward system for most innovative ideas

0 5 Annually $2000 for awards/recognition