Business case analysis

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Best Buy Corporate Information 2019 (https://corporate.bestbuy.com/)

About Best Buy

We at Best Buy work hard every day to enrich the lives of consumers through technology,

whether they come to us online, visit our stores or invite us into their homes. We do this by

solving technology problems and addressing key human needs across a range of areas, including

entertainment, productivity, communication, food, security and health.

Advocacy and Government Affairs

As the world’s largest consumer electronics retailer and a leading corporate citizen, Best Buy

believes it is important to work with policymakers on issues impacting our customers,

employees, shareholders and communities. We know that collaboration helps bring about change

that better serves the communities where we live and work. Our public policy work directly

aligns with our business strategy, as well as our aspiration to be environmentally and socially

accountable for our brands and business operations.

Corporate Responsibility and Sustainability

At Best Buy, we aim to positively impact the world, enrich people’s lives through technology

and contribute to the common good. We are an organization with a heart and soul that is built

upon purposeful, values-driven leadership. We demonstrate this through our commitment to

communities, people and the environment.

2030 Goals:

• Reduce carbon emissions in our operations by 75% (over 2009 baseline); carbon neutral by 2050

• Reduce carbon emissions for our customers by 20% (over 2017 baseline); saving $5 billion in energy costs

Social Impact

Technology know-how is crucial for young people preparing to enter the job market for the first

time. We open the door to opportunity with technology training and tools that transform

underserved teens from consumers to creators – a new generation of engineers, entrepreneurs,

teachers, designers and dreamers.

Best Buy has committed to helping prepare teens from underserved communities for the tech-

reliant jobs of the future. We are proud of our social impact initiatives focus on this ambitious

goal, but we know we cannot do it alone. Our work is only possible through a network of

dedicated employees, community organizations, vendor partners, and philanthropic supporters.

Together, we’re making sure that every young person has the technology, training, and

mentorship they need to succeed.

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Company Policies

Diversity and Inclusion

Best Buy’s culture is inclusive. We reflect our customer base and the population of the

communities in which we serve. At Best Buy, we include people from all backgrounds and

identities, and we’ll maintain open communication about our goals, opportunities and challenges.

Our Diversity and Inclusion outcome is to foster an inclusive culture that embraces our

differences and provides employees an environment where they can bring their whole selves to

work.

Best Buy Chairman and CEO Hubert Joly on Diversity and Inclusion:

“One of the five pillars of Best Buy’s Renew Blue transformation effort is our focus on attracting

and inspiring our employees. Central to that effort is the work we do every day to ensure that our

employee base is increasingly more diverse, not just because it is the right thing to do but

because the greater our diversity the stronger we become as a company.

Our goal is simple: Unleash the power of our people and utilize their unique talents, experiences,

beliefs and background to create an engaging work environment and a world-class retailing

operation. We do this by working to attract and invest in top talent and fostering an inclusive

culture.

The transformation journey we are on is still in its early stages. However, we have made great

progress—and are confident we will continue to do so—in large measure because of the power

of our people. They are our greatest asset and our top focus.”

Diversity and Inclusion News:

• Best Buy named a Best Place to work for disability inclusion (July 17, 2019)

• Best Buy makes the 2019 DiversityInc. noteworthy list (May 9, 2019)

Environmental Statement

Best Buy is committed to using the strength of our people in our organization to:

• Systematically manage and continuously improve the environmental performance of our operations and supply chain.

• Provide customers a variety of product options and the best information available so they can make sustainable choices.

• Continue to develop appropriate waste minimization, pollution prevention, and accessible recycling programs.

• Comply with all applicable environmental laws and regulations.

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Ethics Code

• Our Customers o Advertise and sell responsibly o Promote product safety o Keep private information private

• Our Employees o Celebrate our diversity o Respect each other o Honor human rights o Maintain a safe and healthy workplace

• Our Vendors o Maintain integrity in vendor relations o Foster mutually beneficial partnerships o Follow global trade laws o Compete fairly o Avoid conflicts of interest o Avoid bribery and corruption

• Our Shareholders o Protect our assets o Ensure financial integrity o Avoid insider trading o Communicate responsibly o Protect confidential business information

• Our Communities o Protect the environment o Engage responsibly and political activities o Make a positive impact