Production management

	LAY-OUT 1	LAY-OUT 2
1.Productivity
2.Resources needed
3.Bottlenecks
4.Standardization
5.Multitasking
6.Specialization

Recommendations and Justification

The Mid-term assignment must be prepared individually in essay format (word, pdf files).

Formalities:

· Wordcount for both assignments: 2000-2500 words.

· Cover, Table of Contents, References and Appendix are excluded of the total wordcount.

· Font: Arial 12,5 pts.

· Text alignment: Justified.

· The in-text References and the Bibliography have to be in Harvard’s citation style.

It assesses the following learning outcomes:

· Outcome 1: Understand the production management within operation management.

· Outcome 2: Describe operations processes design and their management to contextualize and improve production performance.

· Outcome 3: Assess lay-out design and evaluate facility location.

Task 2 – FINAL SUMMATIVE ASSIGNMENT

The final task is worthy of a 60% of the total grade.

Students are required to develop an individual report addressing the following specific tasks set out in the guideline below.

Task briefing:

Part 1 (60% in total – 20% for each of the question)

Choose a specific operations system within a specific industry.

1) Explain the phases of PPC of at least one process/product, identify the main drivers or factors that determine its overall performance?

2) Identify the different elements that influences the quality of this operational system. What is the system of maintenance and explain how does it work. Give examples.

3) Propose different measures and actions to take to enhance the effectiveness of this system. Justify your answer.

Part 2:

CASE STUDY: (40% in total – 20% for each of the questions)

GRAND LUXURY HOTELS

When Ivan and Rouslan Lartisien founded Grand Luxury Hotels in 2007, their ambition was clear: Offer their clients exceptional hotel experiences across the world. As children, the young brothers traveled the globe and stayed in some of its best hotels in the process. The experience made them develop a passion for the luxury hotel industry, and a curiosity to go "behind the scenes" to better understand the magic behind their favorite hotels. Grand Luxury Hotels is born from this passion and has grown into what it is today, thanks to their complimentary personalities. The Quality of the hotel is found in their Rooms, Suites, Deluxe Suites, Spa, Treatments, and Rooms for Meetings, Weeding’s and other type of events. The hotel’s motto is: Excellence goes further than service, technology, and elegance. In the world’s best hotels, these are a given. Instead, excellence is when these elements combine to create a unique and deeply personal experience, and when you walk away with memories that last a lifetime. This is why each of our clients has 24/7 access to a Guest Experience Manager (GEM). Knowledgeable of their clients’ preferences, the GEM offers expert advice during bookings, organizes every aspect of their trip, and guarantees that all benefits made eligible by their membership status, are provided by the hotel.

1. Ivan and Rouslan take much pride in the “behind the scenes” process at their hotels. What quality system would you implement?

2. Identify who would have to participate in the QC? If you had to implement the Total Quality Management what would be the pillars of your strategy?

Formalities:

· Wordcount for both assignments: 2000-2500 words.

· Cover, Table of Contents, References and Appendix are excluded of the total wordcount.

· Font: Arial 12,5 pts.

· Text alignment: Justified.

· The in-text References and the Bibliography have to be in Harvard’s citation style.

It assesses the following learning outcomes:

· Outcome 1: Understand the production management within operation management.

· Outcome 2: Describe operations processes design and their management to contextualize and improve production performance.

· Outcome 4: Understand quality control components and measures.

· Outcome 6: Understand production in the global setting.

Rubrics

	Exceptional 90-100	Good 80-89	Fair 70-79	Marginal fail 60-69
Knowledge & Understanding (25%)	Student demonstrates excellent understanding of key concepts and uses vocabulary in an entirely appropriate manner.	Student demonstrates good understanding of the task and mentions some relevant concepts and demonstrates use of the relevant vocabulary.	Student understands the task and provides minimum theory and/or some use of vocabulary.	Student understands the task and attempts to answer the question but does not mention key concepts or uses minimum amount of relevant vocabulary.
Application (30%)	Student applies fully relevant knowledge from the topics delivered in class.	Student applies mostly relevant knowledge from the topics delivered in class.	Student applies some relevant knowledge from the topics delivered in class. Misunderstanding may be evident.	Student applies little relevant knowledge from the topics delivered in class. Misunderstands are evident.
Critical Thinking (30%)	Student critically assesses in excellent ways, drawing outstanding conclusions from relevant authors.	Student critically assesses in good ways, drawing conclusions from relevant authors and references.	Student provides some insights but stays on the surface of the topic. References may not be relevant.	Student makes little or none critical thinking insights, does not quote appropriate authors, and does not provide valid sources.
Communication (15%)	Student communicates their ideas extremely clearly and concisely, respecting word count, grammar and spellcheck	Student communicates their ideas clearly and concisely, respecting word count, grammar and spellcheck	Student communicates their ideas with some clarity and concision. It may be slightly over or under the wordcount limit. Some misspelling errors may be evident.	Student communicates their ideas in a somewhat unclear and unconcise way. Does not reach or does exceed wordcount excessively and misspelling errors are evident.

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