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Business Communication:

Process and Product, 8e

Mary Ellen Guffey and Dana Loewy

Instructor PowerPoint Library, 8e

Interviewing and Following Up

Ch. 16, Slide 1

Learning Objective 1

Ch. 16, Slide 2

Explain the purposes and types of job interviews, including screening, one-on-one, panel, group, sequential, stress, and online interviews.

Ch. 16, Slide 3

Job Interviewing Can Be Intimidating and Scary.

But you can reduce your anxieties and expect to ace an interview by

Learning what to expect

Preparing thoroughly

Ch. 16, Slide 4

Purposes of the Applicant

To convince the employer of your potential

To learn more about the job and the company

To expand

on the

information in your résumé

To decide whether this is a good place to work

Ch. 16, Slide 5

Purposes of the Recruiter

To assess the candidate's abilities in relation to the position

To discuss the candidate’s training, experience, and knowledge

To see what drives and motivates the candidate

To decide whether the candidate would fit into the organization

Ch. 16, Slide 6

Two Types of Employment Interviews

Screening

Hiring/ Placement

Goal:

To weed out unqualified candidates

Types:

Telephone (most often), online, job fairs

Goal:

To evaluate candidate

Types:

One on one, panel, group, sequential, stress, online, video

Ch. 16, Slide 7

Anatomy of the Job

Interview Process

Know the Interviewing Sequence

Expect a telephone screening interview.

If successful, expect the hiring interview.

Be prepared to answer questions in one-on-one, panel, group, or video interview.

Research the Target Company

Study the company’s history, mission, goals, size, and management structure.

Know its strengths and weaknesses.

Try to connect with someone in the company.

Ch. 16, Slide 8

Anatomy of the Job

Interview Process

Prepare Thoroughly

Rehearse detailed but brief success stories.

Practice stories that illustrate dealing with a crisis, handling tough situations, juggling priorities, and working on a team.

Clean up your online presence.

Look Sharp, Be Sharp

Suit up! Dress professionally to feel confident.

Be ready for questions that gauge your interest, explore your experience, and reveal your skills.

Practice using the STAR method to answer behavioral questions.

Ch. 16, Slide 9

Anatomy of the Job

Interview Process

End Positively

Summarize your strongest qualifications.

Show enthusiasm; say that you want the job!

Ask what happens next.

Follow Up

Send a note thanking the interviewer.

Contact your references.

Check in with the interviewer if you hear nothing after five days.

Learning Objective 2

Ch. 16, Slide 10

Describe what to do before an interview, including ensuring professional phone techniques, researching the target company, rehearsing success stories, cleaning up digital dirt, and fighting fear.

Ch. 16, Slide 11

Before the Interview

Ensuring Professional Phone Techniques

Invest in a good answering machine or voice mail service.

Tell family members or roommates how to answer.

Don’t answer cell call unless you are prepared to talk.

Use voice mail to screen calls so that you are in total control.

Ch. 16, Slide 12

Before the Interview

Making the First Conversation Impressive

Keep a list near the phone of positions applied for.

Treat any call like an interview: be professional, businesslike, enthusiastic.

Have your résumé, reference list, calendar, and notepad handy.

Confirm date and time of interview; get accurate directions.

Verify the spelling of the caller’s name.

Ch. 16, Slide 13

Before the Interview

Researching the Target Company

Search the company’s website, news sources, trade journals, and industry directories.

Learn about the company’s history, mission, goals, size, locations, number of employees.

Analyze its products, services, advertising, competitors.

Use social media sources to discover the company’s social presence.

Try to connect with someone currently employed.

Ch. 16, Slide 14

Before the Interview

Prepare and Practice

Rehearse success stories.

Clean up any digital dirt.

Remove questionable content.

Be selective about your list of friends.

Set up a professional social networking page or a personal website.

Ch. 16, Slide 15

Before the Interview

Traveling to and Arriving at Your Interview

Allow plenty of time to groom and dress.

Arrive 5 or 10 minutes early.

Don’t smoke, eat anything smelly, or load up on perfume.

Be courteous and congenial to everyone.

Greet the interviewer confidently; be at ease and unrushed.

Ch. 16, Slide 16

Before the Interview

Fighting Fear

Prepare thoroughly. Those who wing it suffer the worst butterflies.

Practice answering questions in mock interviews.

Look sharp to feel confident!

Breathe deeply.

Remember that an interview is a two-way street.

Learning Objective 3

Ch. 16, Slide 17

Describe what to do during an interview, including controlling nonverbal messages and answering typical interview questions.

Ch. 16, Slide 18

During the Interview

Sending Positive Nonverbal Messages and Acting Professionally

Control your body movements.

Exhibit good posture.

Practice appropriate eye contact.

Use gestures effectively.

Smile enough and listen attentively.

Ch. 16, Slide 19

During the Interview

Sending Positive Nonverbal Messages and Acting Professionally

Turn off all electronic devices.

Don’t chew gum.

Sound enthusiastic, interested, sincere.

Avoid empty words: um, uh, like, basically.

Be confident but not cocky.

Ch. 16, Slide 20

During the Interview

Questions to Get Acquainted

Tell me about yourself.

I have completed a ___ degree with a major in ___. Recently I worked for ___ as a ___. Before that I worked for ___ as a ___. My strengths are ___ (interpersonal) and ___ (technical).

Ch. 16, Slide 21

During the Interview

Questions to Get Acquainted

What are your greatest strengths?

Do you prefer to work by yourself or with others? Why?

Ch. 16, Slide 22

During the Interview

Questions to Gauge Your Interest

Why do you want to work here?

Why are you interested in this position?

What do you know about our company?

Ch. 16, Slide 23

During the Interview

Questions About Your Experience and Accomplishments

Why should we hire you when we have applicants with more experience or better credentials?

Describe the most rewarding experience of your career so far.

Why did you leave your last position?

Ch. 16, Slide 24

During the Interview

Questions About the Future

Where do you expect to be in five (or ten) years from now?

If you got this position, what would you do to be sure you fit in?

How do you think you can contribute to this company?

Ch. 16, Slide 25

During the Interview

Challenging Questions

What is your greatest weakness?

How would your former (or current) supervisor describe you as an employee?

Describe your ideal work environment.

Ch. 16, Slide 26

During the Interview

Questions About Salary

What salary are you looking for?

How much are you presently earning?

How much do you think you are worth?

Ch. 16, Slide 27

During the Interview

Situational Question

If you were aware that a coworker was falsifying data, what would you do?

Describe a time when you solved a difficult problem.

Behavioral Question

Ch. 16, Slide 28

Using the STAR Technique to Answer Behavioral Interview Questions

Situation: Briefly explain the background and context of a situation. What happened? When? Where?

Results: Explain the results: savings, greater efficiency. Try to quantify.

Task: Describe the problem. What needed to be done? Why?

Action: What did you do? How? What skills or tools did you use?

Ch. 16, Slide 29

During the Interview

Illegal and Inappropriate Questions

What is your marital status? Are you married?

Do you have any disabilities?

How old are you? What is your date of birth?

How could you respond to illegal questions?

Ch. 16, Slide 30

During the Interview

Asking Your Own Questions

What will my duties be?

What training programs are available?

Who would be my immediate supervisor?

Ch. 16, Slide 31

During the Interview

Ending Positively

Summarize your strongest qualifications.

Show enthusiasm for obtaining this position.

Ask what action will follow.

Thank the interviewer.

Ask for the interviewer’s business card.

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. © Yury Shchipakin/Fotolia, © abf/Fotolia, © adritha84/Fotolia

Ch. 16, Slide 32

Most Outrageous Interview Behavior

Source: Based on CareerBuilder survey of more than 2,400 hiring managers. Retrieved from http://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?id=pr614&sd=1%2F12%2F2011&ed=12%2F31%2F2011

Provided detailed listing of how previous employer angered the candidate.

Hugged hiring manager at end of interview.

Ate all the candy from the candy bowl while trying to answer questions.

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. © solgas/Fotolia, © Scanrail/Fotolia, © Yury Shchipakin/Fotolia

Ch. 16, Slide 33

Most Outrageous Interview Behavior

Blew her nose and lined up the used tissue on the table in front of her.

Threw his beer can in the outside trashcan before coming into office.

Had a friend come in and ask “HOW MUCH LONGER?”

Learning Objective 4

Ch. 16, Slide 34

Describe what to do after an interview, including thanking the interviewer, contacting references, and writing follow-up messages.

© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. © Andrey/Fotolia, © denis_pc/Fotolia, © mostafa fawzy/Fotolia

Ch. 16, Slide 35

After the Interview

Write a thank- you message to each interviewer.

Contact your references.

Follow up with a call if you hear nothing after five days.

Learning Objective 5

Ch. 16, Slide 36

Prepare additional employment documents such as applications, rejection follow-up messages, acceptance messages, and resignation letters.

Ch. 16, Slide 37

Preparing Additional Employment Documents

Application forms: Carry a card summarizing your vital data so that you can prepare application forms accurately.

Application of résumé follow-up: Consider sending a follow-up message if your résumé or application generates no response within a reasonable time.

Rejection follow-up: Consider a follow-up message if you didn’t get the job.

Ch. 16, Slide 38

Preparing Additional Employment Documents

Acceptance message: If you do get the job, send a message confirming details of the offer.

Job rejection message: If you must turn down a job offer, show professionalism by writing a sincere message.

Resignation message: When leaving a job, send a tactful and gracious message documenting your resignation.

Ch. 8, Slide 39

END