Casestudy powerpoint
Maria Castro 
BaysideFamilyClinic.pptx
Bayside Family Clinic
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Learning Objectives
At the conclusion of this presentation, the audience should be able to:
Identify process inefficiencies resulting in bottlenecks and delays.
Gain an understanding of trends resulting in patient dissatisfaction.
Recognize how bottlenecks or delays can be used as the basis for continuous improvement plans.
Comprehend the importance of data-backed recommendations for a practical operational issue.
Student Process Objectives
Background
A full-service medical practice, Bayside Family Practice has ten board-certified general family practitioners on staff. In order to draw in more patients and boost volume, the practice has grown during the past two years. As patient numbers have increased, the Chief of Clinical Operations, Dr. James Millwood, has examined data from patient satisfaction surveys collected over the last two years and identified some concerning trends. The most common issues raised by patients are how long they have to wait before and during appointments, as well as how much time doctors spend with them.
Bottlenecks
Physicians scheduling
MA workload imbalance
Patient wait time between MA & physician
Missing data
Recommendations
1. CLINIC MANAGEMENT SOFTWARE/SYSTEM
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3
Conclusion
