HMGT 495 CASESTYDY 2

SAMPLE WORKSHEET

ENTRIES

In our solution it is important that… We build trust with the users of our service

We promote independence in our clients

We build a sense of community amongst those who have to carry out the decision

VALUES CAN BE...

Instrumental/strategic: important because they lead to something of greater significance

Intrinsic/inherent: important for their own sake

APPENDIX C

Provides a glossary of terms which may be useful for team members to review. The list is not comprehensive. Individuals and teams may also interpret some of these words differently from each other and from the definition offered. That is okay. What is important is to be clear about what specifically matters to the group and to justify its place relative to other value statements.

In this step we describe in detail exactly what is important to us in the issue and what we want to ensure our solution addresses. We move from discussing the world we currently see, to the world we want.

Brainstorm everything that the decision should live up to (worksheet on page 37).

• Ask people to offer full ideas in answering the Key Question established in Step 3: “Whatever our answer, it is important that…”.

• List all considerations regardless of degree of importance. Prioritize the list. (See techniques for prioritizing value

statements on next page.) Review the list and confirm the prioritization. Discuss the justification for the prioritization: why is it

reasonable to prioritize and balance in this way? Identify values about which there was disagreement and

discuss how to address these.

The resulting list will be the criteria against which the quality of different options will be judged.

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Step5

B. Jiwani, Good Organizational Decisions, SpringerBriefs in Ethics, https://doi.org/10.1007/978-3-030-33401-7_5

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Good Decisions © 2021 Bashir Jiwani, PhD

C o p y r i g h t 2 0 2 1 . S p r i n g e r .

A l l r i g h t s r e s e r v e d . M a y n o t b e r e p r o d u c e d i n a n y f o r m w i t h o u t p e r m i s s i o n f r o m t h e p u b l i s h e r , e x c e p t f a i r u s e s p e r m i t t e d u n d e r U . S . o r a p p l i c a b l e c o p y r i g h t l a w .

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Step What’s Important 5 Consider

TIPS FOR SUCCESS

• Make explicit what matters in the situation • In determining what the group wants more of, look at:

• positive experiences in the context — consider why these are attractive • difficulties experienced currently — what matters that is not currently there

• When a consideration is identified as important, explore whether it is important for its own sake or because it gives us something else of more significance

• If the latter, be sure to capture both the instrumental and the intrinsic value on the list • For example, if it is important that “all team members clearly document conversations with

users about what is important to them”, is this important, • “to minimize exposure to legal liability,” • “to ensure consistency of care or service,” • “to respect the user’s values and autonomy,” or • “to assist family to understand the perspective of their loved one”?

• All of these may be important, but some will likely be more important based on the context. So all of the considerations in quotes above should be listed.

• Avoid one-word values that are open to interpretation.

TECHNIQUES FOR PRIORITIZING VALUES

Possible ways to do this exercise include:

• Group Scoring: If the group is small enough, discuss each value and agree on a score of between 1 and 5 (where 5 is crucial).

• Private Scoring: Have each individual score each value privately on paper, then collect and tabulate.*

• Numbers on the wall: Write each value statement on a whiteboard or flip chart and have everyone write their score beside each, then tabulate.*

• Colours on the wall: Give each participant 5 colours of stickers/dots, identify each one with a score between 1 and 5, and ask each participant to place one dot beside each value statement, then tabulate.*

• Small Group: Ask everyone to score each statement individually, then have them work in groups to discuss their ratings and to identify: 1) a collective score for each value statement where agreement was reached, and 2) values for which no consensus was reached. Then tabulate.*

* To tabulate, add up the scores applied to each value, and divide by the number of scores given. This will give you an average score. Using the average score, list the values in descending order. This will give you the values statement in rank order.

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Step Consider 5 Important What’s

WORKSHEET (Fill out accordingly)

However we answer the key question _________________, it is important that… Priority:

Important

Very

Important

Crucial

37Good Decisions © 2021 Bashir Jiwani, PhD

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