| Balance Scorecard of 6 Perspectives (12-Month Period) for 2022 |
| Company: __________________________ |
| Area of Objectives/ Perspectives | Measures and Targets (from X to Y) | Planned Completion Time | Responsible Person | EOY Result (Green, Yellow, or Red) |
| Customers | 1. Customer satisfaction: Increase from 80% to 85% | By November 30th. | VP of Marketing (working with all senior leaders) | 84% |
| | 2. |
| | 3. |
| | 4. |
| Managers/Employees | 1. Employee engagement level: Increase from 3.50 to 4.0 (Scale: 1:00 - 5:00) | By December 15th. | VP of Marketing (working with all senior leaders) |
| | 2. |
| | 3. |
| | 4. |
| Operations/Processes | 1. Product/service cycle time: Reduce from 3 days to 2 days | By October 30th | COO |
| | 2. |
| | 3. |
| | 4. |
| Community/Social Responsibility | 1. Number of dollars given back to the local community via donations, internships, and subsidies: Increase from $125,000 to $160,000 | By December 30th. | Director of Public Relations and CFO. |
| | 2. |
| | 3. |
| | 4. |
| Business Ethics/ Natural Environment | 1. Proportion of recyclable materials used in product packaging: Increase from 80% to 85% | By February 28th. | CEO |
| | 2. |
| | 3. |
| | 4. |
| Financial | 1. Annual revenue: Increase from $3.8 M to $4.0 M | By December 30th. | CFO |
| | 2. |
| | 3. |
| | 4. |
Chelsea29440
BalanceScorecardForm12-MonthPeriod.xlsx
