MGT 521 Balance Scoreboard Card
pranav2008
Balanced_Scorecard_Assignment_Worksheet2.htmBalanced Scorecard
|
Aspect of Company Performance |
Factors to be Considered |
Organizational Goal |
Actual Performance |
Gaps |
|
Financial |
Quarterly Profit Results Return on Capital Employed |
$5,000 $4,000 |
$6,000 $1,500 |
INPUT GAPS |
|
Customer |
Customer Satisfaction Rate Customer Recommendation Rate (rate of new business generated by recommendations from existing customers) |
95% 80% |
95% 100% |
INPUT GAPS |
|
Internal Processes |
Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function) Process Bottlenecks (percent of the process that becomes bottlenecked in an average run cycle) |
25% 15% |
20% 15% |
INPUT GAPS |
|
People Innovation Growth Assets |
Employee Turnover Employee Job Satisfaction |
25% 90% |
0% 50% |
INPUT GAPS |
|
Financial |
INPUT RECOMMENDATIONS |
|
Customer |
INPUT RECOMMENDATIONS |
|
Internal Process |
INPUT RECOMMENDATIONS |
|
People/Innovation/Growth Assets |
INPUT RECOMMENDATIONS |
