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baileyc_week6jobsat.pptxJob Satisfaction MGT 301: Organizational Behavior Crisa Bailey April 21, 2018 Tiffin University Prof. Sullivan
What is job satisfaction?
An individual’s overall attitude towards a job based on multiple contributing characteristics (Robbins 2017 pp. 78).
All employees experience either positive or negative feelings towards job satisfaction.
Job satisfaction generally remains constant over time (Robbins 2017 pp. 81).
High levels of job satisfaction in employees within a company are generally a reflection of good management and a more committed workforce.
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Contributing factors of job satisfaction
Engagement
Pay
Recognition
Management
Work-life balance
Feedback
Engagement refers to the individual employees involvement with daily tasks and positive approach to the work they do. Pay can be a combination of salary as well as compensation and benefits. Recognition and feedback go hand in hand and helps employees to know they are appreciated when they do a good, or how they can improve through honest feedback. Bad management is often the number one reason employees leave a job, even if they are engaged in their work. Work-life balance refers to the ability of an individual to distribute their time evenly between the professional responsibilities of a job and personal aspects of their life (Morgan 2014).
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Other contributing factors
Employees in the service industry need high levels of customer satisfaction to feel satisfied in their jobs.
Organization commitment
Psychological empowerment
Employees who work for service oriented organizations need to feel as if they are making a positive experience and delivering high levels of customer service, which is also a contributing factor to their overall job satisfaction. When the goals of an individual match up with the goals of the organization, employees report higher levels of job satisfaction. Psychological empowerment is when an individual believes that they have influence over their work environment (Robbins 2017 pp. 78).
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What happens when there is no job satisfaction?
Low productivity
Workplace conflict
Higher levels of absences
High employee turnover
When an employee is unsatisfied in their job they become less productive, tend to skip work more often and eventually will leave the job if nothing changes. Conflict between employees who feel a low level of job satisfaction is also common.
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Combating Dissatisfaction
Management must be able to recognize individuals who are not satisfied with the job and turn them around.
Companies with higher levels of communication often have happier employees
Managers must be involved in the overall satisfaction of their employees, disconnected managers feel blindsided by high employee turnover, but can combat this by keeping an open line of communication with their employees. A large part of job satisfaction is a job security, so when an employee knows what is going on within the company through open communication they feel more secure and can focus on their work (Robbins 2017 pp. 91).
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Conclusion
Job satisfaction is the way individual employees feel about their work
Management is often a large part of the level of job satisfaction within their company.
Employees who experience dissatisfaction for long periods of time end up leaving the company.
Many contributing factors lead to job satisfaction including the personality of the individual, work environment, pay, recognition and feedback levels, management, and work-life balance.
A successful company cares and is involved in their employees level of job satisfaction.
References:
Morgan, J. (2014). The Top 10 Factors for on-the-job employee Happiness. Retrieved on April 21, 2018 from: https://www.forbes.com/sites/jacobmorgan/2014/12/15/the-top-10-factors-for-on-the-job-employee-happiness/#60a0fafd5afa.
Robbins, S. P. & Judge, T. A. (2017). Organizational behavior (17th ed.). Pearson Publishing
Upadyaya, K., & Salmela-Aro, K. (2017). Developmental dynamics between young adults’ life satisfaction and engagement with studies and work. Longitudinal and Life Course Studies, 8.
