resume

Betty Jo Smith

123 Anywhere Lane • Two Ville, CA 95423

777-555-3333 • [email protected]

Objective

Seeking a challenging job offering an opportunity for growth.

Education

1999 - B.A. with a major in Communications and a minor in Spanish, University of California, Two Ville, California; GPA 3.6; President of Spanish Club in 1998

1995 – Diploma, Two Ville Senior High School; graduated with honors.

Experience

Green Clothiers of Northern California, Two Ville, CA

Customer Service Manager • 5/23/2003 – Present

I was responsible for recruiting and managing a 15-member team. I redesigned, developed, and implemented an employee training program which increased sales revenues. This helped to ensure continuous delevery of outstanding customer svc. I also assisted customers when and where needed.

Fine Sports Wear International, Two Ville, CA

Customer Service Manager • 3/2/2001 - 5/13/2003

I was responsible for recruiting and managing a 35-member team. I designed, developed, and implemented an employee training program which increased sales revenues. This helped to ensure continuous delevery of outstanding customer svc. I also assisted customers when and where needed. I exceeded annual goals in key metrics including profit, sales, employee retention, and customer service.

Customer Service Representative • 7/12/1997 - 2/29/2003

I assisted with customer sales of women’s and children’s sportswear. I also functioned a lead trainer and trained 14 new reps,, providing ongoing guidance and constructive feedback. I was awarded Salesperson of the Year in 1999 and 2002 for exceeding set sales productivity. I had the lowest returns percentage than all other coworkers. 

Skills

I am hardworking and I learn fast. I have excellent people skills. I also play the flute.

Hobbies

Skiing, hiking, cooking, Karate, playing with my two cats and shopping!