need help with assignment at needs visio program

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BA302 Homework #1 Process Improvement and Lean Services

1. Using Visio prepare a cause-and-effect diagram (fishbone diagram) for “Why customers could have long waits when they are getting coffee at Trader Bings. (To access the cause-and-effect template just use the Visio search option.)

2. Using lean principles make two recommendations that would improve the process.