MANAGEMENT EMPLOYMENT LAW

Position RS-000301 (Page 1 of 6) 2020 March 2 – EK

Flowering Fern Enterprises

Integrated Job Description and Job Specification

1) Job Title: (Retail Store) “Assistant Manager”

2) Position Number: RS-000301

3) FLSA Wage Category: ???

4) Wage or salary: $620.00 weekly plus non-discretionary bonuses and profit-sharing based upon retail store performance.

5) Position Last Analyzed: Date:

• 2020 March 2 Analyst:

• Ellen Kassman

6) Reports to: Retail Store General Manager

7) Direct Reports: None. (All retail store employees at Flowering Fern Enterprises report directly to the Retail Store General Manager.)

8) Job Description

a. Summary • Assist the Retail Store General Manager in the planning, directing, and

coordinating the operations of a Flowering Fern retail store. Duties and responsibilities include assisting in formulating policies, managing daily operations, and planning the use of material and human resources.

b. Principal Work Activities • Making Decisions and Solving Problems • Communicating with Supervisors, Peers, or Subordinates • Getting Information

Position RS-000301 (Page 2 of 6) 2020 March 2 – EK

• Coordinating the Work and Activities of Others • Guiding, Directing, and Motivating Subordinates • Identifying Objects, Actions, and Events • Interacting with Computers • Judging the Qualities of Things, Services, or People • Monitor Processes, Materials, or Surroundings • Organizing, Planning, and Prioritizing Work • Developing and Building Teams • Evaluating Information to Determine Compliance with Standards • Establishing and Maintaining Interpersonal Relationships • Scheduling Work and Activities • Training and Teaching Others • Coaching and Developing Others • Communicating with Persons Outside Organization • Resolving Conflicts and Negotiating with Others • Working Directly with the Public • Monitoring and Controlling Resources • Analyzing Data or Information • Developing Objectives and Strategies • Documenting/Recording Information • Estimating the Quantifiable Characteristics of Products, Events, or

Information • Selling or Influencing Others • Interpreting the Meaning of Information for Others • Performing Administrative Activities • Staffing Organizational Units • Inspecting Equipment, Structures, or Material • Thinking Creatively • Provide Consultation and Advice to Others

c. Principal Tasks

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

• Direct administrative activities directly related to making products or providing services.

• Prepare staff work schedules and assign specific duties. • Monitor suppliers to ensure that they efficiently and effectively provide

needed goods or services within budgetary limits. • Direct or coordinate financial or budget activities to fund operations,

maximize investments, or increase efficiency. • Establish or implement departmental policies, goals, objectives, or

procedures in conjunction with board members, organization officials, or staff members.

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• Perform personnel functions such as selection, training, or evaluation. • Plan or direct activities such as sales promotions that require

coordination with other department managers. • Perform sales floor work, such as greeting or assisting customers,

stocking shelves, or taking inventory. • Develop or implement product-marketing strategies, including

advertising campaigns or sales promotions.

9) Job Specifications

a. Technology Skills • Calendar and scheduling software • Data base reporting software • Data base user interface and query software • Document management software • Electronic mail software • Facilities management software • Financial analysis software • Human resources software • Internet browser software • Inventory management software • Office suite software • Operating system software • Point of sale POS software • Time accounting software

b. Tools Used

• Desktop computers • Magnetic stripe readers and encoders • Mobile phones • Personal computers • Photocopiers • Point of sale POS terminal • Security cameras

Position RS-000301 (Page 4 of 6) 2020 March 2 – EK

c. Knowledge • Administration and Management — Knowledge of business and

management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies for the protection of people, data, property, and institutions.

d. Skills • Coordination — Adjusting actions in relation to others' actions. • Monitoring — Monitoring/Assessing performance of yourself, other

individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

• Speaking — Talking to others to convey information effectively. • Critical Thinking — Using logic and reasoning to identify the strengths

and weaknesses of alternative solutions, conclusions or approaches to problems.

• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

• Time Management — Managing one's own time and the time of others. • Negotiation — Bringing others together and trying to reconcile

differences.

Position RS-000301 (Page 5 of 6) 2020 March 2 – EK

• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

• Persuasion — Persuading others to change their minds or behavior. • Management of Material Resources — Obtaining and seeing to the

appropriate use of equipment, facilities, and materials needed to do certain work.

• Service Orientation — Actively looking for ways to help people. • Writing — Communicating effectively in writing as appropriate for the

needs of the audience. • Instructing — Teaching others how to do something. • Management of Financial Resources — Determining how money will be

spent to get the work done, and accounting for these expenditures. • Abilities • Oral Comprehension — The ability to listen to and understand

information and ideas presented through spoken words and sentences. • Oral Expression — The ability to communicate information and ideas in

speaking so others will understand. • Problem Sensitivity — The ability to tell when something is wrong or is

likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Speech Clarity — The ability to speak clearly so others can understand you.

• Written Comprehension — The ability to read and understand information and ideas presented in writing.

• Written Expression — The ability to communicate information and ideas in writing so others will understand.

• Speech Recognition — The ability to identify and understand the speech of another person.

• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Position RS-000301 (Page 6 of 6) 2020 March 2 – EK

• Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

e. Required Education: • Baccalaureate degree in business from a regionally accredited college or

university.

f. Required Experience: • Retail sales experience at least 3 years.