service organization

Procedure for or where to submit work (including file name format for TurnItIn where applicable)

· Submit the assignment to the instructor through College email by the deadline date

· Use the file name specified by the instructor for the assignment (normally your name course number) [Mustafa MGT 505]

· Provide a printed copy in class by the deadline date

· College policy requires instructors to process all written assignments through TurnItIn

· One mark is deducted for each calendar day of late submission

Description of

Consider any local service organization of your choice in UAE. Discuss the importance of using lean six sigma philosophy for the continuous improvement of the quality of service delivery for your chosen organization.

Course Learning Outcomes Assessed

1,2,3,4,5

Word or Page Limit

10-12 Pages (excluding Reference list)

Presentation Format

(e.g. MS Word document)

Typed in 12 font size and font style Times New Roman. All your text/heading/subheading must be in same 12 font size and the font style must be times New Roman.

Resources and Support Available

College library, internet newspapers, magazines, or other reference sources.

Evaluation Criteria

The instructor evaluates the case study and awards marks based on the following criteria:

Peer or Self-Assessment Required

N/A

Feedback Details

After marking the assignment, the instructor reviews the work with each student and discusses overall performance based on the evaluation criteria. The instructor uses a standard assignment feedback form.

Course Learning Outcomes

Excellent

Students Marks

Faculty Comments

1. CLO1- examine in detail about the role of operations management in designing operations strategy

(5 Marks)

The student will be able to

Analyse the lean six sigma philosophy used in operations management and explain how it helps the process of continuous improvement of the quality in the chosen organization (5 Marks).

2. CLO2- analyse the design of operations process for products/services for complex situations

(5 Marks )

The student will be able to

Discuss the operations process of the chosen company and identify the relevant service delivery issues(3 Marks)

Explain the how this service related issues for complex situations can be fixed by using the lean six sigma tools (2 marks).

3. 3.CLO3- develop innovative solutions for global supply chain management challenges by using advanced problem solving skills

(5 Marks )

The student will be able to

Offer innovative suggestions for addressing the identified gaps in the service delivery by linking to Information Technology (IT) aspects (5 Marks).

4. CLO4- assess the importance of quality centred planning as a catalyst for process improvement

(5 Marks )

The student will be able to

Analyse the importance of quality centred planning for the realization of the organizational goals of the company in the UAE context (5 Marks).

5. CLO-5-apply problem-solving tools for managing projects in teams to achieve the intended organizational goals

(5 Marks )

The student will be able to

Offer suggestions for further improvement of quality assurance by addressing the supply management challenges that are specific to the chosen company (5 Marks).