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Assignment 5 AVM4700 Chapter 5 Review Questions 5.1 What is Airports Council International (ACI)? How did it come to exist? What is its role in today’s aviation landscape? 5.2 What types of SARPs are included in Annex 14? Why is this annex so frequently updated and what challenges does this cause for airport operators? 5.3 Explain why international standardization, including Universal Coordinated Time (UTC), geographical coordinates, and IATA codes are important for international aviation. 5.4 Why is there an important distinction between the landside and airside of an airport? How are operational considerations different between the two? 5.5 What is a turn-around? Why does it matter, both to airports and airlines? Describe three activities that take place while an aircraft is at the gate. 5.6 How are airports important to airlines, communities surrounding airports, and society as a whole? Provide three points of evidence for each. 5.7 What is an aerodrome certificate (AC)? What elements are evaluated by a CAA before one is issued? In your own words, describe how an AC is associated with international aviation safety. 5.8 Why is it difficult, yet important, for airports to maintain high levels of customer satisfaction? 5.9 What type of terminal design does your local airport use? What is one advantage and one disadvantage of this design? 5.10 How does an airport generate revenue? Think of four ideas that might help your local airport generate more aeronautical revenue and non-aeronautical revenue. Describe three expenses that must be managed by your local airport. 5.11 How are airport profits linked to the global economy? Give a real-world example to illustrate your response. 5.12 Referencing the different types of airports, identify three airports in your State that fall in different categories. Explain your choices. 5.13 Customer service in airports is becoming increasingly important. No matter if a restaurant employee is rude or security lines are slow, it is the airport’s reputation that takes the hit. How can this be managed? Should airport operations focus more on customer service or bureaucratic efficiency?