project plan assignment #4

Project Plan Assignment 3

Introduction

Workflows play a significant role in the continuity of operations in the organization (Da Silva, Filgueira, et al ., 2017). This paper shall focus on workflow in the Physician's office in the process of administration of medication to the patients. Workflows involves the recording of a health issue from the patient by various individuals in the Physician's office. The medical information of the patient is added effectively from one person to the next, after which the information is filed into the filling cabinet. The workflow in the Physician's office is coordinated by the Physician, office manager, medical assistants, receptionists intake coordinators, billers, coders, check out schedules, and customer service/ phone callers. The paper shall focus on their various roles in the administration of medication to the patients.

Receptionists / Intake coordinators

Their main responsibility is to guide the patients to the relevant department for examination and treatment. They ensure that the patients access the right department upon arrival. Once the patient with hypertension arrives at the facility, he or she is directed to the Physician by the receptionist.

Physician

The Physician shall diagnose the patient to ascertain whether he or she is suffering from hypertension or not. The Physician plays a significant role in the examination of the patients. After the examination, he or she takes the medical history of the patient to ascertain the possibility of occurrence of the similar medical condition in the past. This enhances effective administration of medication minimizing the chances of medication errors that is rampant among the health practitioners (Lin, Deng et al., 2018). For our case, the Physician shall diagnose the patient for a possible case of hypertension, after which he shall refer the patient to the next department after recording the patient's condition.

Medical assistants

The primary role of the medical assistants is to update the medical records of the patients upon diagnosis by the Physician for future reference. After the diagnosis of the patient with hypertension, the Physician passes the record to the medical assistant on duty who records the results in the patient's health record. The medical assistant may schedule for hospital admission for the patient if the condition requires continuous treatment within the healthcare facility.

Billers

The biller processes the medical bill of the patient to enhance payment for the service received from the health practitioners. For instance, the patient with a case of hypertension should pay for the services offered to the biller, after which a receipt is issued as evidence of the payment that has been made.

Coder

The coder in the Physician's office stores the health records of the patient in the health records information system for increased safety of the confidential information of the patient. The health information about the patient from the Physician is recorded professionally to enhance future medication.

Check out schedulers

Their primary role is to clear the patients ready to leave the hospital after the admission period is over. They record the duration spend by the patient in the healthcare facility for future medication purposes.

Customer service

After the patient is done with the treatment, the customer care service department obtains the feedback from the patient regarding their feeling concerning the service they have been given at the facility. Their feedback is recorded to report.

Office manager

All the reports regarding various medications administered to the patients are submitted to the office manager for approval. The office manager monitors the performance of all the health practitioners.

References

Da Silva, R. F., Filgueira, R., Pietri, I., Jiang, M., Sakellariou, R., & Deelman, E. (2017). A characterization of workflow management systems for extreme-scale applications. Future Generation Computer Systems, 75, 228-238.

Lin, A. C., Deng, Y., Thaibah, H., Hingl, J., Penm, J., Ivey, M. F., & Thomas, M. (2018). The impact of using an intravenous workflow management system (IVWMS) on cost and patient safety. International journal of medical informatics, 115, 73-79.