Training plan due tomorrow 3PM EST!

Training Needs Assessment

Chelsea Brooke Mattingly

UMGU

February 16, 2021

Located in Brooklyn, New York, the New York Langone Hospital is one of the best healthcare facilities in Brooklyn. The 450-bed capacity hospital offers services to patients with cardiovascular conditions, blood disorders, liver diseases, kidney problems, ambulatory problems, and many others. The healthcare practitioners at the New York University Langone Hospital have exhibited competent skills in offering high-quality care services. However, the hospital’s ambulatory unit is experiencing major problems, necessitating training needs assessment (TNA) to identify the key areas that require improvement. There are several performance gaps in the healthcare facility, though skills and mental health gaps are the most critical. These have been primarily caused by the increasing number of patients that visit the hospital’s ambulatory unity every day. The TNA's main objective is to ensure that practitioners working in the ambulatory department have the necessary skills to meet the needs of patients seeking ambulatory services. Therefore, practitioners providing ambulatory care will be the targeted beneficiaries of the training program.

The training aims to achieve several outcomes for the ambulatory department and the New York Langone Hospital at large. According to Rutgers (n.d.), intended outcomes or measurable objectives must be determined before performing any research project or training. This entails identifying what you want to achieve (results) and how you will determine that you have succeeded (Rutgers, n.d.). For instance, based on the TNA, one of the expected outcomes of the training is providing quality and competent healthcare services. This means the hospital will be able to provide quality and competent services to meet the needs of the patients. This is because practitioners in the ambulatory section will be trained on how to efficiently attend to the huge numbers of patients without compromising quality.

The training will also equip the hospital’s healthcare practitioners with the skills and knowledge necessary to save lives. In a situation where the number of patients has increased tremendously, training is expected to equip healthcare workers with the needed skills to provide services aligned to patients’ needs. In general, the hospital will be in the best position to offer the best services when needed.

The other fundamental outcome of the training is that the hospital's stressful environment will be adequately addressed. Normally, working in a healthcare setting full of patients, such as the New York Langone Hospital's ambulatory unit, can stress the staff. The training will essentially help practitioners know how to avoid burnout and handle stress that comes with serving a high number of patients.

The training will be expected to improve healthcare workers' productivity and performance in the ambulatory unit. After all, human resource personnel in the hospital will also be trained on leadership, management, and governance practices to bolster the health facility's ambulatory workforce's effective performance. Some of the areas where teams or individuals are expected to perform better include planning, budgeting, health information management, financial management, human resource, communication, and service delivery.

Service delivery, which is the most important issue as far as this TNA is concerned, will be improved remarkably after the training. Given that the ambulatory workforce's performance has been impeded by the increased number of patients turning up for services, the training will help improve their performance in service delivery. In performance analysis, the most important question that should be asked is whether employees are performing according to the established standard (Hr-guide.com, n.d.).

The training needs assessment identifies a skills gap in the facility's healthcare workforce and, more imperatively, the department under analysis. That is to say; there are inadequate skilled healthcare practitioners to meet the demand of the ever-rising number of patients visiting the ambulatory care unit. Skills gaps must be widespread among nursing practitioners and doctors who are often called from other departments to offer ambulatory patients services. The best way to address this performance gap is to equip practitioners with the necessary skills and strategies to be competent and effective in dealing with many patients (Treser, 2015). This can be attributed to the fact that professionals need to be skilled in performing complex tasks in the current healthcare settings in an effective manner and cost-efficiently and safely (Hr-guide.com, n.d.).

The training is also intended to address the mental health gap that exists due to the increasing number of patients. Healthcare practitioners are overworking their brains by serving a large number of patients. With an overworked brain, the level of effectiveness diminishes. This also exposes practitioners to stress and other mental health problems. The training will address this by coming up with strategies of ensuring practitioners are not overworked. For instance, the training will recommend hiring more healthcare practitioners to deal with the rising number of patients seeking ambulatory services.

References

Hr-guide.com. (n.d.). Need analysis: How to determine training needs. Retrieved from http://www.hr-guide.com/data/G510.htm

Rutgers. (n.d.). Writing measurable objectives. Retrieved from http://njaes.rutgers.edu/evaluation/resources/objectives.asp

Treser, M. (2015). Getting to Know ADDIE: Part 2 – Design. Retrieved from https://elearningindustry.com/getting-to-know-addie-design