Diploma assignment!

RTO No: 21870

CRICOS Provider Code: 02992E

ABN: 39 122 778 563

RTO No: 21870

CRICOS Provider Code: 02992E

ABN: 39 122 778 563

RTO No: 21870

CRICOS Provider Code: 02992E

ABN: 39 122 778 563

RTO No: 21870

CRICOS Provider Code: 02992E

ABN: 39 122 778 563

STUDENT COPY

Assessment Resource Summary
Unit Details	BSBLDR511 - Develop and use emotional intelligence
Assessment Type	This is a summative assessment, which requires each student to have adequate practice prior to undertaking this assessment.
Assessment Methods	Written Assessment (J)	Assessment 1 (Written Questions)
	Project (C)	Assessment 2.1 & 2.2 (Self-Awareness Analysis and Case Study)

Last Modification Date

February 2020

Unit Summary

This unit covers the development and use of emotional intelligence to increase self-awareness, selfmanagement, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Prerequisite Units

There are no recommended pre-requisite units for this competency.

Co-requisite Units

There are no recommended co-requisite units for this competency.

Resources

Resources: Student Learner Guide, PowerPoint presentation, Sample Policies and Procedures and documents, Office equipment and resources, computer facilities with internet, including the “Student Resource Folder”, accessible for every student via Rhodes College intranet. Chapman, M., 2014, ‘Sense and sensibility’, Mindfulnet available at Student Resource Folder\BSBLDR511\EI Coaching At Work.pdf ( http://www.mindfulnet.org/EI%20Coaching%20At%20Work%2009.pdf ) Consortium for Research on Emotional Intelligence in Organisations available at Student Resource Folder\BSBLDR511\The Genos Emotional Intelligence Inventory (Genos EI).pdf ( www.eiconsortium.org/measures/genos.html ) Guideline for recruitment, selection and induction policies and procedures available at Student Resource Folder\Sample Policies and Procedures HR Grapevine available at Student Resource Folder\BSBLDR511\5 Ways for Developing Emotional Intelligence _HR Grapevine.pdf ( www.hrgrapevine.com/markets/hr/article/2014 - 06 - 03 - 5 - ways - for - developing - emotional - intelligence ) Emotional Intelligence Questionnaire.pdf available at Student Resource Folder\BSBLDR511. ( https://www.drugsandalcohol.ie/26776/1/Emotional_intelligence_questionnaire - LAL1.pdf ) Main theories of Emotional and Social Intelligence: https://www.businessballs.com/self - awareness/main -

theories - of - emotional - and - social - intelligence - esi/

Mind Tools: www.mindtools.com

Appendix ONE and Appendix TWO

Note: Students, currently employed, are encouraged to bring their current employer’s policies and procedures and or relevant documents (with their employer’s permission) to use in their course work. This material must be reviewed prior to use by the Institute’s Trainer/Assessor. For students who are unable to bring adequate policies and procedures, the Institute will provide a practice set of documents.

ASSESSMENT 1 – WRITTEN ASSESSMENT

Student Name: ______________________________________________________________

Student ID No: ______________________________________________________________

Student Instructions:

1. Your answers should be on a separate document using word processing software such as MS Word & or other software (hand written submissions are only acceptable with prior approval from your Trainer)

2. Your document should be professionally formatted and include

a. Your Name

b. Your Student ID

c. Unit Code

d. Assessment Number (i.e. BSBLDR511 Assessment 1)

3. Please reference to each question number and retype each question with your answers

4. You must answer every question and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency. Please ask your Trainer/Assessor if you are unsure what is sufficient detail for an answer

5. Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor cannot tell you the answer, he/she may be able to re-word the question for you or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”

6. Answers should be your own work, in your own words and not plagiarised, nor copied. However, if an answer is cut & pasted (such as a definition), then the source should be referenced

Questions
1	Provide descriptions in your own words for the following emotional intelligence terminology.
Students response could include:
1. Behaviour
2. Collaborate
3. Communication
4. Communication Styles
5. Co-Workers
6. Culture
7. Cultural Beliefs
8. Cultural Expression
9. Diversity
10. Emotions
11. Emotional Climate
12. Emotional Cues
13. Emotional Intelligence
14. Emotional Strengths
15. Emotional States

16. Emotional Stress
17. Emotional Triggers
18. Emotional Responses
19. Emotional Weakness
20. Evaluation Criteria
21. Feedback
22. Model Behaviours
23. Personal Stressors
24. Self-Management
25. Self-Reflection
26. Team Effectiveness
27. Team Engagement
28. Team Performance
29. Workplace
30. Workplace Behaviours
31. Workplace Culture
32. Workplace Relationships

2	Outline the FOUR (4) main components of Emotional Intelligence
3	Describe the key components of Self-Awareness
4	Provide FIVE (5) examples of Emotional Strengths.
5	Provide FIVE (5) examples of Emotional Weaknesses.
6	Outline how poor leadership can be a stressor at work.
7	Explain how a worker can show negative emotional responses.
8	How can you control emotional responses?
9	Why is it important for a supervisor or manager to demonstrate management of emotions?
10	Explain how you can control personal anger or aggression in the workplace.
11	How can an individual develop their own emotional intelligence?
12	List at least FIVE (5) Questions you could consider asking yourself if you experience a particularly unpleasant incident with a colleague at work.
13	If a worker plays a simple practical joke on you such as hiding your car keys, what events during the day could cause this situation to raise your levels of anger or frustration?
14	Explain the concept of an emotional cue.
15	Provide FIVE (5) examples of facial expressions that can demonstrate an emotional response.
16	List the SIX (6) basic human emotions that can be seen in facial expressions.
17	List at least FIVE (5) examples of workplace situations that could produce an emotional response from a fellow colleague.
18A	Outline Goleman’s six emotional Leadership styles.
18B	For each of the six emotional Leadership styles you have identified, outline a situation using an example where each particular style could be used and how it could be developed.
19	“Different cultures have different ways of expressing emotions”. Explain why it is important to understand emotional cues in order to respond appropriately and sensitively.
20	If you are required to downsize a workforce, explain how losing access to employment might affect workers both economically and emotionally.
21	Explain how you could provide opportunities for a workforce to express thoughts and feelings.
22	Outline the concept of restorative justice.
23	Provide a list of FIVE (5) suitable questions you could use at a restorative justice session.
24	What are the signs that a positive emotional climate exists within a workplace?

Assessor Use Only

Attempt 1: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________

Attempt 2: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________

Attempt 3: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________

ASSESSMENT 2 - PROJECT - STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements.

You will be required to undertake TWO (2) Assessment tasks in order to successfully complete this component of the Assessment. It will require you to demonstrate evidence of your ability to:

· Conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others

· Identify workplace situations and environments that may trigger an emotional response

· Model behaviours that demonstrate management of emotions

· Recognise the impact that cultural behaviours and beliefs may have on workplace interactions

· Recognise and respond to the emotional states of others

· Use emotional intelligence of self and others to enhance team performance

Student Instructions:

1. You must complete the full project and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency

2. Your work on this assessment should be on a separate document using word processing software such as MSWord & or other software (hand written submissions are only acceptable with prior approval from your Trainer)

3. Your document should be properly formatted and titled with the Unit Code and Assessment number (e.g. BSBLDR511 Assessment 2)

4. Ask your trainer/assessor if you do not understand what is required in this assessment. Whist your trainer/assessor cannot tell you the answer, he/she will be able to offer you guidance in the requirements of the task or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”

5. The document you produce should primarily be your own words and not plagiarised, nor copied

6. Material taken directly from other sources must be presented in quotation marks (“ “) and be suitably referenced

DOCUMENTATION TO BE SUBMITTED to complete this Assessment:

1) Self-Analysis Profile (Task 2.1A)

2) Peer Feedback (Task 2.1B)

3) Emotional Responses for Self-Summary (Task 2.1C)

4) Model Behaviours Overview (Task 2.1D)

5) Meeting Outcomes – Written Summary Report - (Task 2.2A)

Your submission should be prepared using business software such as MSWord, Excel, Power Point or similar software, with hard copies provided to your Assessor. (Handwritten submissions are only acceptable with prior approval from your Trainer,) Your documents should be professionally formatted and include:

a. Your Name

b. Your Student ID

c. Unit Code

d. Assessment Number (i.e. BSBLDR511 Assessment 2) Resources: Refer to Resources section at Page 2.

RTO No: 21870

CRICOS Provider Code: 02992E

ABN: 39 122 778 563

RTO No: 21870

CRICOS Provider Code: 02992E

ABN: 39 122 778 563

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ASSESSMENT TASK 2.1: EMOTIONAL INTELLIGENCE SELF-ANALYSIS

This assessment task will require you to undertake a self-analysis and gain feedback from a fellow student or work colleague regarding your own emotional intelligence self-awareness.

A. SELF ANALYSIS

You are required to conduct a self-analysis to help you identify your own emotional strengths, weaknesses, stressors, states and triggers.

· You will need to identify and list at least THREE (3) of each of your emotional strengths, weaknesses, stressors, states and triggers.

· These can be recorded in the template attached at Appendix One.

B. PEER FEEDBACK

Once you have identified each of your emotional intelligence indicators, review your analysis with a Peer (fellow student or work colleague) and gain their feedback. This feedback can be recorded in the Feedback Box below.

EMOTIONAL INTELLIGENCE SELF ANALYSIS: PEER FEEDBACK

As a Peer of ________________________, I have provided the following feedback regarding their

(insert student name)

Emotional Intelligence self-analysis.

Insert Peer Feedback/Comments here:

Peer Name:	Peer Signature:
Relationship:	Date:

C. EMOTIONAL RESPONSES: SELF

This task requires you to identify workplace situations and environments that may trigger an emotional response in you. To complete this Assessment task, you will need to:

· Provide an outline of your current (or previous) workplace environment. This should be in as much detail as possible in order to provide context for this Assessment task

· Outline at least TWO (2) specific workplace situations, incidents and/or environments you have encountered and then identify the emotional responses that these situations triggered in you. (Refer to your Emotional Intelligence Self-Analysis in Appendix One for assistance)

· Explain how these triggers and responses from your self-analysis made you feel and react based on the situation, incident and/or environment you have outlined

D. MODEL BEHAVIOURS

This task requires you to outline the typical behaviours that you exhibit in the workplace and then assess the emotional responses and management of your particular emotions related to these behaviours. To complete this Assessment Task, you will need to:

Refer to the list of typical workplace behaviours below and select FIVE (5) of the behaviours that you best identify with.

Motivated	Selfish	Arrogant
Rational	Irrational	Overt
Dominant	Influencer	Steady
Conscientious	Assertive	Task oriented
Involuntary	Optimistic	Pessimistic
Trusting	Envious	Analytical
Amiable	Expressive	Driven
Decisive	Inquisitive	Rational
Loyal	Committed	Focused
Co-operative	Collaborative	Helpful
Attacker	Risk taker	Pleaser
Performer	Avoider	Drifter
Achiever	Domineering	Demanding
Professional	Respectful	Resilient

For each of the FIVE (5) behaviours above that you best identify with, you will need to consider the typical emotional responses you exhibit relating to these behaviours. List these FIVE (5) behaviours and then provide at least ONE (1) Emotional response and at least ONE (1) Management technique for each behaviour as outlined in the table in Appendix Two.

ASSESSMENT 2 .1 – ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Please complete below

Student Name:
Student ID No:

In completing this Assessment did the student:	Attempt 1: ___________ (Date) Satisfactory	Attempt 2: __________ (Date) Satisfactory	Attempt 3: __________ (Date) Satisfactory
2.1A Using the Appendix One template to conduct a self-analysis to help identify their own emotional strengths, weaknesses, stressors, states and triggers	 Yes  No	 Yes  No	 Yes  No
2.1B Complete an emotional intelligence peer review (fellow student or work colleague) and gain their feedback	 Yes  No	 Yes  No	 Yes  No
2.1C Identify a workplace situation and environment that may trigger an emotional response by: · Providing an overview of a current (or previous) workplace environment · Outline at least TWO (2) specific workplace situations, incidents and/or environments encountered and identify the emotional responses that these situations triggered · Explaining how these triggers and responses from the self-analysis made them feel and react	· Yes  No · Yes  No · Yes  No	· Yes  No · Yes  No · Yes  No	· Yes  No · Yes  No · Yes  No
2.1D Identify typical workplace behaviours and then assess the emotional responses and management of their emotions related to these behaviours by: · Selecting five (5) of the typical workplace behaviours they best identify with · Provide at least ONE (1) Emotional response to the identified behaviour · Provide at least ONE (1) management technique for each behaviour	· Yes  No · Yes  No · Yes  No	· Yes  No · Yes  No · Yes  No	· Yes  No · Yes  No · Yes  No

Assessor Use Only

Attempt 1: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________

Attempt 2: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________

Attempt 3: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________ ASSESSMENT TASK 2.2 - EMOTIONAL INTELLIGENCE CASE STUDY

This assessment task will require you to consider the following scenario and address a number of the issues identified. This should be by preparing a short report for management as well as delivering a collaborative training session to your colleagues including your Manager.

The Scenario

Miguel is a new worker from South America. He commenced at your organisation six months ago and is based on the assembly line of your factory where you bottle water for a large soft drink supplier.

You are the supervisor of the section where Miguel works and during the course of the past 4 weeks you have been receiving feedback from his co-workers. It has been reported that that he is becoming angry quite regularly with those colleagues he is in direct contact with on the assembly line. This includes those that are in the filling process before his as well as the final boxing process which follows after Miguel’s section.

Whilst you have not observed this behaviour personally, you have received this feedback from multiple sources. This has prompted you to speak with your HR Adviser as you require some advice as to how to handle this situation. Your HR Advisor has subsequently recommended that you facilitate a meeting with Miguel to determine what the issues are and work out potential solutions to support him.

You arrange and facilitate a meeting with Miguel who asks for a support person to be present. This is to help assist with any language and communication issues that may arise due to Miguel’s limited English comprehension level.

During the course of the meeting you are able to determine that Miguel is feeling anger towards his assembly line colleagues because he believes they are too slow and he has to wait for them to finish before he can start on the next item on the assembly line. He also divulges that he is having some issues with his family at home which is causing him some stress and anxiety whilst at work as it means he is not able to be at home to help support his partner.

You are now feeling ready to start addressing this situation in conjunction with your colleagues and your Manager.

ASSESSMENT 2.2A: REPORTING BACK

Your Manager has requested that you prepare a written report which should be based on the outcomes of your meeting and in addition cover the following topics:

· Any cultural behaviours and beliefs that may be impacting Miguel’s interactions with his workplace colleagues

· Suggestions for how you and your team may be able to recognise and respond to the emotional states of Miguel and all other employees in your workplace

· Recommendations for how you and your supervisory team can use your own emotional intelligence to support and enhance your team’s performance

· The topics/content you might cover if you were to facilitate a training session with your team to promote the development of emotional intelligence of each of the teams in your workplace including:

· How you can provide opportunities for team members to express their thoughts and feelings

· The methods you can adopt to assist your team members to understand the effects of their behaviour and emotions on others

· Ways you can encourage the self-management of individual team members emotions

· What your team can do to encourage their colleagues to develop their own emotional intelligence

· Suggestions for how you and your team can create a positive emotional climate in your workplace

· How you can use the strengths of your teams to achieve this positive climate

You are now ready to prepare the Written Report which you will then need to submit a copy to your Manager (Trainer) for review.

ASSESSMENT 2.2 - ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Please complete below

Student Name:
Student ID No:

 Written Report attached

In completing Assessment did the student:	Attempt 1: ___________ (Date) Satisfactory	Attempt 2: __________ (Date) Satisfactory	Attempt 3: __________ (Date) Satisfactory
2.2 Prepare a written report summarising their findings based on the scenario supplied	 Yes  No	 Yes  No	 Yes  No
2.2A Include reference to the following topics in the written report: · A summary of the outcomes of the meeting with Miguel · Coverage of any cultural behaviours and beliefs that may be impacting Miguel’s interactions with his workplace colleagues · Suggestions for how the team may be able to recognise and respond to the emotional states of Miguel and all other employees in the workplace · Recommendations for how the supervisory team can use their own emotional intelligence to support and enhance their team’s performance · What content would be covered in a training session with the team to promote the development of emotional intelligence of each of the teams in your workplace	· Yes  No · Yes  No · Yes  No · Yes  No · Yes  No	· Yes  No · Yes  No · Yes  No · Yes  No · Yes  No	· Yes  No · Yes  No · Yes  No · Yes  No · Yes  No

Assessor Use Only

Attempt 1: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________

Attempt 2: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________

Attempt 3: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _______________________________ Date: __________________

 Satisfactory (S)  Not Satisfactory (NS)

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