Assignment 1 - Quick Trip Case Study

Assignment 1: Quick Trip Case Study

worth 250 points

Complete an analysis of the QuickTrip. Assess the organizational layout, performance metrics, and the technology that

is used to measure performance and connect with consumers.

The QuickTrip Case Study is available in the course shell. It is also available at the following

link: http://supplychainresearch.com/images/quik_trip.pdf

Write a six to seven (6-7) page paper in which you:

1. Evaluate QuickTrip operations strategy and explain how the organization seeks to gain a competitive

advantage in terms of sustainability.

2. Analyze how operation management activities affect the customer experience. Select two (2) operation

management challenges and provide the solutions for confronting them.

3. Examine QuickTrip value chain and evaluate its effectiveness to operations in terms of quality, value creation,

and customer satisfaction.

4. Determine the different types of performance measurements that can be used to measure QuickTrip service-

delivery system design. Select at least two (2) types that can be applied and provide justifications for the

selection.

5. Examine the different types of technologies applied to QuickTrip service operations and evaluate how the

technologies strengthen the value chain.

6. Use at least two (2) quality resources in this assignment that do not include the initial case

study. Note: Wikipedia and similar websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations

and references must follow (SWS). Check with your professor for any additional instructions.

• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the

course title, and the date. The cover page and the reference page are not included in the required assignment

page length.

The specific course learning outcomes associated with this assignment are:

• Apply the concept of operations management.

• Compare and contrast the difference between a supply chain and a value chain.

• Analyze the types of measures used for decision making.

• Analyze the five key competitive priorities and their relationship to operations strategy.

• Analyze different types of technology and their roles in manufacturing and service operations.

• Use technology and information resources to research issues in operations management.

• Write clearly and concisely about operations management using proper writing mechanics.

Points: 250 Assignment 1: QuickTrip Case Study

Criteria

Unacceptable

Below 60% F

Meets

Minimum

Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A 1. Evaluate QuickTrip's operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.

Weight: 15%

Did not submit or incompletely evaluated QuickTrip's operations strategy; Did not submit or incompletely explained how the organization seeks to gain a competitive advantage in terms of sustainability.

Insufficiently evaluated QuickTrip's operations strategy; Insufficiently explained how the organization seeks to gain a competitive advantage in terms of sustainability.

Partially evaluated QuickTrip's operations strategy; Partially explained how the organization seeks to gain a competitive advantage in terms of sustainability.

Satisfactorily evaluated QuickTrip's operations strategy; Satisfactorily explained how the organization seeks to gain a competitive advantage in terms of sustainability.

Thoroughly evaluated QuickTrip's operations strategy;

Thoroughly explained how the organization seeks to gain a competitive advantage in terms of sustainability.

2. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them. Weight: 20%

Did not submit or incompletely analyzed how operation management activities affect the customer experience. Did not submit or incompletely selected two (2) operation management challenges; Did not submit or incompletely provided the solutions for confronting them.

Insufficiently analyzed how operation management activities affect the customer experience. Insufficiently selected two (2) operation management challenges; Insufficiently provided the solutions for confronting them.

Partially analyzed how operation management activities affect the customer experience. Partially selected two (2) operation management challenges; Partially provided the solutions for confronting them.

Satisfactorily analyzed how operation management activities affect the customer experience. Satisfactorily selected two (2) operation management challenges; Satisfactorily provided the solutions for confronting them.

Thoroughly analyzed how operation management activities affect the customer experience. Thoroughly selected two (2) operation management challenges; Thoroughly provided the solutions for confronting them.

3. Examine QuickTrip's value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Weight: 15%

Did not submit or incompletely examined QuickTrip's value chain; Did not submit or incompletely evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Insufficiently examined QuickTrip's value chain; Insufficiently evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Partially examined QuickTrip's value chain; Partially evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Satisfactorily examined QuickTrip's value chain; Satisfactorily evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Thoroughly examined QuickTrip's value chain; Thoroughly evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Criteria

Unacceptable

Below 60% F

Meets

Minimum

Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

4. Determine the

different types

of performance

measurements

that can be

used to

measure

QuickTrip's

service-

delivery

system design.

Select at least

two (2) types

that can be

applied and

provide

justifications

for the

selection.

Weight: 20%

Did not submit or

incompletely

determined the

different types of

performance

measurements that

can be used to

measure

QuickTrip's

service-delivery

system design. Did

not submit or

incompletely

selected at least

two (2) types that

can be applied;

Did not submit or

incompletely

provided

justifications for

the selection.

Insufficiently

determined the

different types of

performance

measurements

that can be used

to measure

QuickTrip's

service-delivery

system design.

Insufficiently

selected at least

two (2) types

that can be

applied;

Insufficiently

provided

justifications for

the selection.

Partially

determined the

different types

of performance

measurements

that can be used

to measure

QuickTrip's

service-delivery

system design.

Partially

selected at least

two (2) types

that can be

applied;

Partially

provided

justifications

for the

selection.

Satisfactorily

determined the

different types

of performance

measurements

that can be used

to measure

QuickTrip's

service-delivery

system design.

Satisfactorily

selected at least

two (2) types

that can be

applied;

Satisfactorily

provided

justifications

for the

selection.

Thoroughly determined

the different types of

performance

measurements that can be

used to measure

QuickTrip's service-

delivery system design.

Thoroughly selected at

least two (2) types that

can be applied;

Thoroughly provided

justifications for the

selection.

5. Examine the

different types

of technologies

applied to

QuickTrip's

service

operations and

evaluate how

the

technologies

strengthen the

value chain.

Weight: 15%

Did not submit or

incompletely

examined the

different types of

technologies

applied to

QuickTrip's

service operations;

Did not submit or

incompletely

evaluated how the

technologies

strengthen the

value chain.

Insufficiently

examined the

different types of

technologies

applied to

QuickTrip's

service

operations;

Insufficiently

evaluated how

the technologies

strengthen the

value chain.

Partially

examined the

different types

of technologies

applied to

QuickTrip's

service

operations;

Partially

evaluated how

the technologies

strengthen the

value chain.

Satisfactorily

examined the

different types

of technologies

applied to

QuickTrip's

service

operations;

Satisfactorily

evaluated how

the technologies

strengthen the

value chain.

Thoroughly examined the

different types of

technologies applied to

QuickTrip's service

operations; Thoroughly

evaluated how the

technologies strengthen

the value chain.

6. 3 references

Weight: 5%

No references

provided

Does not meet

the required

number of

references; all

references poor

quality choices.

Does not meet

the required

number of

references;

some references

poor quality

choices.

Meets number

of required

references; all

references high

quality choices.

Exceeds number of

required references; all

references high quality

choices.

7. Clarity, writing

mechanics,

and formatting

requirements

Weight: 10%

More than 8 errors

present

7-8 errors

present

5-6 errors

present

3-4 errors

present

0-2 errors present