4844 Topic: project costing

Running Head: XYZ BANKING AND FINANCE SERVICE SYSTEM UPGRADE

XYZ BANKING AND FINANCE SERVICE SYSTEM UPGRADE 5

XYZ Banking and Finance Service System Upgrade

James Moring

University of Phoenix

CMGT/410

Introduction

Enterprises need to establish precise requirements and associated personnel for effective implementation of changes that enhance service delivery. On the other hand, the implementation hierarch needs to be established to avoid disruption of the overall functionality of the firm and core business operations. Therefore, the paper seeks to highlight vital requirements, the hierarchy of implementation as well as the respective lead people.

XYZ Banking and Finance Service System Upgrade

The banking and finance industry is technologically dynamic. Therefore, firms need appropriate technologies that are compliant. For instance, integrity of the systems is a requirement in ensuring security of private information as well as monetary property. As for XYZ, the only requirement is introduction of flexibility and enhanced service delivery to customers which can be undertaken through service automation. Service automation is a process that requires a scheduled upgrade of systems and installation of essential support systems that are highly reliable. Therefore, some minimum requirements have to be made before any steps are taken in implementation of the upgrade program.

The main requirements include: ATM machine outlets, automated deposit, self-care services as well as banking software for online banking on phones and personal computers as well as desktops. Therefore, the task needs to be accomplished hierarchically in consideration of customers. For instance, ATM installation is a priority that needs to be implemented first as the equipment supports all users despite their financial state. The machines are easy to work with unlike personal computer applications and phone applications that require additional support system and ownership.

The system required will be based on a central server that will be located at the headquarters. The server’s maximum operational speed needs to be at 128Ghz so as to receive and send signals faster. On the other hand, an oracle-based system will be essential since it is robust and more resistant to breaching. Additional support systems include network servers that will enhance online banking through mobile applications. The hierarchy of installation and implementation of various programs will be executed as highlighted in the table below.

Schedule and Hierarchy of Activities

Rank	Activity	Timeframe (days)	Start Date
1	Acquisition of Server	1	4/24/2018
2	Installation of server	3	4/25/2018
3	Installation of ATMS	7	4/29/2018
4	Preparation of System	4	5/6/2018
5	Development of Mobile banking application	5	5/12/2018
6	Testing of the Entire system	10	5/19/2018
7	Audit and evaluation of the system	7	6/2/2018

Gantt Chart

Milestone Chart

Lead Teams

Funding of the program will be done through stakeholder finances set aside for the growth and development of the company. Therefore, extra funding required may call for mutual contribution from investors and shareholders who develop interest in the company. Besides, employees will be essential in giving feedback for system evaluations which will be done systematically based on daily reports at the preliminary implementation stage.

On the other hand, a technical team from the software developers will provide installation and training services to the staff members in various departments so as to ensure there is flexibility and usability of the system as per the required standards. Therefore, the technical team will keep in touch with various employees to provide sufficient training on procedures of operating the system as well as monitoring and controlling particular variables. During the entire process, the emergency team will offer alternative approaches to operations to allow for flexibility at work.

References

Agboola, A. A. information technology bank automation and attitude of workers in Nigerian Banks. Journal of social sciences.

Dennis, A., Wixom, B. H., & Roth, R. M. (2009). Systems analysis and design. Hoboken, NJ: Wiley.